酒店回复: Thank you very much for your kind review. We are glad that you enjoyed the private beach, peaceful surroundings, and the variety of our breakfast selection. We also appreciate your reminder about our cheeky monkey visitors who like to drop by looking for food.We look forward to welcoming you back to Tioman Island for another wonderful stay.Best Regards,
酒店回复: Thank you for sharing such a detailed review. We’re glad you found the room clean and comfortable, enjoyed the nostalgic charm of the resort, and appreciated the assistance from our team at check-in. It’s also wonderful to hear you had fun with the island trips and clear waters.At the same time, we’ve noted your concerns on the aging facilities, air conditioning, ants, limited power sockets, and especially the slow refund of your deposit. We sincerely regret the inconvenience caused and will review these matters with our management team to improve both facilities and processes.Best Regards,
酒店回复: Thank you for taking the time to share such detailed feedback.We appreciate your positive remarks about the natural setting, wildlife, friendly staff, and the value of our snorkeling and island tour activities. It’s great to hear you also enjoyed the Thai and Indian cuisine available at the resort.At the same time, we sincerely acknowledge your concerns — especially regarding the outdated facilities, limited dinner buffet offerings, early pool closure, and pest issue. Your comments have been shared with the relevant teams, and we’re taking steps to improve both the condition of our rooms and the overall guest experience. Renovation work is currently in progress in selected room categories.Thank you again for your honest feedback. We hope to welcome you back with improvements in place.Best Regards,
酒店回复: Thank you for sharing your experience. We’re sorry to hear that your second stay did not meet expectations, especially regarding housekeeping service and amenities. Your comments on towel and toiletry replacement, as well as missing items, have been shared with our team for immediate review and improvement. We regret the disappointment caused and appreciate your feedback as it helps us to serve our guests better.Best Regards,
酒店回复: Thank you for sharing your experience with us.We’re truly sorry to hear that your stay did not meet your expectations, especially in terms of the value, transportation, and overall convenience. We understand how frustrating the travel arrangements to the island can be, and we’re reviewing how we can better support guests in this area.Tioman is indeed more suited for diving and nature lovers, and we appreciate your honest comment that it may not be ideal for every type of traveler, especially for those with children. That said, we are working to improve both comfort and accessibility for families.Thank you again for your feedback, and we wish you all the best in your future travels.Best Regards,
酒店回复: Thank you for your kind review. We’re delighted you enjoyed the newly refreshed rooms and found them more comfortable. It’s wonderful to know Rachel’s attentive care, including her quick responses in WeiXin , made your stay even smoother. We look forward to welcoming you back every year for your holidays.Best Regards,
酒店回复: Thank you for your lovely review. We’re delighted you and your child enjoyed the peaceful atmosphere, the breakfast, and the warm hospitality of our staff. We look forward to welcoming you back so you can also experience the golf course next time.Best Regards,
酒店回复: Thank you for returning to stay with us again!We’re glad you enjoyed the room design, beautiful beach, and the peaceful atmosphere. It’s also wonderful to hear our team’s service left a positive impression once more.We truly appreciate your continued support and look forward to welcoming you back for your third visit soon.Best Regards,
酒店拥有私人沙滩🏖️，环境优美. 安静. 早餐品种丰富，口味特色. 酒店服务员热情周到. 猴王会到房里找食物. 要注意⚠️。
海滩确实非常棒，很漂亮，但除此之外，我们对这家四星级度假村的期望远不止于此。
抵达当天，我们本想先在餐厅吃点东西，但工作人员似乎不太热情，给我们安排了一张桌子，桌布还是脏的。
经过一番催促，我们才点上餐。五种啤酒里有四种都卖完了，只剩下健力士。
饭菜也很普通。
晚上我们点了单点菜，有泰式和印度菜可供选择。
菜品的质量和味道都还不错，而且价格和马来西亚其他地方一样，非常便宜。
早餐是自助餐形式，大部分是东亚/亚洲风味，但也还可以。
度假村的沙滩上只有大约12张躺椅，而泳池区设施比较陈旧，也没那么漂亮，我们住的三天里，有两天下午才提供浴巾。
沙滩酒吧本应每天下午5点开放，但我们住了三天，它一天也没准时开门。最晚一次是晚上7点半。
有一天，酒吧里只有啤酒，没有鸡尾酒，工作人员也不太专业。
音乐也是我们要求了才开的。
房间的设施确实很旧了。
毛巾更换也不太顺利，用过的毛巾被收走，但没有补充新的，导致有时没有毛巾可用。
只有到前台提出要求才能拿到毛巾。
我的房间厕所堵了两次，不过问题都很快解决了。
除了美丽的海滩，这个度假村整体不太推荐。
房间虽然很老，但好在住起来干净舒适，有小时候在外婆奶奶家的感觉，很喜欢这种南洋风。但设备真的太老了，虽然吹风扇就可以凉快下来，但我怕热，而空调有点不大好，太热的话就不大行了。不知道是不是房间都是木头造的，蚂蚁很多，虽然不咬人，但对于一些人来说可能是个很避雷的点。第二个避雷的是酒店插座很少，建议每个人务必带一个大排插来。酒店里的服务人员很好，我们去的时候前台也有华人员工协助我们入住。最不满意的是酒店的退押金速度，我们8月19日退房的，现在已经9月9日了，押金还没退回来，4间房一共400马币，780人民币呢！！！建议交押金用现金，不然遇到退押金慢吞吞的情况有的好受的。而且发邮件去催酒店酒店也不回复的，如果撇去押金的话我承认这个酒店就是住的很爽，出海也只要人均150马币左右，海水也很清澈，玩得很开心，希望酒店能积极改善一下吧
先说缺点 1 酒店设施陈旧 属于九十年代先进 2 自助晚餐不要轻易尝试 没软饮也没有啤酒 价格 RM 80. 3 泳池 开放时间 17点关闭 搞笑！！4 房间 有蟑螂。 优点 1 商业化不浓 2 小动物较多 鸟 猴子 蜥蜴 猫 都会光顾 4 店员态度不错 5 店内浮潜 跳岛 环岛游 价格都可以接受 6 泰国菜 印度菜 可以尝试。 其他 建议去东海岸看看 风景 海浪 颜色都不一样
另外建议有点英文基础会更方便。
第二次定了，上次觉得只是去码头不让使用接驳车以外，其他都还好。不过这次可能是因为旅游旺季，服务方面就一言难尽了。首先零食没了，我上次住的时候是有的。 并且这次连续住三天，中间没有换毛巾和浴巾，牙刷牙膏也不换，到了第三天牙膏都用完了，实在没办法去要的才给。 一次性拖鞋穿变形了，也没给换，不要就不给。刮胡刀也是要了才给，不要不给。没有梳子，要了就说没有。下次不会再来了，反正你们也是做一次性生意的。
没有住过这么差的酒店，1000多一晚的招待所级别。而且上岛定船票各种折腾，别被小红书忽悠了。但是客观的讲，海还是很好的。有潜水证的喜欢潜水的可以过来刁曼岛，但是亲子劝退！不是一般的折腾，又废时间、又废人。还废钱💰。慎重选择
2年前住过。现在房间空调，装修都重新翻新了一下，更加舒适了，以后每年都会去度假，R小姐会中文，加了微信后有问题都会很快的回复，非常感谢😊
在成功酒店住得非常完美！服务一流！我们很喜欢我们的房间。虽然位置离村子有点远，但对我们来说没问题。从我们住的花园木屋走到海滩只需1分钟。房间设施齐全，布置得很好。有冷热水，卫生间也很好用。✌️✨⭐️
员工们都很友善。
免费早餐选择很多样。
晚餐可以选择自助餐或单点，价格不算贵也不算便宜。
总体评价：4.5/5 💗💗
非常宁静的度假村，我和孩子很喜欢。后面有很大很大的高尔夫球场，下次要感受一下。早餐我们很喜欢，酒店的员工都很热情。
房间设计还可以，海边很美，这里商业化感觉还行，不会太多人。很多欧洲和俄罗斯游客。这已经是我第二次来住这个酒店了，服务态度是真的不错。