酒店回复: Dear Valued Guest,Xin chao!Warm greetings from Oakwood Ha Long.While we pride ourselves in striving to exceed the expectations of our guests, it is always an absolute treat to receive positive feedback such as yours, clearly expressing what it is that we were able to deliver. Please be assured that I will take the liberty of forwarding your appreciation to all concerned so that we are all aware of your comments.Once again, thank you so much for being our guests and for your enthusiastic recommendation about us. We eagerly await your return to create more treasured memories at Oakwood Ha Long.Sincerely,Christoph KuchGeneral Manager

酒店回复: 尊敬的 Marcel 先生， Xin chao！ 来自 Oakwood Ha Long 的热情问候。 感谢您抽出时间分享您近期入住我们酒店的体验。 根据您的评价，我很高兴看到您入住愉快。我们努力超越宾客的期望，但收到如此积极的反馈也让我们倍感欣慰。请放心，我们将与所有团队成员分享所有详细信息。 再次感谢您对 Oakwood Ha Long 及其团队成员的积极反馈。 我们真诚期待未来再次欢迎您光临我们的酒店。 此致， Remco Christiaan Vaatstra 总经理

酒店回复: Dear Valued Guest,Xin chao!Warm greetings from Oakwood Ha Long.While we pride ourselves in striving to exceed the expectations of our guests, it is always an absolute treat to receive positive feedback such as yours, clearly expressing what it is that we were able to deliver. Please be assured that I will take the liberty of forwarding your appreciation to all concerned so that we are all aware of your comments.It is very important for us that you have a great stay at our hotel. If there is anything that you feel we could do better, I would be pleased to hear your comments.We eagerly await your return to create more treasured memories at Oakwood Ha Long.Sincerely,Christoph KuchGeneral Manager

酒店回复: 尊敬的宾客， Xin chao！ 来自下龙湾奥克伍德酒店的热情问候。 阅读您的评论让我们倍感温暖，并激励我们努力超越自我。您的善意言辞恰如其分地体现了我们致力于为下龙湾奥克伍德酒店的宾客打造难忘体验的精髓。希望我们热情友好的员工能让您感受到宾至如归的感受。 再次感谢您入住我们的酒店并给予我们热情的推荐。我们热切期待您再次光临，在下龙湾奥克伍德酒店创造更多珍贵的回忆。 此致， Remco Christiaan Vaatstra 总经理

酒店回复: Dear Mr. Huashao,Xin chao!Warm greetings from Oakwood Ha Long.Based on the rating you have given to us, it appears that you enjoyed your overall stay, the details of which will be shared with all our Team members.We appreciate your heartfelt comments and look forward to welcoming you again soon at Oakwood Ha Long.Sincerely,Remco Christiaan VaatstraGeneral Manager

酒店回复: Dear Valued Guest,Xin chao!Warm greetings from Oakwood Ha Long.Thank you for having taken your time to share your experience regarding recent stay at our property.Based on the rating you have given to us, it appears that you enjoyed your overall stay, the details of which will be shared with all our Team members.We eagerly await your return to create more treasured memories at Oakwood Ha Long.Sincerely,Christoph KuchGeneral Manager

酒店回复: 尊敬的 Bich Ngoc 女士， 你好！ 非常感谢您在最近的假期结束后抽出时间评价 Oakwood Ha Long 的服务质量。我们非常高兴和自豪能够为您带来一个充满美好回忆的假期。我们希望很快再次欢迎您回来享受酒店的所有服务。 此致， 雷姆科·克里斯蒂安·瓦特斯特拉 总经理

酒店回复: 尊敬的John Wing先生， Xin chao！ 来自下龙湾奥克伍德的热情问候。 我们一直致力于超越宾客的期望，并以此为荣。能收到您这样的积极反馈，清晰地表达出我们所能提供的服务，我们倍感欣慰。请放心，我会将您的感激之情转达给所有相关人员，以便我们都能及时了解您的反馈。 我们感谢您的真诚评价，并期待很快再次欢迎您光临下龙湾奥克伍德。 此致， Remco Christiaan Vaatstra 总经理

酒店回复: Dear Mr. Shan,Xin chao!Warm greetings from Oakwood Ha Long.As we pride ourselves in meeting and exceeding our guests' expectations, we were both surprised and disappointed to find that you were not completely satisfied with your recent stay. Please accept our sincere apologies for the inconveniences that occurred.I believed you was enjoy the stay that the reason you extent 7 more nights with 3 differents new bookings made.For issue happened with Taxi, I regret that you didn't inform that case to hotel until we recieve this comment. I object to fraudulent actions against guest and we will contact the taxi company immediately to clarify. Please provide the date and time of use so that we can track via CCTV. Your additional comment regarding the translator that you request to go sightseeing. Our Guest Relation Manager recommended a good translator and you worked directly him to negotiate the price at 1 milliong VND whole day. Our staff has no benefittering in hiring translators and I apologize if this has caused any misunderstanding.We understood your personal situation that you need go back to China to solve the issue. Your reservation was made through travel agent and T&C of booking is non refundable or changable. It's take time to exchange information between hotel and travel agent that why our staff could not confirm the refund up on departure. Hower as good will from hotel we still try to refund 2 nights and provided information on the next day after you left.Your feedback, albeit not great, is much appreciated and helps support our drive to upgrade the quality of the hotel. Based on the information exchanged between you and our GRM. I hope you will have a more objective view and will remove this review from this website.I truly hope that you as a valued client will allow us another opportunity of welcoming you back to Oakwood Ha Long at some point in the future.Sincerely,Remco Christiaan VaatstraGeneral Manager

酒店回复: 尊敬的客人， Xin chao！ Oakwood Ha Long 向您致以热情的问候。 我们始终致力于为客户创造绝佳的体验。我们秉承“宾至如归”的服务承诺，希望客人每次入住都能有宾至如归的感觉。 感谢您真诚的评价，我们希望在不久的将来欢迎您再次光临 Oakwood Ha Long。 诚挚的问候， Remco Christiaan Vaatstra 总经理 感谢您分享您最近入住我们酒店的经历。