酒店回复: Darina,Thank you for your kind words and for taking the time to share your experience. We're so pleased to hear you loved the rooms and the property, and that our team—especially Debbie—made you feel welcome. We'll be sure to pass along your compliments to her and the rest of the staff.We also appreciate your feedback regarding the iron and the lack of an on-site ATM. We understand how that may have been an inconvenience, and your comments will be shared with our team as we explore ways to improve the guest experience.We're glad to know you had an overall great stay, and we hope to welcome you back again soon!
酒店回复: John,Thank you for taking the time to share your experience. While we're glad to hear that most aspects of your stay were excellent, we sincerely apologize for the inconvenience you experienced with the air conditioning in your room.Comfort is very important to us, and we're sorry that the issue wasn't fully resolved during your stay. Your feedback has been shared with our maintenance team to ensure this is addressed promptly and does not affect future guests.We truly appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable and seamless stay.
作为四星的酒店应该很好了。房间舒适,层高约3.5以上,宽敞,床品舒适,卫生间、衣柜间都很好,我住了两周,就靠着海边,估计夏天不错。食物虽然没有很好,但还行。送餐也很即时。但是在我离开之前几天,忽然某一天,点餐APP就停止工作了,且没有任何人的通知,后来去去前台问才得知换菜单了,简化了很多,像是冬天来了,酒店经营不好,减成本的意思。最大的问题就是距离纽约比较远,周边肯定点不了任何中国餐。有些遗憾。
超级满意,行程冲突临时需要取消一晚,联系酒店回复很及时,平台客服也很专业,完美解决问题,入住体验很好。
10/10 会再次入住
我们在阿斯伯里海洋俱乐部度过了美好的时光。工作人员非常友好热情。我们可以提前入住。每天都有干净的毛巾。床超级舒服。泳池平台美极了。食物和饮料都很棒。
我很喜欢房间和酒店。前台的黛比非常热情友好。工作人员非常周到。唯一让我不满意的是,我不得不要求他们把熨斗送到我的房间,直到有一天我准备出门时才意识到这一点。酒店里没有自动取款机,而且附近也不容易找到。总的来说,酒店很棒,员工也很棒。
一切都很棒,除了房间里的空调。我们吃完晚饭回到房间时,温度高达78华氏度(约24摄氏度),恒温器却无法降低房间温度。我们联系了前台,他们给我们拿来了一个风扇和一些恒温器电池,说现在恒温器可以正常工作了,但不幸的是,它一直没有工作。我们醒来时,温度也差不多。
房间里的电话坏了,告诉了工作人员,但还没修好。
除此之外
很棒的地方,让人放松
工作人员很棒
地理位置优越,房源很棒。工作人员非常乐于助人、专业且友善
我们特意去使用游泳池,但它已经关闭了
价格太高了。根本不值这个每晚的价格。
美丽的