酒店回复: Dear Anabel,We're so happy to hear you enjoyed your experience! Being close to San Marcos and offering a fresh, comfortable atmosphere is something we’re proud of. Thank you for choosing Homewood Suites by Hilton New Braunfels— we look forward to your next visit!
5.0分
其他
原文
翻译提供方：Google
位置好
位置好
5.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Beverlly,Thank you for choosing Homewood Suites by Hilton New Braunfels! We appreciate you staying with us and look forward to welcoming you back on a future visit.
5.0分
其他
Breakfast was good, but we missed the typical waffle maker. Our room #208 was lovely, but the ceiling fan was rattling so we had to turn it off.
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酒店回复: We're glad to hear you enjoyed breakfast and your room. We appreciate your note about the ceiling fan and waffle maker. Feedback like this helps us continue improving the guest experience.
5.0分
商务出差
From beginning to end It was an EXCELLENT experience/stay
From the Courteous Staff to the Breakfast
Thank You
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酒店回复: We’re so glad to hear your stay was a great experience from start to finish. Thank you for the kind words about our team and for taking the time to share your thoughts. We truly appreciate it and look forward to welcoming you back.
5.0分
其他
The hotel was beautiful! Very modern and clean. Definitely recommend! We walked over to Freiheit Country store for a great dinner and live music.
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酒店回复: Thank you for such a lovely review! It’s wonderful to hear you enjoyed our hotel’s modern design and pristine condition. The nearby Freiheit Country Store is always a fun spot for dinner and live music, and we’re glad it added to your stay. Your recommendation means a great deal, and we hope to welcome you back again soon!
3.0分
其他
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The room had been released to the public too soon! Lamp shades didn't have nuts on the top of the shade frames, the bathroom door didn't fit so it rubbed twice each time it was opened or closed, the maid would come at the end of her shift and leave us no choice, if we wanted fresh towels, we had to do it ourselves...bathroom was filled with construction dust in the corners...etc. Overall, someone wasn't doing their job.
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酒店回复: Dear Gregory, We sincerely apologize for the inconvenience you experienced during your stay, especially with the ongoing renovations. This is not the high standard that we strive to maintain. We appreciate you bringing these issues to our attention, as they help us improve. Thank you for your patience, and we hope to have the chance to provide you with a much better experience.
3.0分
其他
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The hotel was just ok. For what it cost, we’d expect more. The door was off level or something and it was heavy to open and close. We joked that it was a prison door. The room did not smell good at all, it was musty like or dirty something. The restroom baseboard was broken and the toilet paper holder had been replaced so the old holes were just filled with putty. It wasn’t all “bad,” I would just expect more for the price. It was a great area with lots of options for dining, entertainment and even a church all within walking distance. It felt safe. I wouldn’t “highly recommend” here, but it will work if it’s all that’s available.
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酒店回复: Dear Marina,Thank you for sharing your valuable feedback with us. We sincerely regret that certain aspects of your stay did not meet your expectations. Your perspective is very important, and we are committed to addressing these concerns to enhance our guest experience. On a positive note, we are thrilled to hear that you enjoyed our prime location, which offers fantastic dining options and activities, and that you felt safe throughout your visit. We truly appreciate your insights and are eager to welcome you back for an unforgettable stay in the future.
5.0分
其他
The room was super clean in very good condition. Staff was friendly and attentive. Will definitely stay there again
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酒店回复: Dear Don, We truly appreciate you taking a moment to share this. It's always great to hear when the room condition and our team leave a lasting impression. We'd be more than happy to welcome you back whenever your travels bring you this way again.
我住了三天，他们告诉我他们每两天才打扫一次房间。我要求他们在第三天晚上打扫房间，接待处和清洁人员答应这样做，但没有发生。也就是说，这三天他们没有打扫卫生。他们没有给我任何解决方案。服务很糟糕
绝佳选择
酒店靠近圣马科斯，很新，很舒适
位置好
位置好
好的
Breakfast was good, but we missed the typical waffle maker. Our room #208 was lovely, but the ceiling fan was rattling so we had to turn it off.
From beginning to end It was an EXCELLENT experience/stay
From the Courteous Staff to the Breakfast
Thank You
The hotel was beautiful! Very modern and clean. Definitely recommend! We walked over to Freiheit Country store for a great dinner and live music.
The room had been released to the public too soon! Lamp shades didn't have nuts on the top of the shade frames, the bathroom door didn't fit so it rubbed twice each time it was opened or closed, the maid would come at the end of her shift and leave us no choice, if we wanted fresh towels, we had to do it ourselves...bathroom was filled with construction dust in the corners...etc. Overall, someone wasn't doing their job.
The hotel was just ok. For what it cost, we’d expect more. The door was off level or something and it was heavy to open and close. We joked that it was a prison door. The room did not smell good at all, it was musty like or dirty something. The restroom baseboard was broken and the toilet paper holder had been replaced so the old holes were just filled with putty. It wasn’t all “bad,” I would just expect more for the price. It was a great area with lots of options for dining, entertainment and even a church all within walking distance. It felt safe. I wouldn’t “highly recommend” here, but it will work if it’s all that’s available.
The room was super clean in very good condition. Staff was friendly and attentive. Will definitely stay there again