Our stay at Courtyard Marriott Hilton Head was pleasant. The rooms were ok but out dated but clean need to update coffee makers terrible and cheap. I looked at the reviews before I booked and they were very mixed ! We picked this hotel for the location and got a great deal . I would not pay summer prices I would be very disappointed!!!
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酒店回复: We are happy to hear that you had a pleasant stay overall. Thank you for your helpful recommendations for improvement; we take them seriously as we work to enhance our services. We value you as our guest and hope to see you again for an even better experience.
3.0分
家庭亲子
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We liked that it was within walking distance of restuarants. Didn't like the check-in process. I am a Marriott Bonvoy member which allows me to check in early. Tried to check in at 3 but was told I couldn't and had to wait until 4. Between 3:15 and 3:45, 3 other guests came in and were allowed to check in
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酒店回复: Dear Guest, I'm sorry we disappointed you upon arrival by not having a room ready earlier; we would hate to leave you with a bad impression. Our front desk associates are updated when rooms become available, and we do our best to accommodate early check-ins. We appreciate your patronage, and we hope to welcome you back for a flawless stay. Sincerely, Leigh Anne Staden, GM
3.0分
情侣出游
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My electric to my. Room412 was terrible went out 5 times. Kept having to go to front desk or call to have them set the breaker. Also 10 dollars a day for a guest at the hotel who paid 850 dollars for a room 4nights plus just got me so mad
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酒店回复: Dear Guest, I sincerely apologize for the issues you encountered during your stay. It's clear we fell short in delivering the quality experience you deserved. We are addressing these concerns with our team to ensure they are not repeated. Thank you for your feedback, and we hope to have another opportunity to meet your expectations in the future. Sincerely, Leigh Anne Staden, GM
我和丈夫对这家酒店非常失望。
1. 我每天都要求他们打扫房间，但他们说不会或不能做到。
2. 我不得不每天打电话要毛巾。
3. 淋浴间虽然玻璃墙看起来很漂亮，但不太实用。每次我们淋浴时，溅出来的水都得用拖把擦干净。而且水至少要放10分钟才能变热。
4. 星期三晚上，我们正在看电视，突然停电了。我们坐在黑暗中。我用房间电话打电话给前台，没人接。我不得不用手机打电话给酒店才得到回复。维修人员来到房间时，我唯一能得到的解释是，我的手机插在电视旁边的插座上充电。如果不能用这个插座，那它为什么在那里？房间里的电线显然没有接好。
5. 我被收取了40美元的停车费。我之前从未被告知过这笔费用。
酒店工作人员都很友好，但我不会向任何人推荐这家酒店。
酒店餐厅和酒吧的营业时间非常有限。早上9点半之后连咖啡都喝不到。
总的来说，服务和接待服务非常不周到。房间每隔一天打扫一次，如果需要干净的毛巾，必须向前台提出要求，他们*可能*会有。
房间温度控制很差，而且总是潮湿。
浴室的热水经常出问题。
在希尔顿黑德岛参加了圣帕特里克节游行。可惜的是，游行因为天气不好取消了，不过这里位置绝佳，去哪儿都近在咫尺，海滩、购物中心、餐厅，街对面就是公园。步行方便，环境安静，而且很喜欢屋顶酒吧，虽然价格不菲。
Erica 按照我们的要求帮我们找到了一间离电梯远的漂亮房间。我们觉得酒店很棒！床很舒服。我们不太喜欢不包含早餐，不过我们在不远处找到了一家我们喜欢的餐厅。总的来说，酒店和员工都很棒！
酒店位于市中心，我们把车停好后步行前往各处。房间干净整洁，工作人员彬彬有礼，乐于助人。我们也很喜欢屋顶酒吧。我们没有使用泳池，酒吧区空间很大。我们玩得很开心。
酒店不错，但大堂可以放个咖啡机。我不喜欢星巴克，也不喜欢它的价格。
服务差
Our stay at Courtyard Marriott Hilton Head was pleasant. The rooms were ok but out dated but clean need to update coffee makers terrible and cheap. I looked at the reviews before I booked and they were very mixed ! We picked this hotel for the location and got a great deal . I would not pay summer prices I would be very disappointed!!!
We liked that it was within walking distance of restuarants. Didn't like the check-in process. I am a Marriott Bonvoy member which allows me to check in early. Tried to check in at 3 but was told I couldn't and had to wait until 4. Between 3:15 and 3:45, 3 other guests came in and were allowed to check in
My electric to my. Room412 was terrible went out 5 times. Kept having to go to front desk or call to have them set the breaker. Also 10 dollars a day for a guest at the hotel who paid 850 dollars for a room 4nights plus just got me so mad