Rooms 301 and 302 from 20th August to 21st August Room 301 is exposed to too much of mold especially in the wardrobe The lighting in the room was horrible The bathroom floor gets very slippery when wet The two boys managing the show were absolutely helpless and clueless Room 302 also had a very slippery floor. In addition, the tap for getting hot water just would not work. One of the two room boys had to play around with the tap to make it work. Once one of the guests bathed and the second one had to get hot water we had to get the room boy once again to adjust the tap When we asked for the property manager we only heard excuses as to when that person would be available. The Treebo customer care was equally pathetic and could not get the property manager call back I am logging a complaint on the consumer forums This complaint would be booking rooms that are not fit to be rented out
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酒店回复: Dear Guest We are disappointed that you did not have a good experience during your stay with us. We would request you to write in to us or call us at the contact details given in Treebo's website. Our team would certainly like to know where we went wrong. We hope to have further opportunities to serve you better. Best Wishes Treebo Hotels.
5.0分
其他
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The room was spacious with an attached living room and kitchen. The reception and house keeping are good, Location good and calm. Breakfast is average. Even the A/c, fridge and furniture were old and creaking. overall experience is wonderful.
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酒店回复: Dear Guest, thank you for choosing to stay with us and for taking the time to share your feedback. We will definitely work towards addressing the issue highlighted by you. We hope to have further opportunities to serve you better. Best Wishes, Treebo Hotels
3.0分
其他
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Room was nice and spacious and also clean. However there was no power when we checked in and it was not supposed to be there for next few hours. Electricity and water basic requirements and without that it is little difficult for anyone. Treebo guys confirmed that the power back up would not be started during day time which is a bit out of logic hence they charging the full fees for the room without providing basic service is unacceptable. hence i have rates their service as poor while that low rating is not because of bad room service but for missing of basic facilities.
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酒店回复: Dear Guest, Thank you very much for choosing to stay with us and sharing your feedback. Please accept my sincere apologies for the experience you had during your stay with us. We have noted the issues highlighted by you and have conveyed this to our team to take appropriate action. I am disappointed that we fell short this time but I hope you will give us further opportunities to serve you better. Best Regards, Treebo Hotels
4.0分
其他
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Good value for money, responsive staff, basic amenities were good, price was reasonable and it's a great location to be in Mysore away from hustle bustle....quiet and calm locality. Breakfast is free and sufficient. AC rooms are bonus.
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酒店回复: Dear Guest Thank you for taking the time to write this review. We are extremely humbled and grateful that you enjoyed our services. Thank you for appreciating our staff and the rooms. Guests such as yourself are the true inspiration behind our philosophy towards hospitality. Our effort remains to continuously engage in guest satisfaction and service excellence. Please give us a heads-up the next time you're in town. We will be absolutely thrilled to host you again. Best Wishes Treebo Hotels
Rooms 301 and 302 from 20th August to 21st August Room 301 is exposed to too much of mold especially in the wardrobe The lighting in the room was horrible The bathroom floor gets very slippery when wet The two boys managing the show were absolutely helpless and clueless Room 302 also had a very slippery floor. In addition, the tap for getting hot water just would not work. One of the two room boys had to play around with the tap to make it work. Once one of the guests bathed and the second one had to get hot water we had to get the room boy once again to adjust the tap When we asked for the property manager we only heard excuses as to when that person would be available. The Treebo customer care was equally pathetic and could not get the property manager call back I am logging a complaint on the consumer forums This complaint would be booking rooms that are not fit to be rented out
The room was spacious with an attached living room and kitchen. The reception and house keeping are good, Location good and calm. Breakfast is average. Even the A/c, fridge and furniture were old and creaking. overall experience is wonderful.
Room was nice and spacious and also clean. However there was no power when we checked in and it was not supposed to be there for next few hours. Electricity and water basic requirements and without that it is little difficult for anyone. Treebo guys confirmed that the power back up would not be started during day time which is a bit out of logic hence they charging the full fees for the room without providing basic service is unacceptable. hence i have rates their service as poor while that low rating is not because of bad room service but for missing of basic facilities.
Good value for money, responsive staff, basic amenities were good, price was reasonable and it's a great location to be in Mysore away from hustle bustle....quiet and calm locality. Breakfast is free and sufficient. AC rooms are bonus.