酒店回复: Dear guest, We sincerely apologize for the inconvenience you experienced with the water pressure during your stay. Please be assured that we are addressing this issue immediately to ensure it does noy happen again. Your comfort is our top priority and we hope to have the opportunity to serve you better in the future. Best Regards,
5.0分
家庭亲子
Everything about the property was wonderful. When we plan our next trip we will definitely stay here again!
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酒店回复: We are so pleased to hear that everything on the property was outstanding to you . that lets us know we are doing things in the right fashion. We are looking forward to seeing you and your family on the next trip this way! let us know ahead of time if we can accommodate you in any way before arrival!
2.0分
其他
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Fire
On the last night our air conditioner smelled like it was catching on fire. We called someone to the room...they said they were getting a Manager;and no one came. We didn't even get offered a different room. I was awake most of the night in fear our room would catch on fire.
酒店回复: I have addressed this issue in the first review.
4.0分
情侣出游
Nice property, helpful staff. Only major problem was that there was no hot water for 2-3 days. I would visit this property in the future.
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酒店回复: Dear Guest,Thank you for your recent stay and for sharing your feedback.We’re glad to hear you liked the property and found our staff helpful — that means a lot to us. We do, however, sincerely apologize for the inconvenience caused by the lack of hot water during part of your stay. We understand how frustrating that must have been, and we truly appreciate your patience and understanding.The issue has since been resolved, and we’re taking extra steps to help prevent this from happening in the future. We're grateful that, despite this, you would consider visiting us again. We look forward to welcoming you back for a much-improved experience.
1.0分
其他
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Avoid
The check-in process was terrible. The young lady was new and had to phone a supervisor for every little thing. After an hour, I ended up canceling the reservation and opted to pay $100 more at another location. I went to Tru in Santa Rosa and it was amazing.
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酒店回复: Dear Ms. Bowman,Thank you for taking the time to share your experience, and please accept our sincere apologies for the frustrating check-in process you encountered.We regret that your arrival did not reflect the level of service we aim to provide. While we always strive to support and train new team members, it’s clear that this situation caused an unacceptable delay and inconvenience. Your feedback has been shared with our management team, and we are actively reviewing our front desk training procedures to prevent this from happening again.We’re truly sorry we missed the opportunity to host you and make things right during your visit. We appreciate your honesty and hope you’ll consider giving us another chance in the future.
5.0分
其他
Extremely close to the airport. Uber/ Lyft rides were 10-20 minute wait for arrival. But as far as the hotel, 10/10.
Breakfast was REALLY GOOD!!
5.0分
其他
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Great Vacation Stay
Stayed here a week while visiting the Destin area. Great service. Clean. Friendly. Breakfast options were plentiful. Well maintained property. Room set up was great for a family. Would stay again. Great area.
酒店回复: THANK YOU FOR THE GREAT REVIEW! WE APPRECIATE YOUR LOYALTY!
5.0分
其他
Loved it!
Great stay in a convenient location for visiting family. Good breakfast, quiet and professional staff
酒店回复: THANKS FOR LEAVING A WONDERFUL REVIEW
5.0分
其他
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I really enjoyed everything about my stay! The breakfast was great and convenient with many options, the room was comfortable and the location really was great for accessing multiple things for my trip.
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酒店回复: Thank you, Kevin, for your excellent review! We are delighted that you enjoyed your stay, found the breakfast great and convenient, the room comfortable, and the location ideal for your trip. We appreciate your feedback!
5.0分
其他
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Perfect for an overnight stay
I had booked a room last minute for an overnight stay so i can catch an early morning flighr. The receptionist was friendly and my room was clean. I would definitely be a returning customer.
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酒店回复: Thank you for your positive feedback! we are glad you enjoyed your stay and found our service helpful. We look forward to welcoming you back!
没有水压。我不得不花一个小时洗澡才能把肥皂洗掉。太糟糕了。即使是最基本的水槽也几乎没有水流出来。太糟糕了
Everything about the property was wonderful. When we plan our next trip we will definitely stay here again!
Fire
On the last night our air conditioner smelled like it was catching on fire. We called someone to the room...they said they were getting a Manager;and no one came. We didn't even get offered a different room. I was awake most of the night in fear our room would catch on fire.
Nice property, helpful staff. Only major problem was that there was no hot water for 2-3 days. I would visit this property in the future.
Avoid
The check-in process was terrible. The young lady was new and had to phone a supervisor for every little thing. After an hour, I ended up canceling the reservation and opted to pay $100 more at another location. I went to Tru in Santa Rosa and it was amazing.
Extremely close to the airport. Uber/ Lyft rides were 10-20 minute wait for arrival. But as far as the hotel, 10/10.
Breakfast was REALLY GOOD!!
Great Vacation Stay
Stayed here a week while visiting the Destin area. Great service. Clean. Friendly. Breakfast options were plentiful. Well maintained property. Room set up was great for a family. Would stay again. Great area.
Loved it!
Great stay in a convenient location for visiting family. Good breakfast, quiet and professional staff
I really enjoyed everything about my stay! The breakfast was great and convenient with many options, the room was comfortable and the location really was great for accessing multiple things for my trip.
Perfect for an overnight stay
I had booked a room last minute for an overnight stay so i can catch an early morning flighr. The receptionist was friendly and my room was clean. I would definitely be a returning customer.