酒店回复: Dear Guest,Thank you for your feedbacks.Our standard check in time is 3PM and the room was ready for you to check in by 3PM.You informed us that the water heater was broken at night and we were immediately send a staff to have a look for you and it was not broken. The safety switch came down and we push it back up for you. We informed you about it that the water heater is now working but you still to move to the other room. The staff help you moved to the other room and you informed us that there were no shampoo and shower gel, the staff then immediately bring you the shampoo and shower gel and you did not inform us about other issues or request anymore assistance. We offered you a free breakfast to hope to make your stay more comfortable. You also request a a late check out at 3PM and we granted you request. However, by 3PM and you did not show up. We contacted you and you said you will be back by 6PM and still by 6PM you did not show up. Our staff send you a message again to please return to check out otherwise we have to charge you a late check out fee. You returned at 8PM and refuse to pay for a late check out fee, our staff inform you that if you do not pay we cannot give your deposit back. However, at the end, we did not charge you and you were very angry and refuse to give our room key back.We had to explain to you that we need the room key as we have check in for the next day and you return later than the check out time, we had no choice but to keep trying to contact you. We ask for your kind understanding to be on time for check in and check out as we are high season and we have other guests who booked the room and it will be unfair and unprofessional to not have a room ready for them.Kind Regards,Lady Naya Villas
非常适合家庭自驾出游，很干净，每天酒店的泳池会自动换水，小朋友很喜欢酒店的泳池，服务也不错，会加上微信方便联系。
别墅很棒，有三间卧室和一间客厨一体的客厅。厨房设备齐全，可以自己做饭。入住时发现平底锅涂层有损坏，要求更换后，很快就换了一个好的。感谢工作人员为我们安排了一个位置绝佳的别墅。泳池很棒，大小正好，只是对小孩子来说有点深。不过有救生圈，可以很方便地游泳。酒店本身非常安静，更像是一个别墅区而不是酒店。工作人员非常热情、友好，乐于助人。步行10-15分钟可以到达7/11便利店。附近有Mins Club，可以租汽车或摩托车。我们租了一辆全新的带空调的尼桑车两天，去奈汉海滩很方便（这是最安静的海滩，人少，但没有地方冲脚和换衣服）。海滩上有一些咖啡馆。别墅周围的咖啡馆不多，但出门就有一个按摩店。价格比其他地方稍高，因为没有竞争。总的来说，一切都很满意，推荐！
别墅本身很棒，特别是私密泳池，只属于你和你的家人，而且不被外人打扰。不过对孩子来说有点深，需要带上泳圈。水质非常干净。床很舒服，也很大。厨房有微波炉、冰箱和一些餐具，够用了。我们要求拿一个擦菜器，他们也很快就送来了。不过电炉不能同时开两个炉头，不然会跳闸。但这只是小问题。如果计划去海滩或其他地方，最好自驾。但我们没有车也没关系，我们家人口多，所以叫了出租车，确切地说是小巴。7-11便利店不远，可以步行过去，但路上没有人行道，所以要小心！我们玩得很开心！
如果您有自己的交通工具，可以方便地外出采购食材并在别墅里烹饪，那这里是非常适合住上一周的好地方。
如果没车，最好只住两三天，因为这里离海滩、商店和咖啡馆都比较远。
泳池很棒。环境宁静雅致，适合寻求清幽假期的客人。
别墅面积很大，配有咖啡机、吹风机等设施。
这家酒店棒极了。服务也很周到。一切都非常满意。
别墅状况良好，员工非常友好有礼。房间里设施一应俱全，特别要感谢一下胶囊咖啡机。
很棒的地方，物超所值。别墅宽敞又漂亮，还有一个很棒的泳池。服务非常周到，在WhatsApp上总是及时回复，还帮我安排了接送机，并送来了泳池毛巾。他们非常体贴，因为我们赶早班飞机，最后一天还特意提前30分钟开早餐。强烈推荐！
房间蛮干净，床超级大，带着孩子睡也不会觉得累，很适合带老人孩子一起住，有自己的私密空间，唯一不太喜欢的一点是泳池是1.5米深的，没有浅水区，孩子玩水的时候家长需要格外留意
态度极其恶劣，先是要求下午四点前不让进房没收拾出来。然后酒店的热水器坏了换房间，换完后没沐浴露洗发液等各种问题。最后再唧唧歪歪威胁你扣押金等奇葩行为堪称一绝。专坑中国人，请远离！请远离！请远离！
lady感觉非常好，房间是属于套间那种，大床房很大，很舒服。别墅位置周边很安静适合度假泡酒店，离奈汉海滩很近，下午可以过去晒日光浴，我们这几天的行程都是摩托车非常方便，酒店服务很好，每天房间卫生打扫很干净。