We enjoyed a two-night stay in the tree house room at SASA Harmanlık Hotel. The room boasted ample space and offered breathtaking views. However, our experience with the hotel management was less than satisfactory. Here's a rundown of our experience at SASA:
Prior to check-in:
- Despite the agreement for payment upon arrival, an unauthorized attempt was made to charge my registered credit card beforehand. This occurred well in advance of the designated check-in time.
During check-in:
- When requesting to pay in Euro (€), we were informed that the hotel does not operate as an exchange office and were charged at a less favorable rate than the prevailing market rate. It's worth noting that while I don't expect the hotel to function as an exchange office, I do expect fair currency exchange practices.
Throughout our stay:
- On the second day, we returned to find our room uncleaned despite displaying a request for housekeeping. We chose not to report this due to our previous check-in experience.
- The hot water supply was inadequate, fluctuating between hot and cold after the first 10 minutes. This made it challenging for two people to shower comfortably.
Check-out:
- Surprisingly, the smoothest part of our stay was the check-out process, simply because it marked the end of our stay.
⁃ We were meant to be charged for cappuccino we grabbed at the breakfast, since they didn’t have any change, it was on the house. Thanks for it.
2.0分
其他
展开
Not recommended by the value we pay
Although the location is beautiful, the treatment, reception, services and smile are non-existent. They do not know or appreciate smells and do not speak English.
早餐团队棒极了。每道菜都精心烹制，味道绝佳。有些人可能会对价格有所不满，但坦白说：在萨潘贾，没有其他地方能提供如此高水平的品质和服务。Uğurlu Dükkan 在这方面无可匹敌。然而，那天晚上我们遇到的一件事打破了这种美好的印象。我们联系了一位自称是餐厅经理的男士，要求打开空调，因为餐厅太热了。我们得到的回复令人大失所望：“我们不能开空调，因为里面很多人在吸烟。” 菜上来了，我们吃了饭，然后才发现空调竟然开了！为什么？因为有阿拉伯游客进了餐厅。这让我们彻底疯了。如果我们的要求被忽视，而且随着外国游客的到来，规则突然改变，那不是服务，而是选择性对待。我拒绝。我不会再来了。我会把这件事告诉所有人。我希望店主读到这些文字并理解：为了一位可能每年来一次、花一万英镑的游客，你失去了一位每月定期光顾的忠实顾客。这不仅仅是一个糟糕的决定，更是缺乏远见。
我推荐它
我很满意，谢谢。
Mixed Experience; Comfort and disappointments
We enjoyed a two-night stay in the tree house room at SASA Harmanlık Hotel. The room boasted ample space and offered breathtaking views. However, our experience with the hotel management was less than satisfactory. Here's a rundown of our experience at SASA:
Prior to check-in:
- Despite the agreement for payment upon arrival, an unauthorized attempt was made to charge my registered credit card beforehand. This occurred well in advance of the designated check-in time.
During check-in:
- When requesting to pay in Euro (€), we were informed that the hotel does not operate as an exchange office and were charged at a less favorable rate than the prevailing market rate. It's worth noting that while I don't expect the hotel to function as an exchange office, I do expect fair currency exchange practices.
Throughout our stay:
- On the second day, we returned to find our room uncleaned despite displaying a request for housekeeping. We chose not to report this due to our previous check-in experience.
- The hot water supply was inadequate, fluctuating between hot and cold after the first 10 minutes. This made it challenging for two people to shower comfortably.
Check-out:
- Surprisingly, the smoothest part of our stay was the check-out process, simply because it marked the end of our stay.
⁃ We were meant to be charged for cappuccino we grabbed at the breakfast, since they didn’t have any change, it was on the house. Thanks for it.
Not recommended by the value we pay
Although the location is beautiful, the treatment, reception, services and smile are non-existent. They do not know or appreciate smells and do not speak English.