酒店回复: 亲爱的苏珊：我们很高兴得知您在夏洛特机场湖畔希尔顿逸林酒店 (Tru by Hilton Charlotte Airport Lake Pointe) 的短暂入住体验如此美好。我们很高兴得知我们的夜班经理为您提供了卓越的服务，使您的抵达和入住流程顺畅无阻。我们始终致力于确保宾客拥有舒适轻松的入住体验，很高兴得知您在我们干净舒适的客房中得到了充分的休息。很遗憾您的入住时间如此短暂，希望您将来有机会再次光临，享受更长的假期。感谢您选择夏洛特机场湖畔希尔顿逸林酒店，我们期待着您的再次光临，为您带来又一次愉快的入住体验。此致，夏洛特机场湖畔希尔顿逸林酒店管理团队
酒店回复: 亲爱的Kim，我们很高兴得知您在夏洛特机场湖畔希尔顿逸林酒店 (Tru by Hilton Charlotte Airport Lake Pointe) 的住宿体验非常愉快。我们以热情友好的员工、干净整洁的客房以及便捷的设施（例如免费班车服务）而自豪。我们很高兴能够帮助您缓解旅途中的紧张情绪。夏洛特机场湖畔希尔顿逸林酒店 (Tru by Hilton Charlotte Airport Lake Pointe) 的团队致力于为宾客提供轻松愉悦且便捷舒适的入住体验，我们很高兴您也认同这一点。感谢您的好评，并期待您下次光临。我们期待着您再次光临，享受宾至如归的体验！此致，夏洛特机场湖畔希尔顿逸林酒店 (Tru by Hilton Charlotte Airport Lake Pointe) 管理团队
5.0分
情侣出游
原文
翻译提供方：Google
酒店和工作人员满足了我的需求。我只是希望附近能有更多餐厅和活动选择。9/10 推荐
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酒店回复: Dear Brittany,We are thrilled to hear that you had a fantastic experience at Tru by Hilton Charlotte Airport Lake Pointe and that our property and staff met your needs. We strive to provide superior hospitality with fun, functional pet-friendly rooms and a free hot breakfast to ensure our guests truly feel at home.We appreciate your feedback regarding the lack of eatery and activity options nearby. We understand how important it is to have convenient options for dining and entertainment, and we will definitely take this into consideration to enhance the guest experience.Thank you for recommending us with a 9/10 rating. We are committed to continual improvement and we look forward to welcoming you back for another great stay. All parking fees go towards ensuring the safety and security of our guests and their vehicles.We are proud to provide a hot breakfast buffet, featuring a variety of southern favorites, to kick start your day. We hope to see you again soon at your home away from home!Sincerely,Management TeamTru By Hilton Charlotte Airport Lake Pointe
1.0分
家庭亲子
原文
翻译提供方：Google
网站上没有提到停车费。
房间不干净。
炭上有一些食物的灰尘。
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酒店回复: Dear Smit,We are glad to hear that you enjoyed the pet-friendly rooms, free hot breakfast, and activated lobby during your recent stay at Tru by Hilton Charlotte Airport Lake Pointe. We appreciate your feedback regarding the cleanliness of the room and the dust on the chair. Rest assured, we will address these issues with our housekeeping team to ensure a higher standard moving forward. As for the parking charge not being mentioned on the website, please note that all parking fees go towards ensuring the safety and security of our guests and their vehicles. We hope that despite the issues you experienced, you will give us another chance to provide you with a superior hospitality experience in the future. We look forward to welcoming you back soon at your home away from home!Sincerely,Management TeamTru By Hilton Charlotte Airport Lake Pointe
Quiet and safe facility. Clean and new. Only downsides are the pay to park, and the very abnormally slippery shower floors. Be careful! They are slippery when just wet, not just when using soap.
酒店装潢时尚现代，非常精致。床太舒服了，我睡过了头。房间干净整洁，用品齐全。房间里有壁挂式温控器，温度控制得很好，非常舒适。早餐丰盛，有热食、面包和麦片。前台服务人员热情高效，机场班车服务也很有条理、可靠。唯一不足之处是，虽然我是酒店客人，但他们还是收取了我10美元的停车费。
非常棒的酒店预订！
我在这家酒店的住宿体验非常棒。员工非常友好热情，乐于助人。大堂里有台球桌，空间宽敞舒适。酒店还提供免费咖啡、茶和水。房间干净整洁，令人倍感温馨。浴室也干净整洁，设施都很新。酒店提供了充足的毛巾，所以我们几乎不需要其他东西。此外，酒店还提供免费热早餐。我一定会再次入住这家酒店。
入住期间，我们放在房间桌上的一件物品在客房清洁后丢失。我们与酒店管理层沟通过此事，他们很可能是误扔了。然而，在我们离开的最后一天，第二件物品也丢失了，直到退房时我们才发现。我们致电酒店前台并进行了报告。他们表示会跟进客房清洁情况，并会给我们回电或邮件告知最新进展。但两周过去了，我们仍然没有收到任何回复。入住期间我们竟然丢失了两件物品！我们对这家酒店非常失望。管理层需要调查此事，并审查员工的工作，酒店缺乏有效的管理流程。我们不推荐这家酒店。
对于3.5小时的住宿来说，这是最好的酒店住宿体验。我们到的时候很晚了，因为要转机。夜班经理太棒了。她非常清楚地解释了如何从机场乘坐班车，然后在我们到达后迅速帮我们安排了房间。在疲惫不堪的情况下，能得到这样的服务真是太难得了。班车准时，所以不用担心。房间很干净，床也很舒服。我们真的睡了一会儿。真希望我们能睡得更久一些！
周围环境不错，也很安全。酒店也不错。工作人员也很好。
空调噪音很大，而且我不喜欢停车费。如果你是住在酒店的客人，就不应该支付停车费。
由于航班取消，我们快速安排了过夜。工作顺利。员工友好，干净。免费班车是加分项
酒店和工作人员满足了我的需求。我只是希望附近能有更多餐厅和活动选择。9/10 推荐
网站上没有提到停车费。
房间不干净。
炭上有一些食物的灰尘。
健身房 - 没有垫子的房间
Quiet and safe facility. Clean and new. Only downsides are the pay to park, and the very abnormally slippery shower floors. Be careful! They are slippery when just wet, not just when using soap.