酒店回复: Dear Eileen Q,Thank you for your excellent feedback! We are delighted that you enjoyed our prime location close to the riverfront, restaurants, and downtown attractions, and that you found the room spacious, clean, and the bed very comfortable for a great night's sleep.We look forward to welcoming you back for another wonderful stay.Sincerely,Jean Wong,Guest Experience Manager

酒店回复: Dear Valued Guest, Thank you for your wonderful feedback! We are thrilled you enjoyed your stay and look forward to welcoming you back soon! Warm Regards, Jean Wong, Guest Experience Manager.

酒店回复: Dear Ai Er Tea, Thank you! We’re so happy you enjoyed your stay. You’re always welcome back anytime! Warm Regards, Jean Wong, Guest Experience Manager.

酒店回复: 亲爱的 TheBug： 感谢您的宝贵反馈！我们很高兴您喜欢我们宽敞的床，并享受了一次轻松的住宿体验。 我们很高兴您喜欢我们大堂的香氛，并注意到您提出的将香氛延续到楼上的好主意。我们一直在寻找改进的方法，所以感谢您的建议！ 我们希望很快能再次见到您，再次享受舒适的入住体验。 祝好！ Jean Wong， 宾客体验经理

酒店回复: Dear Valued Guest,Thank you! We're so glad to hear it felt pretty good staying with us. That's exactly what we hope for.We look forward to welcoming you back again soon!Sincerely,Brenda HeuGuest Relations

酒店回复: Dear Valued Guest,Thank you for sharing such detailed and honest feedback about your stay. We are truly sorry to hear that your experience fell far below expectations, especially given that we are known as one of Miri's best hotels.We sincerely apologize for the disappointing conditions you encountered, including the dirty windows covered with green mildew, the unclean iron with leftover water, the poorly maintained ironing board, and the clumped, uncomfortable duvet filling. These issues are unacceptable and do not reflect the quality we strive to provide.Your feedback has been escalated to our Executive Housekeeper and Maintenance Manager for immediate investigation and corrective action. We are committed to improving and ensuring that such lapses do not happen again.We appreciate your honesty and hope for the opportunity to welcome you back in the future for the flawless stay you deserved from the beginning.Sincerely,Jean Wong,Guest Experience Manager

酒店回复: 亲爱的龙先生， 感谢您抽出时间分享您近期入住体验的详细评价。我们很高兴听到您喜欢我们便利的地理位置、迷人的海滨景色以及种类丰富的自助早餐，尤其是椰浆饭和印度煎饼等当地特色菜。很高兴这些方面为您的入住体验带来了积极的提升。 同时，我们对您所遇到的不足之处深表歉意。我们很遗憾脏兮兮的窗户、发霉的淋浴瓷砖以及不干净的浴室百叶窗影响了您的舒适度。请放心，我们已将您的反馈告知客房服务和维护团队，并立即着手解决这些问题，包括深度清洁窗户、翻新淋浴区以及检查所有浴室百叶窗以确保其得到妥善维护。 我们也记录了您对沙拉吧的意见，并将探索如何为未来的客人提供更丰富的沙拉吧选择。 我们非常感谢您的建设性反馈，这有助于我们发现需要改进的地方。我们非常荣幸地欢迎您下次光临美里，享受更加顺畅、愉悦的住宿体验。如果您再次光临，请随时联系我们——我们很乐意为您提供超越您期望的服务。 此致， Jean Wong， 宾客体验经理。