酒店回复: Dear JASON, We sincerely apologize for the condition of the initial room, the inconvenience of being moved mid-stay, and the maintenance issues you encountered in both rooms. This is far from the quality of service we aim to deliver, and we understand your frustration. Your feedback has been shared with our team to ensure immediate corrective actions are taken. We truly regret the discomfort and disruption caused during your visit and appreciate your honesty. We hope to provide you with a much-improved experience on a future visit.Sincerely,Hotel Management
1.0分
情侣出游
原文
翻译提供方：Google
他们欺骗了我，尽管我做了一切，他们还是不让我通过
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酒店回复: Dear Guest, We’re sorry you left feeling disappointed and that your experience didn’t meet your expectations. It’s never our intention to cause confusion or make any guest feel misled or unwelcome. We’d appreciate the opportunity to understand better what happened and see how we can make it right. Please feel free to reach out to us directly so we can look into the situation in more detail. Your feedback is important to us, and we hope to have the chance to restore your trust.Sincerely,Hotel Management
5.0分
其他
Would have been nice if the supplies were already in the room, as I have seen before. But they are available!
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酒店回复: Dear Edward, Thank you for staying at Extended Stay America. We’re glad the amenities we offer were accessible, and we appreciate your feedback regarding their placement, as your convenience is our priority. It was lovely hosting you.We look forward to welcoming you back and making your next visit even smoother.Sincerely,Hotel Management
1.0分
其他
Just an awful overall stay. Made it impossible to sleep throughout the night. The walls are so thin that you can hear someone walking outside in r
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酒店回复: Dear Guest, Thank you for sharing your feedback with us. We are truly sorry to hear about the difficulties you encountered during your stay, particularly with the disturbances that affected your rest. Your comments are important and allow us to understand our guests’ experiences better. We value your perspective and regret that your visit did not feel more comfortable. We hope you will consider giving us another opportunity to provide a stay that better meets your expectations.Sincerely,Hotel Management
3.0分
家庭亲子
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The staff was courteous but when we checked in our room had one pillow for 2 beds and no shower curtain. The tub was kind of dirty looking. We were moved and the 2nd room also had no shower curtain and the toilet seat was very loose. All in all it wasn't terrible for the price considering the staff was nice and the beds were clean.
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酒店回复: Dear Tammy,We are glad to hear you appreciated the friendly service and comfortable beds during your visit. Your feedback is important, and we will certainly review it with our team as part of our ongoing efforts to enhance the guest experience. While we understand every stay is unique, our goal is always to provide a welcoming and well-prepared environment. We truly value your perspective and hope to serve you again with an even more seamless and enjoyable stay in the future.Sincerely,Hotel Management
2.0分
其他
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My room was dirty, spent the 1st hour of my stay cleaning the kitchen and bathroom, elevator was broken when I checked in, desk oerson never said anything put me on an upper floor, watched me take the luggage trolly out to get my stuff and didn't say a damn thing when I returned to the lobby to use the elevator to my room that's when I discovered it was not working, went to the deask to inquire why she hadn't told .e about ghe situation she said it's been broken all day I thoght you knew, I said how would I know you just checked me in without even a word about the inconvenience! Dumb isn't the word
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酒店回复: Dear John, We sincerely apologize for the lack of communication and the condition you encountered upon arrival. It is incredibly frustrating to be met with avoidable obstacles, especially without any prior notice. What you described doesn’t reflect the standard of care we aim to provide, and your feedback will be passed along to the leadership team to ensure better accountability and training moving forward. We appreciate you taking the time to let us know, and we're sorry for the inconvenience and frustration this caused during your visit. Please reconsider giving us a second chance to regain your trust in us.Sincerely,Hotel Management
2.0分
商务出差
Disappointed
When I checked in, I reported no ice cube in the freezer as there were no trays. Also no bath towels so I had to leave without a shower.
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酒店回复: Dear Raymond,Thank you for sharing your experience with us. We are truly sorry to hear that your stay did not meet expectations and regret the inconvenience you faced. While certain oversights can occur, we understand how these details can significantly impact comfort. Your concerns have been shared with our team to ensure they are addressed and not repeated in the future. We remain committed to improving and hope you’ll consider returning for a more seamless and pleasant visit.Sincerely,Hotel Management
1.0分
商务出差
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Extremely disappointed
Got to my room and there was trash under the night stand and no towels in the bathroom. Went to the front desk and was told they didn’t have anymore. What kind of place doesn’t even have enough towels to put 2 per room. Place was full so no other room to move me into. And it was 93* the day I checked in. They told me to come down in the morning as there should some in the laundry which she would run overnight. Went down and still no towels. I stay in a hotel expecting at least a clean room with a comfortable bed and a shower. Lost out here. This is not the place for an overnight stay
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酒店回复: Dear Raymond,Thank you for sharing your feedback. We sincerely apologize for the condition of your room and the inconvenience caused by the lack of basic amenities during your stay. We understand how frustrating this must have been, especially after a long day. While availability can sometimes be limited, this does not reflect the standards we strive to maintain. Your comments have been shared with our team, and we are actively working to improve our service and response times. We genuinely regret the impact this experience had on your visit and hope you might consider giving us another opportunity in the future to deliver a more comfortable and well-prepared stay.Sincerely,Hotel Management
3.0分
情侣出游
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The staff were absolutely excellent however the room definitely could have been a lot cleaner, there were stains on the mattress and it seemed they were hesitant to give out extra sheets unless you were exchanging dirty ones. The sheets they did have didn't really fit the mattress well
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酒店回复: Dear Casey, Thank you for your valuable feedback. We’re delighted to hear that you found our staff to be excellent and accommodating. However, we sincerely apologize for the cleanliness issues you encountered with the mattress and bedding, as well as any hesitation you experienced regarding extra sheets. Maintaining a clean and comfortable room is very important to us, and your comments have been shared with our housekeeping team for immediate improvement. We appreciate you bringing these matters to our attention and hope to provide a more comfortable experience during your next stay. Sincerely,Hotel Management
2.0分
其他
We went to our room and it had not been cleaned. They had to find a room that was available and clean.
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酒店回复: Dear Matthew,We sincerely apologize for the inconvenience you experienced upon arrival. Walking into a room that hasn’t been appropriately prepared is unacceptable, and we understand how frustrating that can be. We regret the delay and disruption it caused. Your feedback has been shared with housekeeping to prevent similar situations in the future. Thank you for your patience and for bringing this to our attention. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
原来的房间很脏，床铺也没有整理，我们被安排到一间只有一张单人床的房间。没有额外的毯子。地板感觉很脏，浴室的马桶把手坏了，楼上很吵。走廊的地板很脏，而且没有吸尘。第二天，他们中午要求我们回来把东西搬到原来的房间，因为他们现在已经打扫过了，需要把我们现在住的房间给另一位客人。第二晚住的房间里的马桶座圈滑了，电视也很难看。我们太着急了，无法就房间的不便和简陋要求折扣价，但我觉得我完全有理由为此争辩。
他们欺骗了我，尽管我做了一切，他们还是不让我通过
Would have been nice if the supplies were already in the room, as I have seen before. But they are available!
Just an awful overall stay. Made it impossible to sleep throughout the night. The walls are so thin that you can hear someone walking outside in r
The staff was courteous but when we checked in our room had one pillow for 2 beds and no shower curtain. The tub was kind of dirty looking. We were moved and the 2nd room also had no shower curtain and the toilet seat was very loose. All in all it wasn't terrible for the price considering the staff was nice and the beds were clean.
My room was dirty, spent the 1st hour of my stay cleaning the kitchen and bathroom, elevator was broken when I checked in, desk oerson never said anything put me on an upper floor, watched me take the luggage trolly out to get my stuff and didn't say a damn thing when I returned to the lobby to use the elevator to my room that's when I discovered it was not working, went to the deask to inquire why she hadn't told .e about ghe situation she said it's been broken all day I thoght you knew, I said how would I know you just checked me in without even a word about the inconvenience! Dumb isn't the word
Disappointed
When I checked in, I reported no ice cube in the freezer as there were no trays. Also no bath towels so I had to leave without a shower.
Extremely disappointed
Got to my room and there was trash under the night stand and no towels in the bathroom. Went to the front desk and was told they didn’t have anymore. What kind of place doesn’t even have enough towels to put 2 per room. Place was full so no other room to move me into. And it was 93* the day I checked in. They told me to come down in the morning as there should some in the laundry which she would run overnight. Went down and still no towels. I stay in a hotel expecting at least a clean room with a comfortable bed and a shower. Lost out here. This is not the place for an overnight stay
The staff were absolutely excellent however the room definitely could have been a lot cleaner, there were stains on the mattress and it seemed they were hesitant to give out extra sheets unless you were exchanging dirty ones. The sheets they did have didn't really fit the mattress well
We went to our room and it had not been cleaned. They had to find a room that was available and clean.