I’ve stayed at Hyatt houses several times. I was excited because this one was brand new ! Elevator was down! Pool/hot tub broken and didn’t tell! $17 a night parking staff was not friendly at all. Not a fan of this place
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酒店回复: Thank you for sharing your feedback with us. We truly appreciate your loyalty to Hyatt House and are sorry to hear that your experience with our property fell short of expectations.We apologize for the inconvenience caused by the elevator outage and the pool/hot tub being unavailable, as well as the lack of communication regarding these issues. This should have been clearly shared at check-in. We’re also disappointed to hear about the interaction you had with our staff, as friendly and attentive service is something we take very seriously.Your comments have been shared with our management team so we can address these concerns promptly. We value your input and would welcome the chance to regain your trust.
3.0分
其他
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Checkin was easy, but we were charged for parking upon arrival. One elevator was broken causing a backup at the elevator and also a lot more walking for our room location. The smells in the hotel were overwhelming it often smelt like someone had cooked fish. The pool was freezing cold, we had one kiddo brave the cold and lasted about 5minutes before their lips were purple. The business center was out of order and computers were down. Check out was 11am and the cleaning team began knocking at the door around 8am and repeated it 3 different times before we left at 9:45.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay, including the parking charge, elevator issues, odors, pool temperature, business center outage, and disturbances from housekeeping. We will follow up with our staff to make sure this does not happen again. Your detailed comments are extremely valuable, as they help us identify areas for improvement. We truly regret that these issues impacted your stay and hope you might consider giving us another opportunity to provide a more comfortable and seamless experience in the future.
4.0分
商务出差
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Nice room, great to have the extra space of the suite and kitchen + living room, and free basic breakfast . The bar/restaurant in the hotel is pretty limited in service and hours but has a nice menu when available. The location is very convenient to the airport and they offer a free shuttle - get a reservation through the hotel.
In all, better than a basic hotel if you have a car or don’t care about food and like the area.
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酒店回复: Thank you for taking the time to share your detailed feedback! We’re glad to hear you enjoyed the extra space of our suites, the kitchen and living areas, and our complimentary breakfast. We appreciate your comments about our bar/restaurant and will take them into consideration as we look for ways to improve. It’s great to know you found our location convenient and enjoyed the free shuttle service. We hope to welcome you back for another enjoyable stay at Hyatt House!
3.0分
商务出差
The bathroom mirror was dirty, could have used a bigger bowl in the kitchen. Very noise people above us running back and forth at 4:00 am.
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酒店回复: Thank you for taking the time to share your feedback. We’re sorry to hear about the issues with the bathroom mirror, kitchen bowl, and noise during your stay. Your comments help us identify areas for improvement so we can provide a better experience for future guests. We hope you’ll consider giving us another chance to make your next stay more comfortable and enjoyable.
房间超棒，非常干净。设施也很好。我们住的是两卧室特大号床公寓。绝对会再来住的。前台的Gail人超级好，很友善！孩子们也很喜欢游泳池！谢谢你们让我们的入住如此愉快！
位置很好，还有免费机场班车。
前台员工很友好也很乐于助人！
房间又大又干净，非常满意！早餐种类丰富，吃得很舒服。服务超级棒！
完美入住体验。
离机场很近——坐公交车15分钟就到。
马路对面就有餐厅。
环境安静。
早餐不错。
酒店班车不来
酒店班车没有到机场，所以我在-20摄氏度，几乎冰冻的天气里等了一个多小时。
床和房间超级舒服
酒店接待员非常友善，帮我们指路和寄存行李。
房间很宽敞，床特别舒服，即使我的背部有问题，也能睡得很舒服。
早餐包括在内，但我厌倦了每天吃同样的饭菜。
我觉得咖啡服务和软饮料服务都很好。
I’ve stayed at Hyatt houses several times. I was excited because this one was brand new ! Elevator was down! Pool/hot tub broken and didn’t tell! $17 a night parking staff was not friendly at all. Not a fan of this place
Checkin was easy, but we were charged for parking upon arrival. One elevator was broken causing a backup at the elevator and also a lot more walking for our room location. The smells in the hotel were overwhelming it often smelt like someone had cooked fish. The pool was freezing cold, we had one kiddo brave the cold and lasted about 5minutes before their lips were purple. The business center was out of order and computers were down. Check out was 11am and the cleaning team began knocking at the door around 8am and repeated it 3 different times before we left at 9:45.
Nice room, great to have the extra space of the suite and kitchen + living room, and free basic breakfast . The bar/restaurant in the hotel is pretty limited in service and hours but has a nice menu when available. The location is very convenient to the airport and they offer a free shuttle - get a reservation through the hotel.
In all, better than a basic hotel if you have a car or don’t care about food and like the area.
The bathroom mirror was dirty, could have used a bigger bowl in the kitchen. Very noise people above us running back and forth at 4:00 am.