酒店回复: Dear Guest, We are genuinely very sorry for the service shortfalls you experienced during your stay. Our primary mission is to provide our guests with impeccable accommodations and great service by a warm, responsive team. We regret that your experience did not reflect this commitment. Your feedback will be addressed appropriately to ensure all areas of concern are effectively resolved moving forward. Thank you for your patience, and we hope to have the opportunity to welcome you back and provide you with an exceptional visit that truly reflects the quality of service we always strive to deliver.Best Regards, Ross LevaGeneral Manager
酒店回复: Dear Guest, We sincerely apologize for the concerns you experienced in your room, and if our staff was not as responsive as they should have been in working to address your specific concerns. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your feedback, and we appreciate you bringing this to our attention. Thank you for staying with us, and we hope you will allow us an opportunity to regain your trust in us and provide you with the seamless stay you deserve.Best Regards, Ross LevaGeneral Manager
酒店回复: Dear Guest, We regret that your room did not fully meet your expectations and appreciate you bringing these details to our attention. Guest comfort is always our priority, so we are glad to know what could enhance our guest experience. Thank you for choosing us and for your candid review. We hope to have another opportunity to welcome you back for a more enjoyable stay.Best Regards, Ross LevaGeneral Manager
5.0分
家庭亲子
The hotel was clean. The breakfast was good. A lot of construction around now. Should be nice when it’s all completed
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酒店回复: Dear Karen, Thank you so much for your kind words about Days Inn by Wyndham Beaumont West I-10 Walden! We're thrilled to hear that you loved our delicious breakfast and found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. However, we are sorry for the ongoing construction nearby, and we appreciate your patience. Your positive feedback means a lot to us, and we look forward to welcoming you back for another spotless experience.Best Regards, Ross LevaGeneral Manager
5.0分
情侣出游
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The staff was friendly and professional. The room was nicely decorated and more importantly, clean. They are building another hotel right next door so it can be a little loud during work hours, but it was quiet during the evening and night times. We've stayed here a few times and are always pleased with our visit.
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酒店回复: Dear Lisa, Thank you for choosing Days Inn by Wyndham Beaumont West I-10 Walden for your recent stay. There is no better compliment than a guest who keeps coming back time after time. We were delighted to receive your excellent feedback about how much you loved our clean and comfortable accommodations, as well as our courteous associates! It is always a pleasure to have you as our guest, and we look forward to your next stay. Thank you again.Best Regards, Ross LevaGeneral Manager
3.0分
商务出差
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Breakfast was advertised from 6-10 am; however, at 8:30 there were no hot dishes available and when I asked, the front desk clerk said they didn’t cook after 8:20. By 8:20, there were literally no hot dishes. It would have been nice if they had at least mentioned that at check-in
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酒店回复: Dear Clifford, Thank you for taking the time to share your feedback. We are sorry to hear that the breakfast experience did not meet your expectations. We understand your frustration, and your comments have been shared with our team so we can make improvements and ensure better communication with our guests moving forward. We truly appreciate you bringing this to our attention, and we hope to have the chance to provide you with a better experience in the future.Best Regards, Ross LevaGeneral Manager
4.0分
其他
Comfortable overnight stay
Good breakfast, comfortable room, clean. From a safety standpoint, the bathtub should have a grab bar installed.
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酒店回复: Dear Billy, We were delighted to receive your excellent feedback about how much you enjoyed our clean and comfortable accommodations and delicious breakfast offerings! We have also taken note of your comments regarding the safety bar near the bathtub and will share them with our team. Thank you for choosing Days Inn by Wyndham Beaumont West I-10 Walden for your recent stay. We look forward to welcoming you back soon.Best Regards, Ross LevaGeneral Manager
5.0分
其他
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Best hotel experience ever
The employee that received us was amazing, the staff was very friendly and everything was so clean and refreshing! Definitely will recommend to anyone !
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酒店回复: Dear Tracy, We are so happy to earn such an excellent title! Thank you for mentioning how much you loved our spotless property and the exceptional services provided by our associates. All of us at Days Inn by Wyndham Beaumont West I-10 Walden appreciate your very generous compliments. We thoroughly enjoyed hosting your visit to the city, and we look forward to many more in the future.Best Regards, Ross LevaGeneral Manager
4.0分
家庭亲子
The room was nice with a microwave, refrigerator,cooktop, & cooking utensils but the room smelt real moldy and musty I had to buy an air freshener.
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酒店回复: Dear Guest, We are glad you were impressed with all the in-room amenities that we provided during your stay. However, we strive to provide a comfortable and pleasant environment for all our guests, and your comfort is of great importance to us. We regularly review our cleaning and maintenance practices to ensure our standards are upheld throughout the hotel. Feedback like yours is instrumental in this process, offering us insight into certain areas. Thank you for sharing your concerns, and we hope you will allow us an opportunity to provide you with the seamless stay you deserve.Best Regards, Ross LevaGeneral Manager
我到达时，值班工作人员似乎喝醉了，反应迟钝，导致我根本无法办理登机手续。最终我不得不联系执法部门来解决这个问题。这本来应该是一个无缝衔接的流程，尤其是我已经在网上办理了登机手续。
房间很脏，厕所清洁不彻底。厨房用具上满是污渍。早餐没吃。看起来很旧，而且好像已经重新加热过不止一次。员工和服务不够专业。周围环境不错，停车场光线充足。
我不推荐入住这家酒店。它对我来说太吵了，而且臭气熏天。房间里弥漫着鱼腥味和尿骚味，我的房间隔壁有一扇开合都很响的门，而且那里经常会聚集吸烟者。我向毫无同情心的酒店管理人员询问是否可以换房，尽管当时还有两间空房，而且客人还没到，他们还是一再拒绝。我当天就退房了，换到了附近的一家酒店，体验好多了。我要求退款，但被告知无法退款，因为我是通过第三方网站预订的。我警告其他旅客永远不要入住这家酒店。我的经历太糟糕了。请远离这家酒店。
房间跟广告上说的不一样。图片上显示的是套房，有一张沙发床和一间独立房间。结果只是一间标准大床房。太失望了！
The hotel was clean. The breakfast was good. A lot of construction around now. Should be nice when it’s all completed
The staff was friendly and professional. The room was nicely decorated and more importantly, clean. They are building another hotel right next door so it can be a little loud during work hours, but it was quiet during the evening and night times. We've stayed here a few times and are always pleased with our visit.
Breakfast was advertised from 6-10 am; however, at 8:30 there were no hot dishes available and when I asked, the front desk clerk said they didn’t cook after 8:20. By 8:20, there were literally no hot dishes. It would have been nice if they had at least mentioned that at check-in
Comfortable overnight stay
Good breakfast, comfortable room, clean. From a safety standpoint, the bathtub should have a grab bar installed.
Best hotel experience ever
The employee that received us was amazing, the staff was very friendly and everything was so clean and refreshing! Definitely will recommend to anyone !
The room was nice with a microwave, refrigerator,cooktop, & cooking utensils but the room smelt real moldy and musty I had to buy an air freshener.