酒店回复: Dear kevin5806,Thank you so much for sharing such a thoughtful review.We are delighted to hear that you had a very good impression of your stay. Cleanliness and hygiene are always our top priorities, so it’s wonderful to know that this made you feel comfortable. We’re also glad our front desk team provided excellent service and left you with a positive impression.The backyard and small bridge leading into the sea are indeed special features of our property, and we’re thrilled that you enjoyed the pavilion, the refreshing sea breeze, and the beautiful ocean view. Your words capture exactly the serene experience we hope every guest can enjoy.We truly appreciate your kind feedback and look forward to welcoming you back for another pleasant and memorable stay by the sea.Sincerely,Thanakan Rangnoi (Gig)Front Office Manager

酒店回复: Dear baby.baby,Thank you very much for sharing your impressions of your stay. We are delighted to hear that you enjoyed the pool view and had the chance to experience a perfect sunset—it’s wonderful to know that this created a memorable moment for you. We’re also glad you found the breakfast good and appreciated the nearby fish stalls for their affordable and delicious dinners.At the same time, we sincerely regret that the soundproofing and cleanliness did not fully meet your expectations. Your feedback is very valuable, and we will review these areas with our team to ensure improvements are made so that future stays feel more comfortable and polished.Your comments help us celebrate the highlights while identifying where we can do better. Thank you again for taking the time to share your experience, and we look forward to welcoming you back for another stay filled with relaxation and great views.Sincerely,Thanakan Rangnoi (Gig)Front Office Manager

酒店回复: Dear Jiaowoxiaogaolaoshi,Thank you very much for sharing your experience with us. We are delighted to hear that you enjoyed the hotel’s environment and appreciated the peaceful charm of Sriracha. It’s wonderful to know that the location, with its quiet atmosphere, reasonable prices, and authentic Japanese restaurants, added to the enjoyment of your trip.We’re also glad that you found the hotel itself very nice and appreciated its proximity to the beach. Your kind words are a great encouragement to our team, and we will continue striving to provide both comfort and convenience for all our guests.We look forward to welcoming you back again soon, whether for business or leisure, so you can enjoy more of what Sriracha and our hotel have to offer.Sincerely,Thanakan Rangnoi (Gig)Front Office Manager

酒店回复: Dear Fengxiaoliu,Thank you very much for your kind and thoughtful review. We are truly delighted to know that you enjoyed your stay with us.It is wonderful to hear that you found your room very clean, enjoyed our breakfast selection, and appreciated the warm and polite service from our front desk team. We are also pleased to know that you had a great dining experience at our restaurant and enjoyed your lunch with us.Your kind words mean a lot to our team and motivate us to continue delivering excellent service. We truly appreciate your support and are very much looking forward to welcoming you back again on your next visit.Warm regards,Sirinthip “Pooh” InpakdeeAssistant Front Office Manager

酒店回复: 尊敬的鲍勃先生： 非常感谢您详细而令人印象深刻的点评。我们很高兴您在我们宽敞、简约而精美的客房以及令人放松的日落美景中度过了愉快的时光。 我们很高兴您喜欢尊贵酒廊的特色服务，包括下午茶和晚间鸡尾酒。我们的团队精心挑选了这些服务，确保您的每一刻都充满喜悦。 我们的设施，包括海滨泳池、健身中心、水疗中心、桑拿浴室、餐厅和屋顶酒吧，都经过精心设计，以满足每位客人的生活方式。我们也很高兴您发现酒店位置便利，方便出行和观光。 您的赞美对我们整个团队来说是一种极大的鼓励，我们期待着很快再次欢迎您。 此致， Thanakan Rangnoi (Gig) 前台经理

酒店回复: Dear Steven M.J. Wang,Thank you so much for your wonderful review!We're thrilled to hear that you enjoyed the seaside location and the pleasant atmosphere. It’s great to know that the breakfast selection met your expectations and that the internet signal was strong throughout your stay. Your kind words about our attentive service mean a lot to us, as we strive to make every guest feel welcome and understood.We're also grateful for your appreciation of the cleanliness and tidiness of the rooms, and that you found the pricing reasonable. Your recommendation is truly valued, and we look forward to welcoming you back for another relaxing and enjoyable stay by the sea.Sincerely,Thanakan Rangnoi (Gig)Front Office Manager

酒店回复: Dear Jingjingjingzizhu,Thank you for sharing your experience with us, and We are deeply sorry to learn of the frustration and disappointment you experienced during your recent stay.We fully acknowledge your concerns and regret that the policy was not clearly communicated to you at the time of booking or check-in. Your feedback is of high value to us, and we thank you for taking the time to share it so openly.To clarify, our hotel operates as a non‑smoking property in accordance with both brand standards and local regulations. By law, smoking is not permitted within the premises, including guest rooms and balconies. The only designated smoking area is located on the ground floor, where ashtrays are provided. This policy is intended to ensure the comfort, health, and safety of all guests.We understand how upsetting it must have been to receive conflicting information and to feel pressured while abroad. We will review this incident carefully with our team to ensure that policies are communicated with clarity, consistency, and professionalism, so that no guest feels misled or treated unfairly in the future.Once again, we extend our heartfelt apologies and gratitude for your valuable feedback. Your comments will help us improve our service standards, and we hope you will allow us the opportunity to restore your trust with a more positive experience in the future.Sincerely,Thanakan Rangnoi (Gig)Front Office Manager

酒店回复: Dear Xionglovefang,Thank you very much for taking the time to share such a detailed review of your stay. We truly appreciate your honesty and the effort you put into describing your experience, as it helps us understand both the positives and the areas where we need to improve.We are glad that you chose our hotel for your trip and appreciated the unique location and facilities. At the same time, we sincerely apologize for the disappointment you faced with the speedboat booking and the room lighting. We understand how frustrating it must have been to extend your stay and still not be able to use the service you had planned for, and how uncomfortable the lighting situation made your room feel. On a positive note, we are glad that Ctrip customer service was able to assist you promptly, and we will also work closely with our partners to ensure smoother coordination for future guests.Thank you again for sharing your experience so thoughtfully. We hope you will consider giving us another opportunity to welcome you back, with improvements that reflect your feedback and deliver the comfortable, enjoyable stay you deserve.Sincerely,Thanakan Rangnoi (Gig)Front Office Manager

酒店回复: Dear Sir & Madam,Warm greetings from Novotel Marina Sriracha & Koh Si Chang.Thank you very much for sharing your feedback with us. We are pleased to hear that you found the room comfortable and that your overall stay was enjoyable.However, we sincerely apologize for the disappointment regarding the sea-view room not meeting your expectations. Your feedback is very important to us, and we will review this with our team to ensure better clarity and consistency in the future.We truly appreciate you’re understanding and hope to have the opportunity to welcome you back again, so we may provide you with an even better experience on your next stay.Warm regards,Sirinthip "Pooh" Inpakdee Assistant Front Office Manager

酒店回复: 尊敬的 Khun Chayanit， 非常感谢您抽出时间分享您的反馈。 我们很高兴听到您喜欢我们干净整洁的现代化设施，以及设备齐全的泳池和健身房。我们的位置非常适合探索小镇，我们很高兴它为您的住宿增添了便利。 我们也注意到了您对服务和早餐体验的评价。您的反馈非常重要，它将帮助我们改进这些方面，确保为所有客人提供更热情、更顺畅的体验。 我们希望很快能再次欢迎您！ 此致， Sirinthip "Pooh" Inpakdee 前台助理经理