酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback.We sincerely apologize for the error with the welcome card you received upon check-in and appreciate your understanding. We are glad to hear that you and your family enjoyed your stay and had a comfortable experience with our facilities.Your comments are valuable to us as we continuously strive to improve our services, and we hope to have the opportunity to welcome you and your family back for an even better experience in the future.With gratitude,JW Marriott Muscat
酒店回复: Dear Valued Guest,Thank you for sharing your experience with us. We are delighted to know that our service met your expectations.We truly appreciate your feedback and look forward to welcoming you back again soon for another pleasant stay.With gratitude,JW Marriott Muscat
4.1分
豪华两张双人床房
家庭亲子
房间很大，可以添加两张床。酒店给我免费加了一个床就够用了，不需要2张。
酒店风景很好，远处山影很有阿曼特色。
前台速度慢，英语口音重。
落地灯坏了，不亮。
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酒店回复: Dear Valued Guest,Thank you for sharing your thoughtful feedback about your stay at JW Marriott Hotel Muscat. We are glad you found the room spacious.We apologize for the inconvenience with the front desk service experience, your feedback on our staff's communication is valuable. We will on improving it. Sorry to hear the floor lamp wasn’t working, we will ensure it's fixed promptly.We appreciate your insights and hope to welcome you back soon to experience our improvements.With gratitude,JW Marriott Muscat
酒店回复: Dear Qiqi779,Thank you for sharing your feedback about your recent stay with us. We are delighted to hear that you enjoyed your stay, our team’s hospitality, and our hotel facilities.We sincerely apologize for the inconvenience you experienced during your stay. This is not the standard of service we aim to provide, and we appreciate you bringing it to our attention. We will address this internally to ensure that all staff handle such requests promptly, courteously, and with proper documentation in the future.Thank you again for your thoughtful review. We hope to have the opportunity to welcome you back and provide an even more seamless experience.With gratitude,JW Marriott Muscat
酒店回复: Dear Valued Guest,We are thrilled to hear that you had a fantastic stay at JW Marriott Hotel Muscat. It’s gratifying to know our associates’ hospitality exceeded your expectations. The team is delighted to receive your kind words. We look forward to welcoming you back for another memorable stay soon.With gratitude,JW Marriott Muscat
酒店回复: Dear Valued Guest,Thank you for sharing your feedback regarding your stay with us. We sincerely apologize for the inconvenience you experienced.Cleanliness, guest comfort, and fair service standards are extremely important to us, and we regret that we did not meet your expectations on this occasion. Please be assured that your comments have been shared with the relevant teams for review and improvement. We are committed to strengthening our procedures to ensure a better experience for all our guests.We truly appreciate your feedback, as it helps us identify areas where we need to improve. We hope to have the opportunity to welcome you again and provide you with a much more pleasant and seamless stay in the future.With gratitude,JW Marriott Muscat
酒店回复: Dear Valued Guest,Thank you for your loyalty. We are thrilled to hear the JW Marriott Hotel Muscat consistently delivers the Marriott experience you love. We can't wait to welcome you back for more business and connections soon! With gratitude,JW Marriott Muscat
房间写错了名字卡😬，但总体舒适，父母住的满意。酒吧不错，女士之夜9阿曼币畅饮一整晚。
临时定的酒店，算是一家商务酒店，服务标准在线，最爱的是双床房很宽，满足了二胎家庭需求，有网球场和游泳馆，短暂停留不错
房间很大，可以添加两张床。酒店给我免费加了一个床就够用了，不需要2张。
酒店风景很好，远处山影很有阿曼特色。
前台速度慢，英语口音重。
落地灯坏了，不亮。
酒店很大，欢迎饮料很好喝，好像是猕猴桃汁，欢迎水果也很好吃。前台服务总体还好，管家部几位先生都很热情耐心，就是我换钱时前台有个女性工作人员态度傲慢还不找零，在我质疑下慢腾腾不情愿地找给了我，并不给我收据，又在我提示下不得已似地给了我。晚餐自助和早餐自助都一般，但酒店有免费篮球和网球可玩，篮球场和网球场都很棒，当时就我和孩子俩人在玩，天气不错晴空万里！好几个泳池也都非常漂亮！
我们有一次很棒的体验。工作人员非常乐于助人，允许我们在退房当天上午浮潜后继续使用水疗设施。我们点的餐点也很美味。这是一个可爱的住所，床非常舒适。唯一的问题是我们的两瓶水打不开。这只是一个小小的困扰。
和同事出差入住，设施齐全，干净卫生，交通方便，环境很好，服务齐全，健身房的机械可以关联国内的APP，非常难忘的一次旅行
泡澡池防水后发现浮出纤毛，不干净。
早晨四点酒店院子里响起多摩托车声音，影响休息，对员工管理差劲。
外边的出租车不能到酒店大院内接客人，只好走到酒店院外坐车。用酒店叫的出租车，同样车型，比外边叫贵四倍，狠狠地宰你一刀。
酒店离机场很近，开车大概10分钟。在大堂可以通过电子触摸屏自助叫出租车，价格很划算。因为酒店的接送服务实在是太贵了：从机场过来要24里亚尔（而普通出租车只要5里亚尔）。但这些都还好，糟糕的是我之前通过邮件询问接送服务，却一直没收到回复，所以当我抵达时，根本不知道是否会有人来接。这让人很不舒服。
除此之外，酒店的一切都让我很满意。房间宽敞舒适，浴室很大，有全尺寸浴缸。房间里熨衣板和熨斗质量都很好。浴室里甚至还放了瓶装水供洗漱用（这份细心很贴心，但我觉得没太大必要）。对我来说，还有一个小缺点是，打扫时他们把我用过的香皂扔掉，又放了一块新的未开封的香皂。这实在是不环保。
工作区有欧式插座，所以连接笔记本电脑很方便。房间里有免费瓶装水和茶包咖啡（不过茶的味道实在不怎么样，感觉像是放了好几年一样）。
早餐丰盛多样。有一个很大的健身房，旁边是室外游泳池，有3条25米长的泳道。
员工友善且乐于助人。有一天晚上很晚我们需要泳裤，而健身房的工作人员已经下班了，礼宾员允许我们先拿走泳裤，然后第二天早上再付款。
到阿曼来出差，就选JW万豪，喜欢万豪的味道。这里已经🈶非常多的朋友
马斯喀特JW万豪酒店的服务一流，提供了真正的尊贵体验。在整个住宿期间，Kitchen 7餐厅的员工（特别感谢Yuni、Naveen、Saad、Ashiqul、Pankaj以及其他工作人员）都非常细心周到，不断确认我们是否一切满意。早餐种类丰富，非常棒。房间一尘不染，维护得很好。唯一的缺点是地理位置。虽然酒店离机场很近，但距离大多数城市景点都很远。而且，这里没有普通的出租车；只有豪华轿车服务酒店，费用可能是平时的三倍。尽管如此，总的来说还是一次很棒的住宿体验。