酒店回复: Thank you so much, Stefan, for your great review! We appreciate your business and we're glad that you had a fantastic stay. Hope to see you soon!
3.0分
朋友出游
Well i wasnt informed about a very loud portable a c unit in room. Sink stopper broken.
But staff was great.
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酒店回复: Hi there Sydney, and thank you for taking the time to leave us with a review regarding your recent stay. While we're glad that our staff was pleasant and helpful, we apologize for the fact that you were not informed about the portable A/C in your room, and that it caused a disturbance during your time with us. We always strive for excellent, however it is clear that we fell short in your case. We hope that we'll see you again soon so that we can make it up to you.
4.0分
其他
We were without hot water on Saturday, was told the demand was too high. Not verry convenient when you have plans.
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酒店回复: Thank you for your review, Jodie! We're glad that you had a positive experience overall, but we're remiss to hear that you were without hot water on Saturday morning. That definitely does not constitute a smooth experience for our guests, and we'll be sure to look into it immediately. We hope to see you again soon!
1.0分
商务出差
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Bad Experience
The aesthetic & most of the service was fine but had to ask to move rooms twice. The first room I got smelled really bad & I was moved two doors down, which was okay. The issue I had after is that they don’t warn you about the rooftop being extremely loud. I was there on business & needed to be up early but could not sleep due to the live band on the rooftop. You can hear it throughout the building. I asked the next day if I could switch to any other room where you could maybe hear less of the noise but she said that it shouldn’t be as loud because there won’t be a live band, just music from their speakers. I could still hear the music & didn’t get the rest I needed again. Had I known I would have stayed elsewhere. This really affected my performance the next day as I was exhausted. Won’t be staying here again.
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酒店回复: Dear Andrea, thank you for taking the time to leave us with a review regarding your recent stay. Please accept my sincere apologies for your experience. We want all of our guests to have the pleasant and peaceful stay that they are looking for, and it is clear that we fell short in your case. Our Rooftop can definitely be a party on the weekends, and while we do our best to mitigate noise, we understand that we failed to do so for you. Rest assured that we value your feedback, and will be using it to continue to move forward in a positive direction. We do hope that you'll give us another try, so that we can show you what we're really made of.
5.0分
情侣出游
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Location next to RoRo (Roosevelt Row) in downtown Phoenix is great. The arts district has been upscaled over the past 25 years and is now a destination that includes 4 or 5 brew pubs within 5 blocks, plus some excellent food venues. Raucous area (in a good way) on First Friday Artwalk with vendors, musicians, food trucks, galleries, etc. Try it and you'll like it.
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酒店回复: Thank you, Robert, for your delightful and detailed review! We are happy to know that you had a great experience with us. and that you had the opportunity to check out our surrounding neighborhood. Roosevelt Row sure has a lot to offer! We hope to see you again soon. Travel safe!
凤凰城酒店的绝佳选择
我们预订的网站上写着有泳池，但实际上根本没有。你甚至不能接触水。所以，预订这里的人请注意，凤凰城这家酒店没有泳池。我不得不花额外的钱去别的地方游泳。我再也不会住在这里了。大家预订的时候一定要看清楚，Trip.com不是个好网站。
设施很棒，位置也很好。
服务很好
很好。
这是我第一次住在凤凰城，很舒服，因为附近有吃饭的地方，包括一个小超市。
洁净室
Well i wasnt informed about a very loud portable a c unit in room. Sink stopper broken.
But staff was great.
We were without hot water on Saturday, was told the demand was too high. Not verry convenient when you have plans.
Bad Experience
The aesthetic & most of the service was fine but had to ask to move rooms twice. The first room I got smelled really bad & I was moved two doors down, which was okay. The issue I had after is that they don’t warn you about the rooftop being extremely loud. I was there on business & needed to be up early but could not sleep due to the live band on the rooftop. You can hear it throughout the building. I asked the next day if I could switch to any other room where you could maybe hear less of the noise but she said that it shouldn’t be as loud because there won’t be a live band, just music from their speakers. I could still hear the music & didn’t get the rest I needed again. Had I known I would have stayed elsewhere. This really affected my performance the next day as I was exhausted. Won’t be staying here again.
Location next to RoRo (Roosevelt Row) in downtown Phoenix is great. The arts district has been upscaled over the past 25 years and is now a destination that includes 4 or 5 brew pubs within 5 blocks, plus some excellent food venues. Raucous area (in a good way) on First Friday Artwalk with vendors, musicians, food trucks, galleries, etc. Try it and you'll like it.