酒店回复: Dear Guest, We are genuinely very sorry for the service shortfalls you experienced during your stay. Our primary mission is to provide our guests with impeccable accommodations and great service by a warm, responsive team. We regret that your experience did not reflect this commitment. Your feedback will be addressed appropriately to ensure all areas of concern are effectively resolved moving forward. Thank you for your patience, and we hope to have the opportunity to welcome you back and provide you with an exceptional visit that truly reflects the quality of service we always strive to deliver.Best Regards, Ross LevaGeneral Manager
酒店回复: Dear Guest, We sincerely apologize for the concerns you experienced in your room, and if our staff was not as responsive as they should have been in working to address your specific concerns. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your feedback, and we appreciate you bringing this to our attention. Thank you for staying with us, and we hope you will allow us an opportunity to regain your trust in us and provide you with the seamless stay you deserve.Best Regards, Ross LevaGeneral Manager
酒店回复: Dear Guest, We regret that your room did not fully meet your expectations and appreciate you bringing these details to our attention. Guest comfort is always our priority, so we are glad to know what could enhance our guest experience. Thank you for choosing us and for your candid review. We hope to have another opportunity to welcome you back for a more enjoyable stay.Best Regards, Ross LevaGeneral Manager
5.0分
其他
They have large rooms with a small kitchen stocked with silverware and dishes. The room and bathroom were very clean. The breakfast had good options.
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酒店回复: Dear Guest, We appreciate your wonderful review and are so glad that you were pleased with your accommodations. Our rooms are designed to make you feel right at home, and guests often mention how great it is to have extra living space, exceptional amenities, and a kitchen area. We make every effort to meet all of your in-room needs, whether you are traveling for business or pleasure, and we are glad that we exceeded your expectations. We're also thrilled to hear you enjoyed our buffet breakfast! It's our goal to offer a satisfying start to the day with a selection of fresh, tasty options. Thank you for staying with us at Days Inn by Wyndham Beaumont West I-10 Walden and for taking the time to review our hotel. Please come back and visit again soon!Best Regards, Ross LevaGeneral Manager
2.0分
其他
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Hotel was very nice with spacious room but the AC in rooms is controlled by the hotel. It was very hot we had to by a fan to be comfortable. Breakfast wasn’t good at all I would recommend picking something up.
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酒店回复: Dear Guest, While we are glad you loved our spacious accommodations, we do want to apologize for the issues you had in your guest room, specifically the difficulty with keeping your room at a comfortable temperature. Thank you for bringing this to our attention; we will address this accordingly, and we are very grateful for your patience. We have also taken note of your comments regarding our breakfast options; we always appreciate hearing from our guests and learning what would enhance their visit. We hope you will give us another chance, so we can make your next stay with us outstanding in every respect.Best Regards, Ross LevaGeneral Manager
4.0分
其他
Checkin/out.....was very simple..all done on my phone. My stay was quiet. I didn't stay for breakfast.
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酒店回复: Dear Guest, We’re happy to hear that our mobile check-in and check-out made your experience simple and easy, and that you enjoyed your time with us. We hope you will have the opportunity to try our breakfast on a future visit. We appreciate your comments and look forward to welcoming you back again soon here at Days Inn by Wyndham Beaumont West I-10 Walden!Best Regards, Ross LevaGeneral Manager
2.0分
商务出差
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The room was fine, but the hotel doesn't feel safe. Many people come and go throughout the night. The front desk staff were always on their personal cell phones, even while interacting with guests. They were very inattentive and rude.
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酒店回复: Dear Guest, Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry for the service shortfalls you experienced during your stay. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We have also taken note of your additional comments and will share them with the relevant teams. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Best Regards, Ross LevaGeneral Manager
1.0分
其他
In the room there were cockroaches and the receptionist of the morning shift such an unfriendly person, not at all friendly, indifferent, I do not recommend it!
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酒店回复: Dear Guest, Thank you for taking the time to share your concerns. On behalf of our entire team, please accept our apologies for providing you with anything less than a pleasant experience. Please be assured that our hotel maintains high levels of vigilance when it comes to pest control, and we perform regular inspections. Your comments will be shared with our team to ensure we are handling issues of this nature with care and empathy. We are also sorry for the issues you had with our front desk. We take these reviews very seriously, and your feedback is being evaluated with our team to make sure these concerns are not repeated. We hope to have another opportunity to show you the outstanding visit you deserve on your next visit to the area.Best Regards, Ross LevaGeneral Manager
5.0分
其他
Room was clean, staff was friendly, bed and pillows were comfortable. We stayed for over a week while working in the area and would happily stay again.
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酒店回复: Dear Guest, Thank you for choosing the Days Inn by Wyndham Beaumont West I-10 Walden for your visit to our city and for sharing your review. We love to read that you rested well in our spotless accommodations, and our bed and pillows were perfect for your needs. It is also fantastic to hear that our team made such a positive impact on your stay. We believe that warm and attentive service is key to a great guest experience, and we're glad that our staff helped make your visit special. Thank you once more, and we look forward to your next visit.Best Regards, Ross LevaGeneral Manager
我到达时，值班工作人员似乎喝醉了，反应迟钝，导致我根本无法办理登机手续。最终我不得不联系执法部门来解决这个问题。这本来应该是一个无缝衔接的流程，尤其是我已经在网上办理了登机手续。
房间很脏，厕所清洁不彻底。厨房用具上满是污渍。早餐没吃。看起来很旧，而且好像已经重新加热过不止一次。员工和服务不够专业。周围环境不错，停车场光线充足。
我不推荐入住这家酒店。它对我来说太吵了，而且臭气熏天。房间里弥漫着鱼腥味和尿骚味，我的房间隔壁有一扇开合都很响的门，而且那里经常会聚集吸烟者。我向毫无同情心的酒店管理人员询问是否可以换房，尽管当时还有两间空房，而且客人还没到，他们还是一再拒绝。我当天就退房了，换到了附近的一家酒店，体验好多了。我要求退款，但被告知无法退款，因为我是通过第三方网站预订的。我警告其他旅客永远不要入住这家酒店。我的经历太糟糕了。请远离这家酒店。
房间跟广告上说的不一样。图片上显示的是套房，有一张沙发床和一间独立房间。结果只是一间标准大床房。太失望了！
They have large rooms with a small kitchen stocked with silverware and dishes. The room and bathroom were very clean. The breakfast had good options.
Hotel was very nice with spacious room but the AC in rooms is controlled by the hotel. It was very hot we had to by a fan to be comfortable. Breakfast wasn’t good at all I would recommend picking something up.
Checkin/out.....was very simple..all done on my phone. My stay was quiet. I didn't stay for breakfast.
The room was fine, but the hotel doesn't feel safe. Many people come and go throughout the night. The front desk staff were always on their personal cell phones, even while interacting with guests. They were very inattentive and rude.
In the room there were cockroaches and the receptionist of the morning shift such an unfriendly person, not at all friendly, indifferent, I do not recommend it!
Room was clean, staff was friendly, bed and pillows were comfortable. We stayed for over a week while working in the area and would happily stay again.