The property was amazing. Our room was fabulous! The room service was good. We made a reservation for 6 at the Japanese steakhouse for a birthday celebration and they said it was made for only two people so we ended up not eating there. That was our biggest let down.
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酒店回复: Dear guest, Thank you for taking the time to share your experience with us.We are delighted to read that you had a great vacation experience.Likewise, we thank you for sharing your observations with us as they are an invaluable tool that help us to enhance our service and therefore, our guests' experiences.We hope to have the honor of hosting you once again on your upcoming vacations.Kindly,
5.0分
家庭亲子
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I really enjoyed my stay. It was great to be in a place that felt clean and safe. Everything at the hotel was amazing from cleaning staff to beautiful views. I enjoyed it all around.
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酒店回复: Dear guest,Thank you so much for choosing Iberostar Selection Cancun as your most recent holiday destination.As we aim on a daily basis to exceed the goals of our valued guests and we are obviously humbled to know that you enjoyed of a wonderful vacation with us.We hope to have the honour of serving you again soon.Best Regards,
4.0分
家庭亲子
The food is not the greatest anymore. Very repetitive. If you go, make sure to try the a la carte restaurants
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酒店回复: Dear Guest,Thank you for choosing Iberostar Selection Cancun for your recent holiday.We regret that your stay did not fully meet your expectations. Please know that our culinary team works daily to deliver high-quality local and international dishes made with the freshest ingredients. For future occasions, we kindly suggest you to personally transmit, during your stay any complaints that you may have and allow us to intervene and enhance your holiday experience.Sincerely,
4.0分
家庭亲子
The entire location was super clean.,and the staff was great
度假村很不错。预订出了点问题，我不得不为孩子支付额外费用。这本来是度假村和Trip.com之间的问题，但我却不得不去解决。我本以为度假村在这方面会更乐于帮助客人。餐饮选择还行，但猪肉很多。这限制了不吃猪肉或素食者的选择。
我们来这里度蜜月。酒店设施、清洁度、员工的友善和提供的服务都让我们非常满意。我们在这里度过了一段非常愉快的时光。
这家度假村真是太老旧了。房间又旧又不干净。别人冲马桶的时候，马桶里还会发出咕噜咕噜的声音和冒泡。工作人员态度冷漠，动作也很慢。食物非常一般。每次打电话都要等30分钟才能接通。我们明明提前一个小时就到了，礼宾部却把我们标记为未出现。总之，这是一次非常糟糕的体验。
我们玩得很开心。我们参加了一个活动，质量和服务都物有所值。说实话，我们不太喜欢那里的演出，但其他一切都很棒。美味的食物、干净的环境、漂亮的泳池和超级舒适的海滩。
房间脏，食物不好，服务差，房间需要升级，代客泊车很糟糕，他们还让我失去了交通工具。
满分满分！强烈推荐。
The property was amazing. Our room was fabulous! The room service was good. We made a reservation for 6 at the Japanese steakhouse for a birthday celebration and they said it was made for only two people so we ended up not eating there. That was our biggest let down.
I really enjoyed my stay. It was great to be in a place that felt clean and safe. Everything at the hotel was amazing from cleaning staff to beautiful views. I enjoyed it all around.
The food is not the greatest anymore. Very repetitive. If you go, make sure to try the a la carte restaurants
The entire location was super clean.,and the staff was great