酒店回复: Thank you for your feedback Mr.Shah.We are sorry to hear that your stay did not meet your expectations, We would like to address a few points directly. Our restaurant and accommodation are clearly described across all booking platforms, and many of our guests appreciate the unique combination of dining and lodging that we offer. We're transparent about our setup and believe it offers good value for the location and facilities provided.Our breakfast is freshly prepared each morning, and while we understand personal tastes vary, many guests compliment both the quality and service. That said, your comments have been noted and will be reviewed with the kitchen team.Regarding room cleanliness, we take this seriously and will investigate the specific issue raised. However, We always takes guest feedback during the stay as well to make the guest stay memorable and comfortable.As for pricing and discounts, our restaurant operates independently of the room rate, and we do not currently offer resident discounts—but we will take your comments into consideration as we evaluate future guest offerings.We understand we may not be the right fit for everyone, but we stand by the quality of service we provide to the majority of our satisfied guests.Kind regards,Reservation Team

酒店回复: Thank you so much for your wonderful feedback Ms. Kim!We are thrilled to hear that everything met your expectations and that you found the staff helpful and polite. It’s especially lovely to know you enjoyed the food in our Indian restaurant — we’ll be sure to pass your compliments on to the team.We truly appreciate your recommendation and look forward to welcoming you back in the future!Kind regards,Reservation Team

酒店回复: Thank you for taking the time to share your feedback Mr. James.We’re genuinely sorry that your experience did not meet your expectations. On the evening of your stay, we did host a private function in the restaurant, which was scheduled to finish by 11pm. We do our best to manage noise levels, but we understand that it may have caused disruption, and we apologise for any inconvenience.Regarding the room, while we aim to offer clean, simple, and affordable accommodation, we understand this may not suit everyone’s preferences. Your comments on the air conditioning, WiFi, and room layout have been noted, and we are reviewing these areas as part of our ongoing maintenance and improvement plans.We are a hotel which has a Indian restaurant with overnight accommodation just like other hotels have restaurants with different cuisines, and we strive to be clear about this in all of our listings. That said, we regret that your stay was not a positive one and will take your feedback seriously to improve the guest experience where possible.Kind regards,Reservation Team

酒店回复: Thank you so much for your wonderful feedback Mr. David!We are thrilled to hear that you enjoyed your stay with us and even more delighted that you found our food to be the best authentic Indian cuisine you’ve had outside of India—that truly means a lot to our chefs and kitchen team.Providing both comfortable accommodation and a memorable dining experience is what we strive for, so your kind words are very encouraging.We hope to have the pleasure of welcoming you back again soon!Kind regards,Reservation Team