酒店回复: Dear Guest, Thank you for choosing Alua Calas de Mallorca Resort for your recent holiday, and for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay, and we sincerely appreciate your kind words about our services and staff. At our hotel, we truly value all guest feedback, as it helps us continuously improve the quality of our services and facilities. The insights shared by our guests are one of the most important tools we have in our pursuit of excellence. Please rest assured that we remain fully committed to enhancing the guest experience and maintaining high standards across all areas of our service. Thank you once again for your time and for your trust. We look forward to welcoming you back soon—either here at Alua Calas de Mallorca or at one of our other hotels. Warm regards, Raffaella Ricci Guest Experience Manager
酒店回复: Estimado cliente: En primer lugar, queremos agradecerle por haber elegido nuestro hotel y por tomarse el tiempo de compartir con nosotros sus comentarios y reflexiones. Valoramos profundamente sus palabras sobre nuestro establecimiento. La información que nuestros huéspedes nos proporcionan de manera tan amable es, sin duda, la mejor herramienta que tenemos para seguir mejorando nuestros servicios día a día. Con este objetivo, nuestra compañía tiene como prioridad su programa de Atención al Cliente, enfocado en mantener y elevar los estándares de calidad en todos los aspectos. Esperamos seguir contando con su confianza como cliente de nuestra cadena, y tenga la seguridad de que haremos todo lo posible por superar sus expectativas en futuras estancias. Saludos cordiales, Raffaella Ricci Jefa de Calidad
酒店回复: Dear Guest, Thank you for choosing Alua Calas de Mallorca Resort for your recent holiday, and for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay, and we sincerely appreciate your kind words about our services and staff. At our hotel, we truly value all guest feedback, as it helps us continuously improve the quality of our services and facilities. The insights shared by our guests are one of the most important tools we have in our pursuit of excellence. Please rest assured that we remain fully committed to enhancing the guest experience and maintaining high standards across all areas of our service. Thank you once again for your time and for your trust. We look forward to welcoming you back soon—either here at Alua Calas de Mallorca or at one of our other hotels. Warm regards, Raffaella Ricci Guest Experience Manager
酒店回复: Dear Guest, Thank you for choosing Alua Calas de Mallorca Resort for your recent holiday, and for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay, and we sincerely appreciate your kind words about our services and staff. At our hotel, we truly value all guest feedback, as it helps us continuously improve the quality of our services and facilities. The insights shared by our guests are one of the most important tools we have in our pursuit of excellence. Please rest assured that we remain fully committed to enhancing the guest experience and maintaining high standards across all areas of our service. Thank you once again for your time and for your trust. We look forward to welcoming you back soon—either here at Alua Calas de Mallorca or at one of our other hotels. Warm regards, Raffaella Ricci Guest Experience Manager
酒店回复: Dear Guest, Thank you for choosing Alua Calas de Mallorca Resort for your recent holiday, and for taking the time to share your experience with us. We are delighted to know that you enjoyed your stay, and we sincerely appreciate your kind words about our services and staff. At our hotel, we truly value all guest feedback, as it helps us continuously improve the quality of our services and facilities. The insights shared by our guests are one of the most important tools we have in our pursuit of excellence. Please rest assured that we remain fully committed to enhancing the guest experience and maintaining high standards across all areas of our service. Thank you once again for your time and for your trust. We look forward to welcoming you back soon—either here at Alua Calas de Mallorca or at one of our other hotels. Warm regards, Raffaella Ricci Guest Experience Manager
酒店回复: Gentile Cliente, Grazie per aver scelto l’Hotel Alua Calas de Mallorca Resort per trascorrere le sue recenti vacanze sull’isola di Maiorca. Siamo lieti di sapere che ha apprezzato il suo soggiorno presso di noi. La ringraziamo sinceramente per il tempo che ha dedicato a condividere la sua valutazione sui nostri servizi e sull’attenzione del nostro personale. I suoi gentili commenti sono stati trasmessi a tutti i reparti e alla direzione dell’hotel. Ancora una volta, la ringraziamo per la sua visita. Speriamo di avere presto il piacere di accoglierla nuovamente nel nostro hotel o in una delle strutture della nostra compagnia. Restiamo, come sempre, a sua completa disposizione. Cordiali saluti, Raffaella Ricci Guest Experience Manager
这绝对是最好的酒店!
我是深夜从日本搭飞机抵达的,幸好酒店提供24小时入住服务,前台的工作人员帮我顺利办理了手续。
这是一家全包式酒店,所以完全不用担心早餐、午餐和晚餐。特别推荐尝尝他们早餐的吉事果,蘸着巧克力酱吃简直是人间美味!
酒店周围的餐厅选择不多,所以建议大家在住宿期间都选择在酒店用餐。
入住期间,我们大部分时间都在泳池边度过,因为泳池边全天都有各种活动,一点都不会觉得无聊,反而非常棒!虽然每天的活动内容会变,但在我们住的时候,泳池上午10点开放,我们都会提前去占个靠近泳池的好位置。然后参加免费的桨板瑜伽出出汗,再直接跳进泳池,太爽了!
接着又参加了泳池健身,这也是免费的,节奏比较舒缓,非常棒。再之后是跟着音乐的激烈泳池活动,依然很棒。到这里我已经筋疲力尽了,所以傍晚的水球比赛我就在泳池边看了。这个也是免费参加的,很多人都玩得很开心!看起来非常精彩,下次我一定要参加。
因为是全包式酒店,基本上吃饭喝水都不用愁,不过海滩边的咖啡馆有卖2到4欧元一份的美味意式冰淇淋,我买了两次,品质很高,味道也超棒,强烈推荐购买!
酒店里还有日本员工,他们用日语提供了帮助,真是太感激了!附近还有一片步行15分钟就能到的漂亮海滩,能同时享受泳池和海滩,简直完美!
下次我一定会再选择入住这家酒店~♪
这家酒店位置绝佳,非常适合那些不需要直接通往海滩但又想欣赏迷人海景的客人。酒店步行即可到达海滩,前台也提供沙滩巾。所有员工都非常友好热情,乐于助人。即使当时已是深夜,我们房间的问题也在半小时内得到了解决。房间始终保持清洁,每次的清洁效果都让我们非常满意。早餐和晚餐自助餐还有一些可以改进的地方,但绝对不会有人饿肚子。总而言之,我们非常满意,一定会再次入住。
阿鲁阿卡拉斯马略卡酒店 (Alua Calas Mallorca Hotel) 真是个绝佳的住宿选择!我们对自己的选择非常满意,性价比超高。酒店周边的自然环境令人叹为观止,员工也非常热情周到,随时准备提供帮助,让我们的住宿体验尽可能舒适。这是我们能找到的最好的酒店之一!从清洁到服务,一切都是一流的。我们强烈推荐!
一次非常愉快的短暂住宿,工作人员非常友善周到,尽力让我们满意。没有意外,就像我离开前看到的一样。唯一需要批评的是电梯,你需要等很长时间,而且只有三分之二的电梯能用,偶尔只有三分之一的电梯能用……除此之外,一切都很完美……
我们在2025年9月度过了一段美好的时光。优点:娱乐团队和房间的壮丽景色让这里与众不同。每晚都有不同的娱乐活动,每家餐厅都有不同的主题。因此,提供的节目种类丰富,每个人都能满意。缺点:电梯让人不太放心。房间里有一些小瑕疵,但这并不影响我们的住宿体验(我们到达时地板不太干净,后来清理过了,踢脚线剥落,浴室里有水垢痕迹)。我们并不后悔这次住宿。9月份躺椅没有问题。然而,在7月/8月,这里肯定很乱。无论如何,救生员从上午10点开始会从空着的躺椅上取走毛巾。也感谢服务员!非常友好。如果您带着孩子,这里也为他们提供了一切。步行不到 5 分钟即可到达热闹的小广场(小商店、酒吧、巴士等) 附近有两个海滩 - 步行 5 分钟:Cala Antena - 步行 15 分钟:Cala Domingos
总的来说,一切都很顺利,除了食物。虽然菜品做得很精致,但还是有很多重复的菜。退房时,我的腕带被剪断了,导致我无法使用酒店服务。我只能在酒店大堂里等了很久,从中午12点一直等到下午4点45分(转机时间)。
我们在马略卡岛阿鲁阿卡拉斯度假村度过了一段美好的时光,可以说:总而言之,这是一次非常棒的家庭假期。我们特别想强调一下这里的食物;它对我们来说简直完美。所有食物都很新鲜,补充迅速,而且选择丰富:从蛋糕、冷热菜肴到小吃、水果、蔬菜等等,应有尽有。饮品也很棒。鸡尾酒有点甜。我们非常喜欢泳池边的娱乐活动;尤其是威尔逊,他很有个性,营造了很棒的氛围,让每个人都参与其中。然而,每天的节目都很相似,而且时间很短。晚上的节目大多只能观看。我们希望能有更多集体活动,比如成人和青少年都能参与的舞会。还有一点:遗憾的是,几乎没有针对12/13岁到17岁青少年的活动。我们的孩子有时会感到无聊,只是期待着泳池边的娱乐活动。如果能组织一些团体活动或短途旅行(比如去海滩)、沙滩游戏,让青少年们和娱乐团队一起玩得开心就好了。或者其他什么。酒店整体卫生状况非常好,只有下层泳池区的洗手间需要更频繁地清洁;那里通常不太舒服。虽然不脏,但有股难闻的尿味。总而言之,我们度过了一段美好的时光,食物美味,饮品可口,员工也非常友好,尤其是前台、大部分娱乐工作人员,以及包括厨师、救生员和其他所有工作人员在内的全体员工都非常友好。如果娱乐活动更加丰富多彩,青少年和成人都能享受到更好的项目,那么这次假期对我们来说就绝对完美了。谢谢。
酒店很棒。我喜欢的是餐厅的海景。我们在10楼订了更好的房间,带泳池,还能看到海景。那里的人很酷,也很放松。我不喜欢的是餐厅里的盘子和碗碟很脏;他们没有好好清洗。盘子总是沾满污渍,而且不干净。我还想说,电梯状况不太好,尽管它是2024年建成的。我们总是等10到15分钟才能到达顶层或底层。除此之外,一切都很完美,人们总是早上7点起床用毛巾盖住日光浴床,孩子们也很吵闹,但我不在乎,因为我不是来住酒店的,我是来参观帕尔马、去海滩和散步的。你只需要在酒店里睡觉、吃饭和喝酒。否则,我推荐大家去那里,因为那里正位于市中心,拥有众多美丽的海滩,而且帕尔马和机场也近在咫尺,不过最美的海滩——阿尔库迪亚和坎皮卡福特——也需要大约一小时的车程。去马略卡岛帕尔马需要开车,否则最好不要去。
我们抵达时并没有抱太大期望,结果却惊喜万分。每个人对这次体验都有自己的看法,但我们只想说说积极的方面。从入住到退房,一切都非常出色。友好而轻松的氛围无与伦比。一切都会解释清楚,房间很棒,干净宽敞。景色无价,住宿体验一流!食物和饮料都很棒,泳池种类丰富,成人和儿童都能享受到精彩的娱乐活动。我们没有任何抱怨,期待下次入住。
宽敞洁净的房间,可欣赏壮丽的海景。热情友好的员工乐于助人。宽敞明亮的餐厅,提供种类繁多的美食。娱乐活动精彩纷呈,准备充分,引人入胜。