酒店回复: Hello Melissa,Lamentamos que su experiencia no haya sido satisfactoria y que se haya sentido incómodo durante su estancia. Apreciamos sus comentarios, ya que nos ayudan a entender mejor las áreas en las que necesitamos mejorar. Esperamos que, a futuro, pueda darnos otra oportunidad y disfrutar de una experiencia más positiva. Su seguridad y bienestar son muy importantes para nosotros.
3.0分
其他
原文
翻译提供方：Google
或多或少
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酒店回复: Hello Yesenia, Agradecemos que hayas compartido tu experiencia con nosotros. Aunque sentimos que tu estancia no cumplió con tus expectativas, tus comentarios son valiosos y se tendrán en cuenta para seguir mejorando nuestros servicios. Si tienes más detalles que desees compartir, te invitamos a que te pongas en contacto con la dirección del hotel. Valoramos tu opinión y esperamos que en el futuro consideres darnos otra oportunidad.
1.0分
其他
原文
翻译提供方：Google
坏的
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酒店回复: Hello Husam, Thank you for sharing your feedback. We take all guest reviews seriously as they help us to improve our services and overall guest experience. If you'd like to discuss your experience in detail, we encourage you to reach out to our management team directly. Your input is invaluable in helping us better serve our guests in the future.
1.0分
其他
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HORRIBLE
Room stunk like **** (skunk), they give you 2 towels and if you need more you take the used ones to them and they wash them and bring them back to you. Took over 10 minutes for someone to come even check us in. There’s not extra lock on the door, the bathroom door won’t shut all the way and the lock hinge is hanging off the wall. Tv won’t even change channels, pillows are tiny and very worn out, the beds are NOT queen size like we reserved, the beds are hard as rocks, homeless people hanging out in the stairways, people in the parking doing *****.
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酒店回复: Hello Jennifer,Thank you for your feedback. We take all guest comments seriously and appreciate you sharing your experience. It’s concerning to hear about the issues you faced during your stay, from the room condition to the check-in process. We encourage all guests to report any concerns during their stay so we can address them promptly. Your insights help us improve, and we hope you will consider staying with us again in the future for a more enjoyable experience.
1.0分
其他
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After 7 PM, they close the lobby. You have to walk the stairs to go to your room. They shut down the elevator. The place is dirty. The place is messy. The owner is nasty and rude telling us to shut up while he’s talking very nasty place to be with it needs to shut down and rebuild and the State need to come in and clean it up
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酒店回复: Hello Constance,Thank you for sharing your feedback. We're sorry to hear your experience did not meet your expectations. Your comments regarding the lobby hours and overall cleanliness will be noted for our management team's consideration. We aim to provide a comfortable environment, and we appreciate you bringing these concerns to our attention. Each guest's experience is valuable to us, and we hope for better days ahead for our future guests.
1.0分
情侣出游
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Do not let the reviews fool you, we booked a room for one night trying to save some money as the online reviews looked fine. It ended up being disgusting. We walked into the room and the lights wouldn’t turn on, smelled of fresh cigarettes and shortly after sitting down, there were cigarette butts on the floor. We asked for a refund as I felt unsafe without any lighting in the room and could hardly breathe with the smell. We were told to contact ******* by the owner, and then ******* told us we had to contact the owner. He offered to change the room while we were on the property and then again with ******* to which we declined due to the smell and no guarantee of cleanliness. We ended up walking away empty handed after contacting *******, they contacted the owner and nothing could be done. Spend your money else where, i would have rather have slept in my car.
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酒店回复: Hello Chloe,Thank you for your feedback. We appreciate you taking the time to share your experience, as guest satisfaction is important to us. We strive to maintain clean and comfortable accommodations and will review your comments with our team to ensure we are meeting our guests' expectations. We understand your concerns regarding your stay and encourage you to reach out to management for further assistance. Your input is valuable, and we hope you consider giving us another chance in the future.
1.0分
朋友出游
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The facility is the opposite of the pictures posted online. The outside is not very clean but the rooms are clean at least. The facility had a group of guys who looked questionable who stayed in a specific area all the time and there was a fight outside my room door the night I stayed. I was staying the night before a cruise. I would recommend people avoid this hotel if they have their family and children. I made the best of my one night but would not stay again.
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酒店回复: Hello Joshua,Thank you for sharing your feedback. We're glad to hear you found your room clean, but it's disappointing that the overall experience did not meet your expectations. We take guest safety and comfort seriously, and your concerns will be shared with the appropriate team. We appreciate your input as we continually strive to improve our guest experience and hope you find a hotel that better suits your family's needs for future travels.
这家“酒店”的广告宣传具有欺骗性，所有图片都是假的，大部分好评也是假的。
这绝对是我住过最糟糕的酒店。我的房间是吸烟房，尽管预订时说是不吸烟房，但味道太难闻了（根据其他评论来看，他们所有房间似乎都这样）。外面的人整晚都在大喊大叫，床是一个非常不舒服的弹簧床垫，就像沙发床里那种。房间很脏，电视也不能用，问题数不胜数。
这个地方不安全，如果你打算住这里，我强烈、强烈建议你住其他任何地方。
我们一醒来就离开了，并为第二个晚上预订了另一家酒店，因为我们实在无法在那里多待一刻。
照片和实际体验完全不符。房间和浴室都很脏。到处都是烟味，我丈夫还在二楼发现了一个点22口径的子弹壳。
这是我住过的最糟糕的地方。墙上有洞。不推荐。
气氛很沉重，地板黏糊糊的，房间里弥漫着烟味，马桶冲水也不顺畅。我感觉那里很不安全。我晚上10点带着儿子到的，凌晨4点就离开了。
或多或少
坏的
HORRIBLE
Room stunk like **** (skunk), they give you 2 towels and if you need more you take the used ones to them and they wash them and bring them back to you. Took over 10 minutes for someone to come even check us in. There’s not extra lock on the door, the bathroom door won’t shut all the way and the lock hinge is hanging off the wall. Tv won’t even change channels, pillows are tiny and very worn out, the beds are NOT queen size like we reserved, the beds are hard as rocks, homeless people hanging out in the stairways, people in the parking doing *****.
After 7 PM, they close the lobby. You have to walk the stairs to go to your room. They shut down the elevator. The place is dirty. The place is messy. The owner is nasty and rude telling us to shut up while he’s talking very nasty place to be with it needs to shut down and rebuild and the State need to come in and clean it up
Do not let the reviews fool you, we booked a room for one night trying to save some money as the online reviews looked fine. It ended up being disgusting. We walked into the room and the lights wouldn’t turn on, smelled of fresh cigarettes and shortly after sitting down, there were cigarette butts on the floor. We asked for a refund as I felt unsafe without any lighting in the room and could hardly breathe with the smell. We were told to contact ******* by the owner, and then ******* told us we had to contact the owner. He offered to change the room while we were on the property and then again with ******* to which we declined due to the smell and no guarantee of cleanliness. We ended up walking away empty handed after contacting *******, they contacted the owner and nothing could be done. Spend your money else where, i would have rather have slept in my car.
The facility is the opposite of the pictures posted online. The outside is not very clean but the rooms are clean at least. The facility had a group of guys who looked questionable who stayed in a specific area all the time and there was a fight outside my room door the night I stayed. I was staying the night before a cruise. I would recommend people avoid this hotel if they have their family and children. I made the best of my one night but would not stay again.