Thoroughly enjoyed our stay at your hotel! Clean, comfortable, and the young lady at the front desk was so friendly and helpful! Loved our stay.
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酒店回复: Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay at Holiday Inn Express & Suites. It’s great to know you found everything clean and comfortable, and we’re especially happy to hear our front desk team made a positive impression.We truly appreciate your kind words and hope to welcome you back again soon!
3.0分
其他
The room is okay but the bathroom was dirty. The shower floor was dirty and the walls are very thin.
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酒店回复: Thank you for sharing your feedback with us. We’re very sorry to hear about the condition of your bathroom and the noise issues you experienced. This is certainly not the level of cleanliness and comfort we aim to provide at the Holiday Inn Express & Suites.Please know that your comments have been shared with our housekeeping and maintenance teams so we can address these concerns immediately. We truly appreciate you bringing this to our attention so we can make improvements.We hope you’ll consider giving us another opportunity to provide you with a better, more enjoyable stay. If you’d like to discuss this further, feel free to contact our management team directly—we’re here to help.
2.0分
其他
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Loud noise
There was a loud noise that would go off when someone in the rooms above us would turn the water on. This happened several times while we were there. Even after we went to bed , had to be up early to catch a plane home
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酒店回复: Thank you for taking the time to share your feedback. I’m very sorry to hear about the noise disturbance you experienced during your stay, especially when you were trying to rest before an early flight. That’s certainly not the experience we want for our guests.Our maintenance team has been notified to investigate the plumbing issue so we can prevent it from happening again. We truly appreciate you bringing it to our attention and hope you’ll consider giving us another opportunity to provide you with a more comfortable stay in the future.Safe travels,Hotel Staff
3.0分
其他
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When we checked in the front desk gals acted like we were bothering them. They were busy filing reservations when I called for pool towels and again they acted bothered. The room was pretty clean except for the shower floor looked like it needed a good scrub. The bed was awful. I woke up with a sore back from the dip in the mattress and the sheets were bally. We didn’t eat breakfast at the hotel because it’s the same thing they’ve had for years. We did grab a banana one morning and it was green. Parking was fine. We wouldn’t stay there again.
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酒店回复: Thank you for taking the time to share your feedback with us. I’m truly sorry to hear that your recent stay did not meet expectations. We strive to provide a welcoming experience from check-in to check-out, and I apologize that our front desk team did not make you feel valued upon arrival or during your stay. Your comments will be shared with our staff as a reminder of the importance of warm, attentive service.I also appreciate your feedback regarding the room condition and breakfast. We’ll be addressing the concerns with our housekeeping and maintenance teams to ensure that our rooms and amenities are in top condition for every guest.We value your input as it helps us improve, and we hope you might consider giving us another opportunity in the future to provide the experience you deserve.Sincerely,Hotel Staff
5.0分
其他
The manager was very accommodating!! Staff were so nice and treated us with respect!! Loved it!!! Would stay here again for sure♥️♥️
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酒店回复: Dear Guest,Thank you for sharing your kind feedback following your recent stay with us. We are delighted to learn that you found our team accommodating and respectful, and that your experience with us left a positive impression.It was our pleasure to welcome you, and we hope to have the opportunity to serve you again in the near future.Sincerely,The Holiday Inn Express and Suites, Niceville Team
5.0分
商务出差
Room was clean Parking was easy… Breakfast was okay the juice. Was watery tho and the pancake machine wasn’t consistent on size but it was okay.
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酒店回复: Thank you for taking the time out to leave a review. We are happy that yo were pleased with your stay. we look forward to hosting you again in the future!
5.0分
其他
Great stay and service. The beds were very comfortable and the room met our needs for a 1 night stay.
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酒店回复: Thank you for your review. We are pleased that your expectations were met. We look froward to hosting you again!
5.0分
家庭亲子
Wonderful hotel with nice parking and a good breakfast. Turkey Creek Park (a boardwalk over wetlands) is right next door
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酒店回复: Thank you so much for sharing your kind words! We’re delighted to hear you enjoyed your stay, our convenient parking, and our breakfast. Turkey Creek Park is indeed a beautiful spot, and we’re glad you had the chance to explore it! We look forward to welcoming you back on your next visit.Warm regards,Holiday Inn Express and Suites Management Team
1.0分
家庭亲子
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We checked late at night tried to get some rest but were evacuated at 1AM for a burst water line. The staff was extremely helpful and found a local accommodation.
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酒店回复: Thank you for taking the time to share your experience. We sincerely apologize for the unexpected disruption during your stay and truly appreciate your understanding while we handled the water line issue. We’re glad our team was able to assist and help you find alternate accommodations so late at night. Your patience and kindness mean a lot to us, and we hope to have the opportunity to welcome you back for a smooth and comfortable stay in the future.Warm regards,Holiday Inn Express and Suites Management Team
5.0分
家庭亲子
Everything about the property was wonderful. When we plan our next trip we will definitely stay here again!
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酒店回复: We are so pleased to hear that everything on the property was outstanding to you . that lets us know we are doing things in the right fashion. We are looking forward to seeing you and your family on the next trip this way! let us know ahead of time if we can accommodate you in any way before arrival!
Thoroughly enjoyed our stay at your hotel! Clean, comfortable, and the young lady at the front desk was so friendly and helpful! Loved our stay.
The room is okay but the bathroom was dirty. The shower floor was dirty and the walls are very thin.
Loud noise
There was a loud noise that would go off when someone in the rooms above us would turn the water on. This happened several times while we were there. Even after we went to bed , had to be up early to catch a plane home
When we checked in the front desk gals acted like we were bothering them. They were busy filing reservations when I called for pool towels and again they acted bothered. The room was pretty clean except for the shower floor looked like it needed a good scrub. The bed was awful. I woke up with a sore back from the dip in the mattress and the sheets were bally. We didn’t eat breakfast at the hotel because it’s the same thing they’ve had for years. We did grab a banana one morning and it was green. Parking was fine. We wouldn’t stay there again.
The manager was very accommodating!! Staff were so nice and treated us with respect!! Loved it!!! Would stay here again for sure♥️♥️
Room was clean Parking was easy… Breakfast was okay the juice. Was watery tho and the pancake machine wasn’t consistent on size but it was okay.
Great stay and service. The beds were very comfortable and the room met our needs for a 1 night stay.
Wonderful hotel with nice parking and a good breakfast. Turkey Creek Park (a boardwalk over wetlands) is right next door
We checked late at night tried to get some rest but were evacuated at 1AM for a burst water line. The staff was extremely helpful and found a local accommodation.
Everything about the property was wonderful. When we plan our next trip we will definitely stay here again!