酒店回复: Dear Mr. Huashao,Xin chao!Warm greetings from Oakwood Ha Long.Based on the rating you have given to us, it appears that you enjoyed your overall stay, the details of which will be shared with all our Team members.We appreciate your heartfelt comments and look forward to welcoming you again soon at Oakwood Ha Long.Sincerely,Remco Christiaan VaatstraGeneral Manager
酒店回复: Dear Valued Guest,Xin chao!Warm greetings from Oakwood Ha Long.Thank you for having taken your time to share your experience regarding recent stay at our property.Based on the rating you have given to us, it appears that you enjoyed your overall stay, the details of which will be shared with all our Team members.We eagerly await your return to create more treasured memories at Oakwood Ha Long.Sincerely,Christoph KuchGeneral Manager
酒店回复: Dear Mr. Shan,Xin chao!Warm greetings from Oakwood Ha Long.As we pride ourselves in meeting and exceeding our guests' expectations, we were both surprised and disappointed to find that you were not completely satisfied with your recent stay. Please accept our sincere apologies for the inconveniences that occurred.I believed you was enjoy the stay that the reason you extent 7 more nights with 3 differents new bookings made.For issue happened with Taxi, I regret that you didn't inform that case to hotel until we recieve this comment. I object to fraudulent actions against guest and we will contact the taxi company immediately to clarify. Please provide the date and time of use so that we can track via CCTV. Your additional comment regarding the translator that you request to go sightseeing. Our Guest Relation Manager recommended a good translator and you worked directly him to negotiate the price at 1 milliong VND whole day. Our staff has no benefittering in hiring translators and I apologize if this has caused any misunderstanding.We understood your personal situation that you need go back to China to solve the issue. Your reservation was made through travel agent and T&C of booking is non refundable or changable. It's take time to exchange information between hotel and travel agent that why our staff could not confirm the refund up on departure. Hower as good will from hotel we still try to refund 2 nights and provided information on the next day after you left.Your feedback, albeit not great, is much appreciated and helps support our drive to upgrade the quality of the hotel. Based on the information exchanged between you and our GRM. I hope you will have a more objective view and will remove this review from this website.I truly hope that you as a valued client will allow us another opportunity of welcoming you back to Oakwood Ha Long at some point in the future.Sincerely,Remco Christiaan VaatstraGeneral Manager
酒店回复: 尊敬的客人,
Xin chao!
Oakwood Ha Long 向您致以热情的问候。
我们始终致力于为客户创造绝佳的体验。我们秉承“宾至如归”的服务承诺,希望客人每次入住都能有宾至如归的感觉。
感谢您真诚的评价,我们希望在不久的将来欢迎您再次光临 Oakwood Ha Long。
诚挚的问候,
Remco Christiaan Vaatstra
总经理
感谢您分享您最近入住我们酒店的经历。
点评来源 Trip.com
5.0分
三间卧室豪华园景别墅
商务出差
干净整洁,服务态度也很好
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酒店回复: Dear Valued Guest,Xin chao!Warm greetings from Oakwood Ha Long.Thank you for having taken your time to sharing your experience regarding recent stay at our property.Reading your review warms our hearts and motivates us to strive to go above and beyond what we are doing. Your kind words captured the essence of the unforgettable experience we aim to create for our guests at Oakwood Ha Long. Hope that the hospitality of our wonderful people could make you feel so at home. We do look forward to having the opportunity of being able to welcome you back ‘home’ when you have reason to visit Ha Long.Sincerely,Remco Christiaan VaatstraGeneral Manager
5.0分
豪华园景1卧室别墅
家庭亲子
原文
翻译由AI提供
评级是五星,但我愿意给七星……
非常干净……早餐很棒……
员工非常热情好客……乐于助人……
而且都非常好。
Kccou先生会帮您照看行李并提供高尔夫球车接送服务。
别墅更像是一座宫殿……
非常现代化,设施齐全。
地理位置极佳,就在所有地方的中心。
附近有很多不错的餐厅。
非常感谢全体员工🙏
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酒店回复: 尊敬的 Roy Zur 先生,
Xin chao!
Oakwood Ha Long 向您致以热情的问候。
衷心感谢您的精彩评论。我们非常高兴获得“7 星评级”。在 Oakwood Ha Long,我们以提供卓越的服务为荣,很高兴您享受与我们在一起的体验。
我们感谢您的真诚评论,并期待很快再次欢迎您光临 Oakwood Ha Long。
诚挚的,
Remco Christiaan Vaatstra
总经理
房间不错,三到四个房间,一楼大客厅,每个房间独立的洗手间。非常适合家人一起出行。
这家酒店很棒,员工服务周到又热情。我们最喜欢的是那栋别墅,布置得很温馨宽敞。早餐自助餐也很棒,每个人都能找到自己喜欢吃的。酒店里有很多家庭入住,其中一些家庭也会使用成人泳池,所以有时候那里会比较吵。
这个别墅太棒了!一切都非常干净。工作人员非常乐于助人,尽力满足你和家人的需求。他们为孩子们准备了许多很酷的玩乐设施,而且离海滩很近。自助餐和餐厅的食物也很美味。我们肯定会一次又一次地回来,事实上,全家人都非常喜欢这个地方,这是我们过去一年旅行中最受全家欢迎的地方。干得好!
下龙最豪华的酒店了,前台服务很好,早餐丰盛。
别墅又大又干净。早餐还行,但选择可以更多样化一些。水疗中心也很好,价格不贵。可惜不能游泳,因为天气还冷,泳池也不是恒温的。我们住的别墅没有私人泳池。只有6间卧室及以上的别墅才有私人泳池,有点遗憾。
服务很好。
值得推荐。
工作人员的服务总体而言非常出色。晚餐很美味,早餐则比较一般。唯一的缺点是酒店位置,离商店和餐馆都很远。酒店整体很棒,干净,对家庭来说也足够大。然而,空调效果不太好,即使我们调到很低温度,客厅还是有点热。
垃圾酒店,住了一周, 被坑了好几次,说好的优惠也没有,服务员帮忙找个翻译还加钱,满大街都是骗子,不建议来游玩,环境脏乱差,饮食不卫生,人员都是骗子! 酒店打的出租车居然加了三倍钱
我们非常喜欢这家酒店,它就在海滩对面。自助早餐种类丰富,食物美味,泳池也很棒。在我生日那天,他们还送了我一块漂亮的蛋糕,并免费为我的房间做了生日装饰。真是一个可爱的地方!
干净整洁,服务态度也很好
评级是五星,但我愿意给七星……
非常干净……早餐很棒……
员工非常热情好客……乐于助人……
而且都非常好。
Kccou先生会帮您照看行李并提供高尔夫球车接送服务。
别墅更像是一座宫殿……
非常现代化,设施齐全。
地理位置极佳,就在所有地方的中心。
附近有很多不错的餐厅。
非常感谢全体员工🙏