我们在Chalets des Praz租了一间可容纳7人的小木屋。小木屋的面积对于我们这个人数来说足够了，但也仅此而已。小木屋根本没打扫过，我们不得不重新洗所有的碗碟。屋里到处都是蜘蛛网，烤箱、橱柜和洗碗机都很脏。显然缺乏维护：有两个人被困在厕所里。更糟糕的是，他们竟然还收了我230欧元的清洁费。Madame Vacances公司完全没有回复。千万不要选择这家酒店。
酒店回复: Bonjour, Nous vous remercions d’avoir pris le temps de partager votre expérience. Nous sommes sincèrement désolés d’apprendre les difficultés rencontrées durant votre séjour, notamment concernant l’accessibilité du logement. Nous comprenons parfaitement votre déception, d’autant plus que vous étiez accompagnée de personnes en situation de handicap. Il est regrettable que l’information transmise n’ait pas été prise en compte, et nous allons faire le nécessaire pour renforcer notre coordination avec nos partenaires afin que ce type de situation ne se reproduise pas. Concernant l’accès aux chalets et les conditions en cas de fortes chutes de neige, nous prenons bonne note de vos remarques. Votre retour met en lumière des points d’amélioration que nous ne manquerons pas de transmettre à notre équipe sur place, notamment en ce qui concerne l’entretien des accès et le soutien aux vacanciers dans ces conditions particulières. Nous sommes toutefois ravis que vous ayez apprécié le confort du logement, malgré les désagréments rencontrés. Encore merci pour votre retour, qui nous aide à progresser. Nous espérons que vous nous accorderez une nouvelle chance de vous offrir un séjour à la hauteur de vos attentes. Bien cordialement, L’équipe Madame Vacances
酒店回复: Merci beaucoup pour votre retour ! Nous sommes heureux que vous ayez apprécié le cadre et l’accueil chaleureux de notre équipe. Nous sommes cependant désolés pour les soucis de propreté et le confort des lits. Nous prenons vos remarques en compte afin d'améliorer ces aspects. Concernant les services payants et le ménage à faire avant le départ, ce sont des informations précisées sur tous nos sites lors de la réservation. N'hésitez pas à demander l'option Ménage en fin de séjour qui est en option lors de votre prochaine réservation. Nous espérons avoir l’opportunité de vous accueillir à nouveau et de vous offrir une expérience encore plus agréable. L’équipe Madame Vacances
Good ski in / ski out apatrment. Close to all essential amenities. While there, Jhoiner, who as at reception, was extremely helpful. Particularly in keeping the reception open when our train was delayed and sorting out luggage storage on our final day when we had vacated the apartment but wanted a final day's skiing.
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We spent one wonderful week at Madame Vacances Hôtel & Spa Ibiza in Les 2 Alpes, and everything was absolutely perfect. From the moment we arrived, we felt welcomed and well taken care of. The hotel is beautifully located, making it very easy to enjoy the resort and the surrounding mountains. The rooms were clean, comfortable, and ideal for a family stay – exactly what you need after full days of activities. The spa area was a real bonus, offering a relaxing and peaceful atmosphere, while the overall ambiance of the hotel was warm and family-friendly. Everything was well organised, and the staff were kind, professional, and always helpful. Les 2 Alpes is an amazing destination, and staying at Madame Vacances Hôtel & Spa Ibiza made our family holiday even more special. We created beautiful memories together and truly enjoyed every moment of our stay. Highly recommended – we would definitely come back again! ❄️🏔️✨
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Stayed her for a week mid April 25, its location is close to the slopes and benefits from a ski room where each apartment has a specific locked storage section for skis. Apartment was spacious and well equipped with everything needed to cook. Very spacious and hot powerful showers. Reception Team were helpful and contacted me a few days prior to my arrival to check what time I would be arriving. no issues during my stay and would recommend this accommodation.
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Nice place to stay
It was an amazing week in La Plagne. Perfect location, ski-in and ski-out, apartments were clean and cozying. Very friendly people on reception met us and helped with accommodation.
I was a little disappointed that the apartment did not have such things as slippers (floor was quite cold without it), soap, WiFi, dishwasher detergent. It is not very expensive but might make a rest more comfortable.
我们在Chalets des Praz租了一间可容纳7人的小木屋。小木屋的面积对于我们这个人数来说足够了，但也仅此而已。小木屋根本没打扫过，我们不得不重新洗所有的碗碟。屋里到处都是蜘蛛网，烤箱、橱柜和洗碗机都很脏。显然缺乏维护：有两个人被困在厕所里。更糟糕的是，他们竟然还收了我230欧元的清洁费。Madame Vacances公司完全没有回复。千万不要选择这家酒店。
尽管我们和 4 名残疾人一起来，但我们还是被安排住在最高的小木屋里（情况在“从北向南滑雪”中报告，但乍一看，信息仍然在那里）。接待处没有为我们找到任何解决方案。要进入小木屋，只能爬楼梯（我数了一下，有 100 多个台阶）。可以这么说，我们距离承诺的距离滑雪场 20 米的可达性非常远。小木屋无法通行汽车。您必须步行卸下所有物品（手提箱、购物袋……）。停车位数量非常有限（许多禁止停车标志），残疾人停车位非常罕见。住宿空间宽敞，相当舒适。否则，我们将面临大雪。根本无法离开住处，楼梯上覆盖着积雪。每位住户都必须清理部分楼梯，而 Chalet des Lodges 也没有员工来检查安全情况或帮忙清除积雪。回顾我的评论，我对这次住宿感到失望
我们住在 8 人间小屋，而不是 7 人间，这是经理考虑到有空房而赠送的礼物。非常感谢整个 Madame Vacances 团队。我在接待处遇到的各位人员都非常友好和热情。至于住宿，设施齐全，非常宽敞，非常干净。我推荐这家酒店并且我个人还会再来。
我们八月份在这个住所住了一个星期，住在一套可容纳 8 个人的复式公寓里。该住所的地理位置非常优越，不仅可以进行风景优美的山地徒步旅行（可以 360° 俯瞰周围的群山和勃朗峰，景色十分壮丽），还可以免费乘坐 Télébus、Télémétro 或巴士探索其他 Plagnes。住所主人的欢迎仪式谨慎而友好。我们非常高兴我们的住宿有两间浴室、一台洗碗机和一个舒适的露台。另一方面，住宿条件可以有所改善：没有厨房油烟机，厨房面积需要翻新，冰箱对于 8 人住宿来说太小，没有足够的餐具可供烹饪，有必要考虑将安装在厨房对面的抽屉柜替换为放置食物的简单架子（这种抽屉柜在厨房里真的不实用，也不适合），在椅子下面放上垫子，因为椅子与瓷砖的摩擦在不同的公寓里非常明显，沙发床很实用，但沙发对于 8 个人来说太小了，遗憾的是露台上至少没有几把椅子可以在夏天享受，浴室里缺少储物家具。以下是我们对夏季住宿的看法，我们很欣赏该住宅的宁静（尽管附近正在建造新住宅）、地理位置以及夏季非常合理的质量/价格比（另一方面，冬季的租金价格无法相比）。另一方面，这是一个值得翻新和现代化的住宅。
“我们住在一个令人愉快、位置优越、环境优美的小木屋里。欢迎非常热烈，人们非常友好和友善。然而，我们对这里的清洁情况感到有点失望：尽管要等到下午 5 点才打扫小屋，但我们到达时还是不得不做一些清洁工作。小木屋有点过时了，床不是很舒服。另外，很多服务都需要付费，离开前还得打扫卫生。尽管如此，由于环境和主人的友善，住宿总体来说还是不错的。”
前台那位年轻的比利时男士非常棒，专业又热情——太好了！我的旅行因为滑雪事故而被迫缩短了！卡多索女士，希望很快能再见到您。
Good ski in / ski out apatrment. Close to all essential amenities. While there, Jhoiner, who as at reception, was extremely helpful. Particularly in keeping the reception open when our train was delayed and sorting out luggage storage on our final day when we had vacated the apartment but wanted a final day's skiing.
We spent one wonderful week at Madame Vacances Hôtel & Spa Ibiza in Les 2 Alpes, and everything was absolutely perfect. From the moment we arrived, we felt welcomed and well taken care of. The hotel is beautifully located, making it very easy to enjoy the resort and the surrounding mountains. The rooms were clean, comfortable, and ideal for a family stay – exactly what you need after full days of activities. The spa area was a real bonus, offering a relaxing and peaceful atmosphere, while the overall ambiance of the hotel was warm and family-friendly. Everything was well organised, and the staff were kind, professional, and always helpful. Les 2 Alpes is an amazing destination, and staying at Madame Vacances Hôtel & Spa Ibiza made our family holiday even more special. We created beautiful memories together and truly enjoyed every moment of our stay. Highly recommended – we would definitely come back again! ❄️🏔️✨
Stayed her for a week mid April 25, its location is close to the slopes and benefits from a ski room where each apartment has a specific locked storage section for skis. Apartment was spacious and well equipped with everything needed to cook. Very spacious and hot powerful showers. Reception Team were helpful and contacted me a few days prior to my arrival to check what time I would be arriving. no issues during my stay and would recommend this accommodation.
Nice place to stay
It was an amazing week in La Plagne. Perfect location, ski-in and ski-out, apartments were clean and cozying. Very friendly people on reception met us and helped with accommodation.
I was a little disappointed that the apartment did not have such things as slippers (floor was quite cold without it), soap, WiFi, dishwasher detergent. It is not very expensive but might make a rest more comfortable.