Clean, comfortable, efficient room. Great beds and easy, good shower with exhaust fan in the bathroom.
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酒店回复: Thank you for taking the time to share your experience. I am happy to see we met all your expectations. We look forward to seeing you the next time your adventures bring you to the area. Have a great day.
5.0分
其他
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No doubt.. one of the nicest!!!!!
Comfortable bed!!!! Large clean room… friendly staff…. Very nice hotel! Location is convenient to interstate & town.
We purchased the breakfast voucher (it’s not included otherwise) & it was very good; def worth it.
Will stay here if in Asheville again!
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酒店回复: Thank you for taking the time to share your experience. I am happy to see we met all your expectations. We look forward to seeing you the next time your adventures bring you to the area. Have a great day.
5.0分
其他
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Can't wait to return
Excellent vacation stay. Hotel was CLEAN, bed was comfortable and staff was friendly. The breakfast was amazing! Definitely planning a future stay!
5.0分
其他
We enjoyed it and would stay again. A couple not so greats but we worked through it.
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酒店回复: Thank you for taking the time to share your experience. I am happy to see we met all your expectations. We look forward to seeing you the next time your adventures bring you to the area. Have a great day.
房间干净，环境优美安静，交通便利，旅行必选！
酒店设施很好
新的酒店，棒
希望您在预订阿什维尔希尔顿花园酒店之前能先阅读这篇评论。虽然有很多正面评价，但请花点时间做些深入研究。重要的不是企业如何回应积极的体验，而是当事情没有按计划进行时他们如何应对。这是一次完美的旅行的最后一站，我们探望了家人，并参加了沿途各个城市的高中和大学田径比赛。在此之前和之后，所有酒店都很完美。在得知我们购买的房间类型无法使用我们的预订后（我必须指出我们当时受到的待遇）。抵达时没有人提到这一点，当我们到达房间时，我打电话给前台，但没有成功。然后我走到前台出示我的预订详情。他们的回复几乎是漠不关心，也没有提供任何帮助。我还得提一下，我们入住的时候，大堂和前台好一会儿都没人。事实上，除了希尔顿花园酒店的两名男员工，我们没看到其他人，无论是客人还是其他什么人。我提出接受我们安排的房间，因为我们长途旅行很累，但我希望价格能反映出我们安排的那间价格更低的房间。他们又耸耸肩，结果没成交。他们说我们是通过********预订的，但实际上我们抵达时直接付了钱给酒店。我真是太沮丧了。我要求和经理谈谈。经理没空。R
不满意
我们到达办理入住手续时，前台的那个家伙完全不知道自己在做什么。他说房费要将近400美元，然后又说小狗要额外支付85美元。
我们本来打算离开，不住了，因为预订和保留房间时被告知的费用要低得多。
然后他又说大约199美元，我妈妈用她的希尔顿荣誉客会卡支付了，因为她有积分。
现在我的卡上有一张303.97美元的账单。
我会对这笔费用提出异议，并留下差评，理由是缺乏客户服务和额外收费，更不用说我们的水被完全切断了。
不值得。房间有异味。入住期间没有打扫。他们也没有给我们预订的房间。以后不会再住这样的酒店了。
Clean, comfortable, efficient room. Great beds and easy, good shower with exhaust fan in the bathroom.
No doubt.. one of the nicest!!!!!
Comfortable bed!!!! Large clean room… friendly staff…. Very nice hotel! Location is convenient to interstate & town.
We purchased the breakfast voucher (it’s not included otherwise) & it was very good; def worth it.
Will stay here if in Asheville again!
Can't wait to return
Excellent vacation stay. Hotel was CLEAN, bed was comfortable and staff was friendly. The breakfast was amazing! Definitely planning a future stay!
We enjoyed it and would stay again. A couple not so greats but we worked through it.