酒店回复: Dear Valued Guest,We are sorry to hear your recent experience at the Red Roof Inn Mobile - Midtown did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concerns. We at Red Roof appreciate your business and truly value your feedback. Sincerely,SamanthaRed Roof Management RediResponse Specialist
5.0分
其他
原文
翻译提供方：Google
一切正常
1.0分
情侣出游
原文
翻译提供方：Google
粗鲁的
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酒店回复: Dear Kim,Thank you for taking the time to tell us about your stay at the RED ROOF INN MOBILE - MIDTOWN. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the rude encounter you had with the staff is truly regrettable. We are very sorry for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Our team is committed to satisfying our guests, so we are very thankful for your feedback.Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
1.0分
其他
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I just arrived I knew that I made a bad choice when I entered the lobby and saw that the bathroom came out a strong smell of urine and everything, I let myself be influenced by the other opinions and just failed, it is a dirty place the dirty sheets as soon as I went to bed my body began to itch we did not manage to sleep well because of the mites the television was not useful, the truth is do not come pay a little more elsewhere but you will rest.
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酒店回复: Dear Esteemed Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn Mobile - Midtown. I was saddened to read that your stay fell short of your expectations due to the state of the property and the mites you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,JannaRed Roof ManagementRediResponse Specialist
5.0分
其他
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Loved the rooms was clean and very welcoming everything was just right the staff was just so nice and pelight and i would love to use them again for my further hotel stays love the soap and shampoo dispenser they have i will be letting people know to use this hotel for there stay
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Mobile - Midtown. We are delighted to hear you enjoyed your stay with us! It's wonderful to know you found our rooms clean and welcoming and that our staff made your experience pleasant. We are also glad you appreciated the soap and shampoo dispensers. Your intention to recommend us is greatly appreciated.Here at Red Rood, we hope to continue to provide great experiences for you. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,PrincessRed Roof ManagementRediResponse Specialist
5.0分
商务出差
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Room was very clean and owners/manager was very helpful and extremely nice. I will probably come back in a week and return for a couple of months if the price doesn't go too high. Working in Mobile, living in Monroeville so stay there during the week.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Mobile - Midtown. It's wonderful to hear that you found your room clean and our team helpful and nice. We truly appreciate your kind words and are delighted that you enjoyed your stay with us.We hope to continue to provide great experiences for you here at Red Roof. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,LeahRed Roof ManagementRediResponse Specialist
3.0分
家庭亲子
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For the price, which was rather inexpensive comparably, was fine for the night and allowed pets. The bed was comfortable and the room was clean. There was a mix up and we were put in a room that was in the middle of having repairs completed, however, it did not interfere with our stay. Check in was completed quickly by a friendly young man. Check out was easy, however, the older gentleman could have been friendlier. The property could use some updating and the grass needed to be cut.
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酒店回复: Dear Christi, Thank you for taking the time to tell us about your experience at the Red Roof Inn Mobile - Midtown. I am pleased to read that your bed was comfortable, your room was clean and all other kind remarks you highlighted. Nevertheless, I am unhappy to read about the staff interaction you described, the surrounding of the property not being to your liking and all other concerns you mentioned. Feedback from our guests is always welcomed at Red Roof as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans permits.Sincerely,VeroniqueRed Roof Management RediResponse Specialist
3.0分
其他
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It was just a place to lay my head. I'm glad I took my own cover, wash cloths and towels along with some microban sanitizing spray. It looked clean time you walked in until you turn on the lights. The floor hadn't been swept in quite some time, when I turn the sheets back it was hair and dirty spots, the bathroom did look clean. It was an okay stay. The guy at front desk was really nice and respectful, very polite and accommodating.
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酒店回复: Dear Sheila,We appreciate you taking the time to share your experience at Red Roof Inn Mobile - Midtown. We are pleased to know you found our front desk staff to be polite and accommodating. It's disappointing to learn that the state of the floor and bed did not meet your expectations. We strive to provide our guests with all the comforts of home, so I am sorry to know that this was your experience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We do hope you will choose to stay with us again in the future so we can have the opportunity to provide you with a better experience.Sincerely,YnnaRed Roof ManagementRediResponse Specialist
4.0分
商务出差
Check in was easy and everyone is so nice. The rooms are great and its the halfway mark between my destinations.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Mobile - Midtown. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially to know your check-in was seamless and our team's hospitality stood out. We're delighted you enjoyed the rooms and found our location convenient for your travels.At Red Roof, we hope to continue to provide great experiences for you. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ZyRed Roof ManagementRediResponse Specialist
5.0分
其他
Great place to stay
We had a wonderful stay here. The bed was amazing! Even tho it was close to everything, it was very quiet
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酒店回复: Dear Debbie,Thank you for taking the time to share your feedback about your experience at the Red Roof Inn Mobile - Midtown. We are delighted to hear you had a wonderful stay with us. It's fantastic that you found the bed amazing and appreciated the quiet atmosphere despite our central location. We strive to provide the perfect balance of convenience and tranquility for our guests.We would love to continue to provide great experiences for you. We hope you'll give Red Roof the opportunity to provide you with an improved experience the next time your travel plans bring you our way.Sincerely,JMRed Roof ManagementRediResponse Specialist
偷了我的豆荚并撒谎扣留了我的押金
我在那里住了 6 天，12 月 3 日至 9 日，第二天我要求提供床单，我把床单拿走了，把它放在门后，没有人会打扫房间，iPod 来了，孩子们的药来了，错过了，连续 3 天下雨，我不得不洗我的床单，并被指控在房间里吸烟，这是一个谎言，我被锁在外面，我不得不洗我的床单才能回到我的房间，然后当我退房时，我被拒绝支付 100 押金，因为一张床单不是白色的，一些用过的床单上干净
一切正常
粗鲁的
I just arrived I knew that I made a bad choice when I entered the lobby and saw that the bathroom came out a strong smell of urine and everything, I let myself be influenced by the other opinions and just failed, it is a dirty place the dirty sheets as soon as I went to bed my body began to itch we did not manage to sleep well because of the mites the television was not useful, the truth is do not come pay a little more elsewhere but you will rest.
Loved the rooms was clean and very welcoming everything was just right the staff was just so nice and pelight and i would love to use them again for my further hotel stays love the soap and shampoo dispenser they have i will be letting people know to use this hotel for there stay
Room was very clean and owners/manager was very helpful and extremely nice. I will probably come back in a week and return for a couple of months if the price doesn't go too high. Working in Mobile, living in Monroeville so stay there during the week.
For the price, which was rather inexpensive comparably, was fine for the night and allowed pets. The bed was comfortable and the room was clean. There was a mix up and we were put in a room that was in the middle of having repairs completed, however, it did not interfere with our stay. Check in was completed quickly by a friendly young man. Check out was easy, however, the older gentleman could have been friendlier. The property could use some updating and the grass needed to be cut.
It was just a place to lay my head. I'm glad I took my own cover, wash cloths and towels along with some microban sanitizing spray. It looked clean time you walked in until you turn on the lights. The floor hadn't been swept in quite some time, when I turn the sheets back it was hair and dirty spots, the bathroom did look clean. It was an okay stay. The guy at front desk was really nice and respectful, very polite and accommodating.
Check in was easy and everyone is so nice. The rooms are great and its the halfway mark between my destinations.
Great place to stay
We had a wonderful stay here. The bed was amazing! Even tho it was close to everything, it was very quiet