酒店回复: Dear Melissa,Thank you for sharing your experience. We regret to learn about the issues you encountered, and we understand how these aspects significantly impacted your comfort and overall satisfaction. Your feedback is crucial as we continue improving our facilities and service, and we will alert our maintenance team to have them look at the issues you pointed out. We hope you will consider staying with us again, giving us a chance to ensure an overall improved visit.General ManagerAustin Richied
5.0分
其他
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Clean, comfortable room. The softest sheets and blankets I’ve ever had in a hotel. The staff was over the top wonderful. The bartender, female that worked evening shift on Nov 1st was beyond wonderful!!!! This lady made me feel like the most wonderful mom in the planet. She deserves recognition.
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酒店回复: Thank you for sharing such a heartwarming account of your stay. It is wonderful to know your room felt so clean and comfortable and that the bedding offered such a cozy, elevated feel. Hearing that our team provided exceptional hospitality is truly special, and your kind recognition of the bartender is deeply appreciated. Her genuine warmth sounds like it made your visit unforgettable, and your praise will be shared so she receives the recognition she deserves. We hope to welcome you again for another stay filled with comfort, kindness, and moments that make you feel celebrated.General ManagerAustin Richied
5.0分
家庭亲子
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New hotel with clean, well-appointed rooms and nice amenities. Shuttle to the airport was helpful, although it is a walkable distance as well. When we arrived, several people were having a drink at the bar while football was on the television. The little convenience store at the entrance was helpful for snacks as well. Would definitely stay here again.
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酒店回复: Thank you for the great feedback. We're glad you enjoyed our well-appointed rooms, convenient shuttle, and welcoming atmosphere. It’s also wonderful that our bar and market added to your experience. We look forward to welcoming you back to Courtyard Pasco Tri-Cities Airport.General Manager Austin Richied
5.0分
家庭亲子
The outdoor patio was relaxing. The indoor pool was very clean, just a little cooler than I prefer. The beds were very comfortable.
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酒店回复: Thank you for leaving us a perfect rating. We are glad our patio, pool, upkeep, and accommodations made for a great stay. It was a pleasure to have you as a guest, and we look forward to welcoming you back. General Manager Austin Richied
3.0分
家庭亲子
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The breakfast was so over priced! Two thin slices of wonder bread for the French toast, with a single strawberry diced small for $14.99! They make you pay for parking but don’t tell you until after it charges your card. The hold on the card last weeks not days. It was clean but the staff want friendly and they are dishonest.
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay. I am truly sorry that your breakfast and parking experiences did not meet your expectations. I understand how disappointing this must have felt, especially when traveling.As we discussed by email prior to your review, I refunded the parking charge of $6.53 immediately after learning about the miscommunication at check-in. Regarding the authorization hold, I want to assure you that the hold was released upon checkout, though some banks may take 3–5 business days to reflect the change depending on their processing time.Your comments about our Bistro have been shared with our Food & Beverage team so we can review both presentation and value to ensure a better guest experience moving forward. I appreciate your kind note about the cleanliness of the property, and I sincerely regret that our service fell short of the warm and friendly impression we strive to provide every guest.We truly value your feedback, as it allows us to improve, and I hope you’ll consider giving us another opportunity to provide the seamless and welcoming stay you expected.
5.0分
其他
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Great linens, quiet room, modern bathroom, Courtyard by Marriott is really stepping up their game. Super comfortable, walk to the airport if you want or shuttle on the half hour. Couldn't ask for a nicer stay
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酒店回复: Thank you for your kind comments! We're pleased you enjoyed your stay, with our comfortable rooms and convenient location being highlights. We look forward to welcoming you back to Courtyard Pasco Tri-Cities Airport.General Manager Austin Richied
5.0分
情侣出游
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Liked everything about this property. Excellent quality, extremely clean, friendly and professional staff. Lobby was bright, open and had many options for relaxing alone or with friends or business associates.
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酒店回复: Thank you for the fantastic review. It’s wonderful to hear you enjoyed every aspect of your stay, from the welcoming atmosphere to our impeccable surroundings. We’re especially glad the lobby offered a space that felt just right for both relaxing and connecting. It was a pleasure having you here, and we look forward to welcoming you back!General ManagerAustin Richied
我们房间没有热水。前台说他们也解决不了，管理层下午三点上班，会联系我们给出解决方案。但他们根本就没联系过我们。
酒店很干净，非常适合第二天需要转机的旅客。离机场不到1公里，赶早班机再合适不过了。
给它3星的原因是因为，在他们收取的总金额中，他们增加了额外的停车费，里面有一个自助餐厅，但是你点的所有东西都是额外的，而且他们的价格中没有包含早餐。 ，你应该点单并付款，好吧，它看起来豪华又干净，但没什么特别的，而且游泳池在 10:00 关闭，我一点也不喜欢它，他们应该把它写在价格中，这样人们知道，他们必须额外付费，早餐是单独支付的，不包含在内，我们通常每年去这个地方 2 或 3 次，而且我们有更好的价格，免费早餐，游泳池开放到午夜和免费停车，它这是他们第一次向我们这样收费，我们显然不会再住在这里了。
没有热水！
Clean, comfortable room. The softest sheets and blankets I’ve ever had in a hotel. The staff was over the top wonderful. The bartender, female that worked evening shift on Nov 1st was beyond wonderful!!!! This lady made me feel like the most wonderful mom in the planet. She deserves recognition.
New hotel with clean, well-appointed rooms and nice amenities. Shuttle to the airport was helpful, although it is a walkable distance as well. When we arrived, several people were having a drink at the bar while football was on the television. The little convenience store at the entrance was helpful for snacks as well. Would definitely stay here again.
The outdoor patio was relaxing. The indoor pool was very clean, just a little cooler than I prefer. The beds were very comfortable.
The breakfast was so over priced! Two thin slices of wonder bread for the French toast, with a single strawberry diced small for $14.99! They make you pay for parking but don’t tell you until after it charges your card. The hold on the card last weeks not days. It was clean but the staff want friendly and they are dishonest.
Great linens, quiet room, modern bathroom, Courtyard by Marriott is really stepping up their game. Super comfortable, walk to the airport if you want or shuttle on the half hour. Couldn't ask for a nicer stay
Liked everything about this property. Excellent quality, extremely clean, friendly and professional staff. Lobby was bright, open and had many options for relaxing alone or with friends or business associates.