酒店回复: Thank you for submitting a review. In regards to your claims, you never requested to speak to management at any time. You called the staff the same night as your arrival, yelled at the staff member, and when they attempted to get further information on the water issue that was occurring you hung up on them. The following morning you are on camera getting rude with another staff member and never once mentioned speaking with a manager. Next, the staff member immediately alerted maintenance and housekeeping. They checked your room which had hot water, as did the rest of the hotel, and the phone that was working just fine. We can provide documentation from previous guests in that room of the items working if you would like. No calls are shown in the system from that room or attempting to be made from that hotel line to the front desk. Our staff are visibly seen on camera throughout the multiple cameras in the hotel. We aren't sure why you said it took you over 2 hours to reach the staff member when you could have walked to the desk if a phone wasn't working instead of continuing to call supposedly? It seems like a simple case of user error and that is fine. Also, when you called today for the first time you immediately started berating myself before I could even ask a word. When I attempted to get further information you proceeded to yell at me and not once did I call you a liar. Please remember that respect does go both ways. We understand issues happen however, the staff attempted to verify and/or resolve the issues the first time and you refused her assistance. There isn't much more a staff member can do when you have refused assistance of their help to get things working or to be shown how to work them.

酒店回复: Thank you for submitting a review. We will look into the issues mentioned however, we wish you would have notified the staff of any issues so that we might have had the opportunity to properly address them during your multiple night stay with us.

酒店回复: Thank you for submitting a review. We are sorry to hear of the issues however, the policies were clearly stated immediately. You were explained to as to why the reservation was cancelled and completely refunded even though we did not have to do that. You were also given the options on rebooking and providing the proper information to which you did not do. The policies are clearly stated in regards to all of this.

酒店回复: Thank you for submitting a review. We are sorry to hear of the issues experienced however, the policies were clearly stated. You also refused the staff's attempts at helping with relocation to a more suitable property.

酒店回复: Thank you for submitting a review. We are sorry to hear of the issues experienced and will look into them immediately.

酒店回复: Thank you for submitting a review. We are sorry to hear of the issues experienced however, the issue of cancellation falls with the booking site you used. The hotel cannot modify or cancel a booking from these sites.