酒店回复: Hi Justin, reading this felt like a breath of ocean air—thank you for such a beautifully worded review. Returning for your fourth visit and still feeling wowed means everything to us. Your description captures so much of what makes the Marriott Virginia Beach Oceanfront Resort special, from those sweeping Atlantic views to the warmth of our team. We're truly honored to be your go-to spot for serenity and seaside elegance.Warm regards,Guest Experience Team

酒店回复: Dear Andy, we appreciate you sharing these details—it's clear your stay didn’t go as smoothly as it should have, and that matters to us. Having your room changed despite booking well in advance, combined with the mobile check-in glitch and the delay in getting towels, isn’t the seamless experience we want to provide at the Marriott Virginia Beach Oceanfront Resort.The issue with the TV and the lack of clarity around EV charging are also noted—thank you for pointing them out. We’ll be reviewing each of these concerns with the appropriate teams to help prevent similar frustrations. We hope your overall stay still held some moments of rest, and we’d truly welcome another chance to get things right for you.Warm regards,Guest Experience Team

酒店回复: Dear Jim, It’s disheartening to hear, Jim, that your arrival and departure experiences didn’t reflect the level of care and service expected from a stay at an oceanfront resort. A booked room should always be ready to welcome its guest, and luggage assistance should feel effortless from start to finish. We are truly sorry that these details—so essential to a smooth and gracious visit—were missing on this occasion. We sincerely hope you might give us the chance to restore your faith in our hospitality, showing you the thoughtful and attentive experience many of our guests enjoy.Warm regards,Guest Experience Team

酒店回复: Dear Aissatou,Thank you for your wonderful four-star review! We're delighted that your family enjoyed our oceanfront location, pristine environment, and kids' activities—there's nothing quite like watching little ones build sandcastles right outside our doors.Your appreciation for our amenities means so much to us. We're equally grateful for your honest feedback about our restaurant. I've shared your observations about menu variety and preparation with our culinary team, as constructive insights like yours help us continually improve the dining experience.We would be honored to welcome you and your family back to our Virginia Beach home, where endless ocean meets our dedication to creating extraordinary memories.Warm regards,Guest Experience Team

酒店回复: Thanks, Michael. It’s lovely to hear you enjoyed the pool and the overall atmosphere here—it really does make all the difference. We’re glad your time at the Marriott Virginia Beach Oceanfront felt like a refreshing step up, especially after your earlier stay nearby.Warm regards,Guest Experience Team

酒店回复: Dear John, thank you for your honest feedback.We're genuinely sorry to hear that the location of your room compromised the comfort of your stay. While the mechanical systems are essential to servicing the full property, no guest should feel overwhelmed by their presence—especially when trying to enjoy the balcony. Departing early is a clear sign the experience did not align with expectations, and that’s disappointing to learn.This is not reflective of the experience most of our guests have, and we regret that your visit fell short. We sincerely hope you will consider giving us another opportunity to restore your faith in our hotel and hospitality.Warm regards,Guest Experience Team