The property was rundown and not kept up. Very aged. The banner Hotel sign was just a banner stretched across the front. It was noisy. The bathtub was very stained.
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酒店回复: Thank you for your response. We appreciate your feedback about your stay at the Baymont Inn near SFA in Nacogdoches. We do apologize for inconvenience you have had with your stay. We are under renovation at the moment. We will take this feedback to our team. We hope to see you again in the future. Thank you.
4.0分
家庭亲子
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Good stay -- staff, cleanliness, etc. The room lights were brutally bright. We hung handkerchiefs over them to dim them. AND the shower faucets were almost impossible to turn. Other than that, our stay was excellent.
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酒店回复: Thank you for your response. We do appreciate your feedback about hotel. Thank you about for giving compliments to the staff and cleanliness. They do try their best to make sure your stay is comfortable. Also I do apologize about the faucets, We will put that on our to do list to fix it. We hope to see you back again in the future. Thank you for staying.
4.0分
其他
It's good that you are remodeling the establishment. It's about time. I hope it will be better since a competitor will be next to yours building.
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酒店回复: Thank you for your response. We appreciate your feedback about your stay at the our hotel. We will take this feedback to our team. We hope to see you again in the future. Thank you.
1.0分
其他
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Customer Service was the only good thing.
Breakfast was bad, eggs cold, dry, old. Stains all over the rooms, room lock did not work. Used towel was left in the shower.
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酒店回复: Thank you for your response. We appreciate your feedback about your stay at the our hotel. We will take this feedback to our team. We hope to see you again in the future. Thank you.
3.0分
其他
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I give it a 5 out of 10.
The staff seemed a bit overworked, but kind. The beds were very comfortable. Our room was pretty clean. However, we did not have our towels replenished fully every day. And for some reason, our tub and sink did not have drainage stoppers. So my elderly mother couldn’t take her bath. I did ask the front desk if they could please make arrangements to fix that, but nobody tended to it.
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酒店回复: Thank you for your response. We appreciate your feedback about your stay at the our hotel. We will take this feedback to our team. We hope to see you again in the future. Thank you.
5.0分
情侣出游
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Super friendly staff. The room was clean and had everything we needed. The bed was very comfy! The property does seem to need an update cosmetically if you want to nitpick… but it’s in a great location and met every need we had. Would definitely stay again!
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酒店回复: Thank you for your response. We appreciate your feedback about your stay at the our hotel. We will take this feedback to our team. We hope to see you again in the future. Thank you.
4.0分
商务出差
Only issue were the room lights. White led lights aren't very relaxing. Overall, the room met my needs. Nice, clean, cool, and great TV..
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酒店回复: Thank you for your response. We appreciate your feedback about your stay at the our hotel. We will take this feedback to our team. We hope to see you again in the future. Thank you.
1.0分
商务出差
It was dirty, no hot water for 4 days and worst of all, you guys had ROACHES. never again, NEVER.
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酒店回复: Hello, so you are saying that you have stayed with us for 4 nights and you did not have water but never came to complaint about the issues of your room. It is not only you who is staying with us, we have other guests in the hotel as well and they seem to have hot water all the time. So maybe you did not know how to use the faucets. Please do not put out false information. Thank you.
4.0分
商务出差
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Check in staff were nice. Free breakfast was convenient, mostly breads and muffins, no fresh fruit. Area around hotel looks like a construction site and there is no easy access to the property when traveling south on US59 from downtown Nacogdoches and SFASU.
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酒店回复: Thank you for your response. We appreciate your feedback about your stay at the Quality Inn Nacogdoches. We will take this feedback to our team. We hope to see you again in the future. Thank you.
2.0分
情侣出游
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Our matress had a big hole in it. Smelt like they poured a whole bottle of perfume in the room, no vent in bathroom, ice machine broken, we asked for no smoking but there was cigarette burn on the tub. I would not recommend.
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酒店回复: Thank you for your response. We appreciate your feedback about your stay at the Quality Inn Nacogdoches. We did have ice at the front desk and provided that to you. We will take this feedback to our team. We hope to see you again in the future. Thank you.
The property was rundown and not kept up. Very aged. The banner Hotel sign was just a banner stretched across the front. It was noisy. The bathtub was very stained.
Good stay -- staff, cleanliness, etc. The room lights were brutally bright. We hung handkerchiefs over them to dim them. AND the shower faucets were almost impossible to turn. Other than that, our stay was excellent.
It's good that you are remodeling the establishment. It's about time. I hope it will be better since a competitor will be next to yours building.
Customer Service was the only good thing.
Breakfast was bad, eggs cold, dry, old. Stains all over the rooms, room lock did not work. Used towel was left in the shower.
I give it a 5 out of 10.
The staff seemed a bit overworked, but kind. The beds were very comfortable. Our room was pretty clean. However, we did not have our towels replenished fully every day. And for some reason, our tub and sink did not have drainage stoppers. So my elderly mother couldn’t take her bath. I did ask the front desk if they could please make arrangements to fix that, but nobody tended to it.
Super friendly staff. The room was clean and had everything we needed. The bed was very comfy! The property does seem to need an update cosmetically if you want to nitpick… but it’s in a great location and met every need we had. Would definitely stay again!
Only issue were the room lights. White led lights aren't very relaxing. Overall, the room met my needs. Nice, clean, cool, and great TV..
It was dirty, no hot water for 4 days and worst of all, you guys had ROACHES. never again, NEVER.
Check in staff were nice. Free breakfast was convenient, mostly breads and muffins, no fresh fruit. Area around hotel looks like a construction site and there is no easy access to the property when traveling south on US59 from downtown Nacogdoches and SFASU.
Our matress had a big hole in it. Smelt like they poured a whole bottle of perfume in the room, no vent in bathroom, ice machine broken, we asked for no smoking but there was cigarette burn on the tub. I would not recommend.