Staff unfriendly during check in. Staff eating breakfast in the public area. Bathroom in our rooms needs attention; faucets loose, toilet loose, soap dispenser loose. Food served cold in the rooftop bar.
1. It’s a Marriott
2. It’s in Hilton Head Island, SC
The hotel appears as if it was sold off to a competitor and its employees were not trained the Marriott way. Highly disappointed.
展开
酒店回复: Thank you for your loyalty to Marriott Hotels and for sharing your review. We take a great deal of pride in being a Courtyard and offering the consistently great experience that has earned the trust of millions of travelers per year. I apologize that your stay fell short of your expectations and hope we have the chance to redeem ourselves to you on a future visit.
2.0分
其他
展开
Upon checking in, there was no staff available. The bartender had to track the receptionist/manager down. It appeared she was hiding in the back. We had the same experience checking out. The maintenance man had to locate front desk staff. There were questionable charges on our bill and she was less than helpful and rude.
展开
酒店回复: We deeply regret the level of service you experienced. Our goal is always to provide exceptional service, and it’s clear we missed the mark. We appreciate your feedback as it helps us to improve. We hope to have the opportunity to regain your trust and deliver the high-quality service you deserve from us the next time you are in the area.
3.0分
情侣出游
展开
the room had a bacony whick was diry and mold ridden and no door to get out on it.
Parking charge of $10 a night. Charged for a bottle of water and coffee this am.
Too many other places to stay that give you morning coffee and breakfast.
Will not stay again.
展开
酒店回复: I sincerely apologize that our service and accommodations did not meet your expectations. Your experience is very important to us, and I am genuinely saddened to learn that we fell short. We truly value your feedback, as it helps us improve and enhance the experience for future guests. Thank you for sharing your thoughts with us. We appreciate your input and hope to have the opportunity to host you again for a flawless stay I am confident we can provide.
我和丈夫对这家酒店非常失望。
1. 我每天都要求他们打扫房间，但他们说不会或不能做到。
2. 我不得不每天打电话要毛巾。
3. 淋浴间虽然玻璃墙看起来很漂亮，但不太实用。每次我们淋浴时，溅出来的水都得用拖把擦干净。而且水至少要放10分钟才能变热。
4. 星期三晚上，我们正在看电视，突然停电了。我们坐在黑暗中。我用房间电话打电话给前台，没人接。我不得不用手机打电话给酒店才得到回复。维修人员来到房间时，我唯一能得到的解释是，我的手机插在电视旁边的插座上充电。如果不能用这个插座，那它为什么在那里？房间里的电线显然没有接好。
5. 我被收取了40美元的停车费。我之前从未被告知过这笔费用。
酒店工作人员都很友好，但我不会向任何人推荐这家酒店。
酒店餐厅和酒吧的营业时间非常有限。早上9点半之后连咖啡都喝不到。
总的来说，服务和接待服务非常不周到。房间每隔一天打扫一次，如果需要干净的毛巾，必须向前台提出要求，他们*可能*会有。
房间温度控制很差，而且总是潮湿。
浴室的热水经常出问题。
在希尔顿黑德岛参加了圣帕特里克节游行。可惜的是，游行因为天气不好取消了，不过这里位置绝佳，去哪儿都近在咫尺，海滩、购物中心、餐厅，街对面就是公园。步行方便，环境安静，而且很喜欢屋顶酒吧，虽然价格不菲。
Erica 按照我们的要求帮我们找到了一间离电梯远的漂亮房间。我们觉得酒店很棒！床很舒服。我们不太喜欢不包含早餐，不过我们在不远处找到了一家我们喜欢的餐厅。总的来说，酒店和员工都很棒！
酒店位于市中心，我们把车停好后步行前往各处。房间干净整洁，工作人员彬彬有礼，乐于助人。我们也很喜欢屋顶酒吧。我们没有使用泳池，酒吧区空间很大。我们玩得很开心。
酒店不错，但大堂可以放个咖啡机。我不喜欢星巴克，也不喜欢它的价格。
服务差
Staff unfriendly during check in. Staff eating breakfast in the public area. Bathroom in our rooms needs attention; faucets loose, toilet loose, soap dispenser loose. Food served cold in the rooftop bar.
1. It’s a Marriott
2. It’s in Hilton Head Island, SC
The hotel appears as if it was sold off to a competitor and its employees were not trained the Marriott way. Highly disappointed.
Upon checking in, there was no staff available. The bartender had to track the receptionist/manager down. It appeared she was hiding in the back. We had the same experience checking out. The maintenance man had to locate front desk staff. There were questionable charges on our bill and she was less than helpful and rude.
the room had a bacony whick was diry and mold ridden and no door to get out on it.
Parking charge of $10 a night. Charged for a bottle of water and coffee this am.
Too many other places to stay that give you morning coffee and breakfast.
Will not stay again.