酒店回复: Thank you for your review and for bringing this to our attention. We sincerely apologize for the negative experience you encountered with the service in the restaurant. This is not the level of service we strive to provide. We will address this issue with our team to ensure that all staff maintain the highest standards of politeness and courtesy. We hope you will give us another chance in the future.
4.0分
其他
原文
翻译提供方：Google
住宿条件很好，但是房间里没有留拖鞋，垃圾桶也没有清空。
5.0分
其他
原文
翻译提供方：Google
环境很好，推荐
5.0分
其他
展开
Peaceful retreat
It was a great experience to stay here for a week. Very relaxing and peaceful. Great breakfast and lots of great food on the menu for lunch and dinner as well.
1.0分
情侣出游
展开
The rooms, which they proudly call “luxury hotel” are actually rickety wooden shacks with thin walls, through which you can hear every movement from the neighbors. There is practically no insulation. The furniture looks cheap and unstable, while the beds are uncomfortable and creaky. Honestly, even a basic camping tent would provide better comfort. Another major issue is the lack of any entertainment or interesting activities. The place is isolated, but without any charm or opportunities for an enjoyable stay. Other than staring at trees (which you can do for free without paying a fortune for a so-called “luxury retreat”), there is really nothing to do.
展开
酒店回复: Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience did not meet your expectations. While many of our guests value the peace and natural setting of Utopia Forest, we understand that the concept of a forest retreat is not for everyone. Our accommodations are designed to reflect the charm of nature, combining simplicity with comfort, though we acknowledge that preferences can vary. We continuously strive to improve, and your comments regarding sound insulation have been noted for future development, although this is actually the first time we've received a concern specifically about noise levels in this way, but we still take your comment seriously and will keep it in mind as we continue improving.. Regarding activities, during the high season we do offer more on-site experiences, and we’re always happy to assist with nearby attractions and excursions. Thank you again for your visit — we hope you find a place that better matches your travel style on your next adventure.
5.0分
商务出差
展开
The environment is very good, people is nice with smile always. In the room, is forest style, many are wooden.The room is clean. And around is peaceful that you can have a good sleep and rest. With friends ir family, you can choose here!
展开
酒店回复: Thank you so much for sharing your wonderful experience at Utopia Forest! We're thrilled to hear that you enjoyed the pleasant environment, the friendly staff, and the cozy forest-style rooms. It's fantastic to know that the cleanliness and peaceful surroundings added to your overall comfort, providing a great place for a relaxing sleep and rest. We appreciate your recommendation and look forward to welcoming you, your friends, or family back for another delightful stay!
5.0分
朋友出游
展开
Amazing place! Great rooms, very comfortable, relaxing atmosphere and peaceful location! We had a wedding celebration and we had a spectacular time. The staff was beyond amazing and accommodating! I cannot commend them enough! Perfect in every way! Will come again!
展开
酒店回复: Thank you for your review! We are happy to know you enjoyed your stay with us and had a special event at our venue. We look forward to welcoming you again!
5.0分
商务出差
展开
A unique place in Bulgaria. It is remote, but still close to the city, surrounded by forest and 5 min walk from the sea. The architecture is great as they combined the nature and the modern. Staff was polite, room was clean and cozy, food was great. I liked everything. For sure coming back for longer period.
5.0分
朋友出游
展开
Our weekend in the hotel was amazing! The services that hotel provides are awesome - we rode bicycles down to the beach, played some table tennis and PlayStation in the game room. The relax zone was absolutely wonderful! Our room was clean and comfortable. The whole hotel is newly renovated in great urban style. Really liked that. The staff was very friendly and helpful. The food in the restaurant was so good! Would definitely come again!
4.0分
情侣出游
展开
We love this hotel. The second visit in two years was mostly as enjoyable as the first. Friendly and attentive staff with smiles on their faces. Good food. Comfy room. But two quibbles. If you want cold white wine you have to pay up for the more expensive listings. This is silly. And the breakfast service on a Monday morning doesn't happen. That said, we will go back again.
环境不错，房间舒适，但餐厅的服务，尤其是晚上一个人的服务，很糟糕，甚至很咄咄逼人。在学校学习礼貌和礼貌的基本知识至关重要
住宿条件很好，但是房间里没有留拖鞋，垃圾桶也没有清空。
环境很好，推荐
Peaceful retreat
It was a great experience to stay here for a week. Very relaxing and peaceful. Great breakfast and lots of great food on the menu for lunch and dinner as well.
The rooms, which they proudly call “luxury hotel” are actually rickety wooden shacks with thin walls, through which you can hear every movement from the neighbors. There is practically no insulation. The furniture looks cheap and unstable, while the beds are uncomfortable and creaky. Honestly, even a basic camping tent would provide better comfort. Another major issue is the lack of any entertainment or interesting activities. The place is isolated, but without any charm or opportunities for an enjoyable stay. Other than staring at trees (which you can do for free without paying a fortune for a so-called “luxury retreat”), there is really nothing to do.
The environment is very good, people is nice with smile always. In the room, is forest style, many are wooden.The room is clean. And around is peaceful that you can have a good sleep and rest. With friends ir family, you can choose here!
Amazing place! Great rooms, very comfortable, relaxing atmosphere and peaceful location! We had a wedding celebration and we had a spectacular time. The staff was beyond amazing and accommodating! I cannot commend them enough! Perfect in every way! Will come again!
A unique place in Bulgaria. It is remote, but still close to the city, surrounded by forest and 5 min walk from the sea. The architecture is great as they combined the nature and the modern. Staff was polite, room was clean and cozy, food was great. I liked everything. For sure coming back for longer period.
Our weekend in the hotel was amazing! The services that hotel provides are awesome - we rode bicycles down to the beach, played some table tennis and PlayStation in the game room. The relax zone was absolutely wonderful! Our room was clean and comfortable. The whole hotel is newly renovated in great urban style. Really liked that. The staff was very friendly and helpful. The food in the restaurant was so good! Would definitely come again!
We love this hotel. The second visit in two years was mostly as enjoyable as the first. Friendly and attentive staff with smiles on their faces. Good food. Comfy room. But two quibbles. If you want cold white wine you have to pay up for the more expensive listings. This is silly. And the breakfast service on a Monday morning doesn't happen. That said, we will go back again.