酒店回复: good evening, thank you for your feedback. this has been passed onto our relevant teams. kind regards
2.0分
其他
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On the positive side, the hotel is a pleasant setting. However, the check-in process was slow and not very informative. The internet wasn’t working anywhere in the hotel, and with no mobile signal available, we were unable to communicate with our family.
The room also had several cobwebs, many within easy reach, which made us question how thoroughly it had been cleaned. Just after midnight, we were woken by drunk guests returning to the room next door, and the noise continued for some time.
We visited the bar and restaurant, but they also fell short of expectations. The staff were friendly and hardworking, but service was quite slow, particularly for drinks; on one occasion, it took 30 minutes to receive a drink. There appeared to be a lack of organisation, with staff needing to go across the road to the pub to collect condiments and drinks. Of the two meals we ordered, the steak was fine, but the cod was unfortunately quite poor, it certainly wasn't fresh. Additionally, several drinks listed on the menu were unavailable.
Upon checking out we were not asked how our stay was and if everything had been okay.
酒店回复: Thank you for your feedback. kind regards
2.0分
商务出差
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Rooms are nice, with great facilities in room and also on site.
Restaurant has great food. However there is an inherent problem with the WiFi connectivity at this location and being in a valley the mobile signal is none existent in rooms also.
For those travelling for business like myself, and working with confidential data, connecting to a hotspot in a bar is less than ideal.
With no mobile signal in rooms is borderline dangerous as you are uncontactable should any emergency occur.
It’s my 3rd or 4th time staying and only once has the WiFi been working properly, so don’t be led to believe it’s a temporary or one off issue upon arrival.
It’s such a shame as it’s a fantastic location and should the WiFi be sorted, would stay there more often.
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酒店回复: Good Afternoon ,Thank you for your feedback we will pass this across to our management team ,Kind regards
2.0分
其他
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The first time ever we left a weekend break a day early.
The room was unbearable. So hot even with heating off and windows open. Very noisy it felt like we were sleeping in a boiler room. The bed was uncomfortable we had to ask for extra pillows to fill the gap between the bed and mattress as the pillows disappeared down the gap during the night. The sheets rustled like a crisp packet. The hotel had no WiFi which reception made out was a temporary problem but had a sign printed and framed! After reading previous reviews this is a longer term problem. This was not a 4 star hotel as advertised.
酒店和庭院都很漂亮——非常传统，充满魅力，而且位于科茨沃尔德的绝佳位置，靠近农夫狗餐厅。工作人员很友好，尽力提供帮助，但WiFi完全没用，而且没有手机信号，也就意味着无法上网，这让人很郁闷。房间很热，除了开窗之外没有其他降温的方法，尤其是在一楼，开窗不太方便。淋浴水温忽冷忽热，而且考虑到高昂的价格，房间本身感觉有点小。总的来说，环境很棒，但一些实际问题让我的入住体验有些失望。
总体来说，入住体验非常愉快。
我们略感不满的是，不购买护理项目就无法进入水疗中心。
另外，房间里的无线网络也无法使用。
地理位置优越、房产潜力巨大，却尚未标榜“奢华”的奢华酒店，意味着需要注重细节，而员工的态度和风度也与此相符。
老磨坊酒店的早餐乏味无趣，绝对不值结账时账单上那20英镑加服务费（！！）的惊喜。第二天早上，员工态度恶劣更是雪上加霜。当我们要求加一杯意式浓缩咖啡，或者指出他们点错了我们的订单时，他们明显表现出不屑一顾的态度……
我们入住的是花园套房，非常棒，环境也很安静。酒店环境优美，能置身于如此静谧之地真是太好了。房间宽敞，浴室设施齐全。我强烈推荐这家酒店。
酒店不错，服务热情友好。周边环境舒适。房间清洁度还有待提高，因为窗台等地方积满了灰尘，墙上还有几处血迹。
这家酒店有点破旧。瓶子和玻璃杯超过24小时都没人清理，房间外的楼梯上到处都是鸟粪。
每晚350英镑，我本来希望价格能高一点。我还希望能够使用酒店的泳池，但没能用。
跟广告宣传的不符，位置不好，没有健身房，床超级不舒服，员工服务不周到，即使没人用水疗也无法使用，餐厅服务很差，等等等等。千万别浪费时间或金钱。
On the positive side, the hotel is a pleasant setting. However, the check-in process was slow and not very informative. The internet wasn’t working anywhere in the hotel, and with no mobile signal available, we were unable to communicate with our family.
The room also had several cobwebs, many within easy reach, which made us question how thoroughly it had been cleaned. Just after midnight, we were woken by drunk guests returning to the room next door, and the noise continued for some time.
We visited the bar and restaurant, but they also fell short of expectations. The staff were friendly and hardworking, but service was quite slow, particularly for drinks; on one occasion, it took 30 minutes to receive a drink. There appeared to be a lack of organisation, with staff needing to go across the road to the pub to collect condiments and drinks. Of the two meals we ordered, the steak was fine, but the cod was unfortunately quite poor, it certainly wasn't fresh. Additionally, several drinks listed on the menu were unavailable.
Upon checking out we were not asked how our stay was and if everything had been okay.
Rooms are nice, with great facilities in room and also on site.
Restaurant has great food. However there is an inherent problem with the WiFi connectivity at this location and being in a valley the mobile signal is none existent in rooms also.
For those travelling for business like myself, and working with confidential data, connecting to a hotspot in a bar is less than ideal.
With no mobile signal in rooms is borderline dangerous as you are uncontactable should any emergency occur.
It’s my 3rd or 4th time staying and only once has the WiFi been working properly, so don’t be led to believe it’s a temporary or one off issue upon arrival.
It’s such a shame as it’s a fantastic location and should the WiFi be sorted, would stay there more often.
The first time ever we left a weekend break a day early.
The room was unbearable. So hot even with heating off and windows open. Very noisy it felt like we were sleeping in a boiler room. The bed was uncomfortable we had to ask for extra pillows to fill the gap between the bed and mattress as the pillows disappeared down the gap during the night. The sheets rustled like a crisp packet. The hotel had no WiFi which reception made out was a temporary problem but had a sign printed and framed! After reading previous reviews this is a longer term problem. This was not a 4 star hotel as advertised.