酒店回复: Estimada Alicia,Le agradecemos mucho el tiempo empleado en dejarnos su valoración.Valoramos que nos considere una excelente opción para disfrutar de paz y tranquilidad. Nos alegra saber que aprovechó nuestras diversas actividades de ocio y contemplación en este entorno tropical. Respecto a los manatíes en la alberca, como hotel inmerso en la naturaleza buscamos siempre el equilibrio respetuoso con nuestra fauna local, aunque reconocemos que su presencia puede variar naturalmente.Gracias por su confianza y esperamos verla de nuevo.Atentamente,Guest Service Center Management
酒店回复: Chère Hôte,Merci pour votre retour positif !Nous sommes ravis que notre offre culinaire ait su ravir vos papilles, avec ses créations alliant tradition et modernité.Votre éloge du service attentionné témoigne de l'engagement harmonieux de notre équipe envers l'excellence.Votre appréciation pour nos espaces redessinés en 2023 récompense notre quête permanente d'élégance et de confort sophistiqué.Au plaisir de vous revoir parmi nous,Guest Service Center Management
4.0分
其他
原文
翻译提供方：Google
房间非常舒适，工作人员也非常友好。
展开
酒店回复: Estimado Ricardo Esteban,En primer lugar, le agradecemos el tiempo dedicado a dejarnos su opinión.Nos alegra saber que disfrutaste la comodidad de nuestras habitaciones recién renovadas, diseñadas para ofrecer un refugio de elegancia contemporánea. Valoramos especialmente tu reconocimiento a la calidez de nuestro equipo, siempre comprometido en crear experiencias armoniosas y memorables.Tu aprecio por los detalles, como las amenities de The Reserve, refuerza nuestra filosofía de hospitalidad sofisticada.Reciba un cariñoso saludo de parte de todo nuestro staff.Atentamente,Guest Service Center Management
5.0分
其他
原文
翻译提供方：Google
非常好的服务
展开
酒店回复: Apreciable Lázaro,Gracias por compartir sus comentarios con nosotros.Nos encanta saber que han disfrutado de una estancia relajante y del buen servicio y atención brindados por nuestro increíble staff. Será un placer para todos los que trabajamos acá el tenerlos de regreso pronto para seguir superando sus expectativas.Saludos cordiales.
5.0分
家庭亲子
展开
Paradisus La Perla gave us the wedding of our dreams—and then some. We chose this resort because my brother was married here back in 2017, and somehow, the magic was even stronger the second time around. From the moment we arrived, everything felt elevated, effortless, and unforgettable.
Our wedding planner, Ingrid, deserves every bit of praise imaginable. She created the most stress-free, beautifully organized wedding experience. Every detail was handled with such care and professionalism that all we had to do was enjoy the moment. Thanks to her, we truly felt like royalty every single day.
And the food—wow. Every restaurant was a hit, each meal better than the last. From fine dining to casual bites, everything was delicious, fresh, and worth raving about.
The experience was so incredible that our entire family has already booked a return trip for Thanksgiving 2026. That’s how special this place is.
If you're planning a wedding, do yourself a favor: choose Paradisus La Perla—and absolutely request Ingrid. She’ll turn your dream day into a masterpiece.
展开
酒店回复: Dear Rodney,We thank you for your kind review.We are thrilled your brother's previous experience inspired an even more elevated celebration this time. Our team takes great pride in crafting seamless events where every detail harmonizes with nature's elegance, allowing couples to fully immerse in their special moment.While we can not publicly name individuals, please know your kind words about our wedding coordination will inspire the entire team to continue creating these sophisticated experiences. The culinary team joins us in savoring your praise - transforming fresh ingredients into memorable meals is one of our greatest joys.How inspiring to learn your family will reunite here in 2026! Our mangrove-framed paradise awaits to create new chapters in your carefree story.We hope to welcome you back for another enjoyable visit.Best wishes,Guest Service Center Management
总的来说，这里是住宿的绝佳选择，可以享受几天的宁静时光，并参与各种休闲活动、娱乐、运动和冥想。
我非常喜欢这里，恭喜！唯一有点烦人的是泳池区的海牛数量太多了；今年似乎有点太多了。除此之外，一切都很棒。
度假村非常漂亮、优雅、干净，真正提供优质服务的服务员是 Wendy，保护区游泳池的 Sante 餐厅，Fahrenheit 游泳池的 Yuriza，Sal 餐厅的 Elvis，味道鲜美，星级服务员 Eddy 和 Humberto，服务周到，Julian，意大利餐厅非常棒，水疗中心非常好，我和丈夫也住在保护区，我的礼宾员 Tiara 非常友好，唯一有点破坏我假期的事情就是下雨，每天都下雨，但除此之外，一切都很棒，只有柠檬鱼餐厅不太好。
今非昔比。行李员和餐厅员工，甚至泳池边的服务员，都非常棒，勤劳敬业，为顾客提供了良好的体验。
然而，The Reserve的礼宾人员却不称职。接待我们的是Luis，他彻底毁了我们的体验。他缺乏热情，态度粗鲁。当你向他寻求帮助时，他傲慢无礼，仿佛你是个麻烦。本应是我们的私人礼宾Cynthia，却既没有预见性，也没有帮助我们的意愿。她没有带我们参观度假村，而且态度极其恶劣。我们不禁质疑，如果礼宾人员服务如此糟糕，缺乏同理心，也不愿提供热情周到的服务，那么升级到The Reserve的意义何在？Cynthia对待我们就像在命令我们一样，毫无待客之道。她的WhatsApp消息千篇一律，当面也毫无礼貌和体贴。她明明知道这是一次家庭度假，却对所有有助于我们留下美好回忆的建议置之不理。这是我们第三次预订Paradisus系列酒店，但因为Cynthia和Luis的缘故，我们以后再也不会预订Paradisus或Melia系列酒店了。你们连一个真正想帮忙的礼宾团队都做不到，又怎么能宣传奢华难忘的体验呢？他们应该提拔泳池边的员工，比如Alfredo，或者Hadar餐厅的服务员Ernesto、Nelvia和Jorge，因为他们懂得如何提供优质的客户服务，让客人感到宾至如归。
工作人员非常细心友好。饮料质量略差，客房迷你吧的种类也比较少。部分工作人员对酒店活动不太了解，而且除了泳池（网球场）外没有其他体育设施。
床的质量很差，但床单质量不错。
食物糟糕透顶，服务糟糕透顶，上菜速度非常慢。工作人员极其粗鲁，是里维埃拉玛雅迄今为止最糟糕的酒店。由于设施简陋，他们的一名员工不小心用门撞到了我，他们甚至没有道歉，也没有关心造成的损失。
这家酒店非常漂亮，维护得很好。全体员工的服务都很棒。可惜海滩太拥挤了；酒店唯一的缺点就是它有漂亮的泳池和水疗中心！我和我丈夫都很喜欢！
一切都很完美，食物美味，服务周到，我们对这次旅行非常满意。
房间非常舒适，工作人员也非常友好。
非常好的服务
Paradisus La Perla gave us the wedding of our dreams—and then some. We chose this resort because my brother was married here back in 2017, and somehow, the magic was even stronger the second time around. From the moment we arrived, everything felt elevated, effortless, and unforgettable.
Our wedding planner, Ingrid, deserves every bit of praise imaginable. She created the most stress-free, beautifully organized wedding experience. Every detail was handled with such care and professionalism that all we had to do was enjoy the moment. Thanks to her, we truly felt like royalty every single day.
And the food—wow. Every restaurant was a hit, each meal better than the last. From fine dining to casual bites, everything was delicious, fresh, and worth raving about.
The experience was so incredible that our entire family has already booked a return trip for Thanksgiving 2026. That’s how special this place is.
If you're planning a wedding, do yourself a favor: choose Paradisus La Perla—and absolutely request Ingrid. She’ll turn your dream day into a masterpiece.