酒店回复: Dear Ms/Mr.ゲスト Thank you very much for staying at LeQu Okinawa Chatan Spa & Resort. We would also like to thank you for taking the time to write a review of our hotel. Fireworks are held every Saturday at American Village. You can enjoy the fireworks along with the night view from our cafe & bar on the 8th floor of the hotel. We hope you will visit us again and take advantage of this opportunity. We are delighted to hear you enjoyed our large bath. Our hotel's large bath features natural hot springs, a rarity even in Okinawa Prefecture. The mildly alkaline spring water soothes the fatigue of travel. We hope you will stay at LeQu Okinawa Chatan Spa & Resort again when you visit Chatan Town. Accommodation Department Front Desk Kochi

酒店回复: Dear Ms/Mr. CMC16 Thank you very much for staying at LeQu Okinawa Chatan Spa & Resort. We would also like to thank you for taking the time to write a review of our hotel. American Village is a unique spot where you can experience a charming streetscape reminiscent of an American resort by day and illuminated at night, offering views reminiscent of a European Christmas market year-round. Our hotel is located within American Village, allowing you to explore restaurants and souvenir shops within walking distance. Additionally, we partner with various shops where presenting your room key entitles you to discounts or special services. We encourage you to take advantage of these offers. The Chatan area is expected to continue developing, and together with the local community we aim to provide enjoyable experiences for guests visiting American Village. We hope you will stay at LeQu Okinawa Chatan Spa & Resort again when you visit Chatan Town. Accommodation Department Front Desk Kochi

酒店回复: Dear Mr/Ms. Tufeng, Thank you for staying at LeQu Okinawa Chatan Spa & Resort. We are delighted to hear you enjoyed a comfortable stay. Your kind words about our facilities, including the pool, our breakfast menu brimming with Okinawan flavors, and our staff's hospitality, are the greatest encouragement to all of us working here. We will continue to work together as a team to provide a relaxing space for all our guests. Should you have the opportunity to visit Okinawa again, we would be delighted if you would choose our hotel. We sincerely look forward to welcoming you back. LeQu Okinawa Chatan Spa & Resort Tomori

酒店回复: Dear Mr/Ms. Yunjuanyunshu22, Thank you for staying at LeQu Okinawa Chatan Spa & Resort. We are delighted to hear you enjoyed a comfortable stay. Your kind words about our hotel's location within American Village and our staff's hospitality are the greatest encouragement to all our employees. We are also honored that you enjoyed the upgraded room. Our entire staff will continue working together to provide a relaxing space for all our guests. Should you have the opportunity to visit Okinawa again, we would be delighted if you would choose our hotel. We sincerely look forward to welcoming you back. Lequ Okinawa Chatan Spa ＆ Resort Tomori

酒店回复: 亲爱的多美子，非常感谢您入住乐趣冲绳北谷温泉度假村。虽然您喜欢酒店的地理位置和早餐，但我们很抱歉您对我们的服务和清洁感到失望。 在阅读您的评论后，我们想借此机会就我们从入住到退房期间所获得的不满意服务表示诚挚的歉意。 我们认识到，入住流程的不顺畅是由于前台和客房服务之间缺乏协调造成的。 我们将努力加强这方面的协调，并确保酒店所有员工都能提供适当的指导。 对于连续入住的客人，出于环保考虑，我们只更换床上用品，睡衣也应您的要求更换。对于未能在您入住时向您说明这一点，我们深感抱歉。 此外，在检查桌子上遗留的物品时，我们发现它们被清洁人员暂时存放了，并未被收回。我们无法想象当您回到酒店时发现这些物品时会多么令人恐惧，我们对此深感遗憾，这种事情本不该发生。我们将在清洁过程中彻底检查所有细节，防止类似事件再次发生。 您提出的反馈意见涉及面很广，作为服务行业的从业者，我们很遗憾未能为您提供舒适的住宿体验。 我们认真对待您的反馈意见，并将再次审查所有员工的客户服务实践，并努力提升我们的服务水平。非常感谢您宝贵的反馈。 Reku 冲绳北谷温泉度假村 Nabeno，住宿部副经理

酒店回复: Dear Guest, Thank you for staying with us at LeQu Okinawa Chatan Spa & Resort. We are delighted to hear that you enjoyed our hotel, where all rooms feature balconies. We also have laundry drying racks available in limited quantities; please inquire at the front desk if you would like to use one. We are delighted to hear you enjoyed our BAR. We hope the ambiance, offering views of both the sunset and the nightscape, helped create special memories for you. We will continue striving to provide a space where all our guests can relax. We sincerely look forward to welcoming you again. LeQu Okinawa Chatan Spa & Resort Front Desk, Nabeno

酒店回复: 尊敬的 JUYOUNG 先生/女士： 非常感谢您抽出时间分享您在冲绳北谷乐曲温泉度假村的入住体验。我们很高兴听到您喜欢我们优越的地理位置、宽敞的公共浴池和高品质的设施。 我们也感谢您对泳池大小和夜间游泳时间的评价。您的反馈非常宝贵，我们会认真考虑，不断改进我们的设施和服务。 我们期待您再次光临冲绳，并希望在您下次光临美国村附近时，能为您提供更加愉悦的住宿体验。 此致， 冲绳北谷乐曲温泉度假村 Sushan

酒店回复: 尊敬的先生/女士： 非常感谢您首次来冲绳时选择入住乐曲冲绳北谷温泉度假村，并分享您的宝贵反馈！我们很高兴听到我们的位置、设施和友好的员工让您度过了愉快的时光。 很高兴得知您喜欢我们宽敞的公共浴池和泳池，它们确实是您在一天观光后放松身心的理想场所。我们非常高兴欢迎您下次来冲绳时再次光临，并再次为您带来难忘的住宿体验。 此致， 乐曲冲绳北谷温泉度假村 Sushan

酒店回复: 尊敬的Alina先生/女士： 非常感谢您入住冲绳北谷乐曲温泉度假村并与我们分享您的入住体验。 我们很高兴得知您喜欢我们位于美国村中心的便利位置，方便前往一楼的餐厅、咖啡馆和商店。我们也很高兴听到您对宽敞的客房以及八楼的洗浴设施表示赞赏。 我们真诚地希望再次欢迎您，并为您提供在冲绳的又一次轻松惬意的住宿体验。 冲绳北谷乐曲温泉度假村 Sushan

酒店回复: Dear Mr./Mrs. ゲスト, Thank you for staying with us at Lequ Okinawa Chatan Spa & Resort and for sharing your feedback. We appreciate your comments about the room size and the variety of our breakfast offerings. Regarding housekeeping, we kindly inform our guests to notify the front desk if they would like their rooms cleaned during their stay, and we will certainly consider ways to improve communication on this matter. We’re glad you found the direct airport bus service at our entrance convenient, and that the hotel’s proximity to American Village and the Saturday fireworks location added to your enjoyable experience. Thank you again for your valuable feedback. We hope to welcome you back in the future. Warm regards, Lequ Okinawa Chatan Spa & Resort Front Desk Sushan