酒店回复: Dear guest,Thank you for awarding us the highest rating in your review! We truly appreciate your positive feedback and the time you took to share your experience.It brings us great joy to know that you had such a wonderful stay with us. Your satisfaction is our top priority, and we are committed to providing exceptional service and creating memorable experiences for all our guests.Once again, we sincerely thank you for your kind words and for choosing to stay with us. We look forward to welcoming you back in the future for another enjoyable stay.Kind regards,Cristina SánchezGuest Experience Manager
酒店回复: Dear Lilizidongzhongqi,First of all we would like to express our gratitude on behalf of the entire team at Vincci The Mint for choosing us for your stay. Furthermore, we appreciate you sharing your comments and impressions with us, as your feedback is highly valuable for us in our continuous quest for improvement.We sincerely regret that your stay did not entirely meet your expectations in the room that was assigned to you. We would like to kindly request the opportunity to showcase other room categories with different layout during your next visit.We look forward to welcoming you back in the future.Kind regards,Cristina SánchezGuest Experience Manager
酒店回复: Dear Vajra🐰,We sincerely thank you for your review and for choosing us as your first accommodation option in Madrid. We are delighted to hear that you had a good experience at Vincci The Mint, as your satisfaction is our greatest reward.Furthermore, we confirm that we will take your feedback into consideration as we continue to improve the quality of our services.It has been a pleasure for our entire team to serve you. Please do not hesitate to contact us if you return to Madrid. We will be delighted to welcome you back.Kind regards,Cristina SánchezGuest Experience Manager
酒店回复: Dear Yangyangzenmebuchicao,We sincerely thank you for your review and for choosing us as your first accommodation option in Madrid. We are delighted to hear that you had a good experience at Vincci The Mint, as your satisfaction is our greatest reward.Furthermore, we confirm that we will take your feedback into consideration as we continue to improve the quality of our services. However, after reviewing your comment that "in the room, the shower only has hot water, with no cold water," we regret the inconvenience, and our technical service department will check it. For your future stays, please notify us immediately, as the showers do have both hot and cold water, and the temperature can be adjusted.Additionally, we would like to inform you that the housekeeping team replenishes the minibar water during your stay. Two complimentary minibar water bottles are provided per day, except when the "Do Not Disturb" sign is placed or if we are unable to carry out the cleaning service for any other reason.It has been a pleasure for our entire team to serve you. Please do not hesitate to contact us if you return to Madrid. We will be delighted to welcome you back.Kind regards,Cristina SánchezGuest Experience Manager
酒店回复: Dear Guest,First of all, we would like to express our gratitude, on behalf of the entire team at Vincci The Mint, for choosing us for your stay.Furthermore, we truly appreciate you sharing your comments and impressions with us, as your feedback is highly valuable in our ongoing efforts to improve.We deeply regret that the assigned room did not meet your expectations. Your comfort is of utmost importance to us, and we sincerely apologise for any inconvenience caused. We would like to kindly request the opportunity to offer you a room with a different orientation and more natural light for your future stays. We regret not having been informed of this discomfort during your stay, as we would have gladly shown you alternative rooms that are brighter and have exterior views. Your comfort is our priority.We look forward to welcoming you back in the future for a better experience!Kind regards,Cristina SánchezGuest Experience Manager
酒店回复: Dear guest,Thank you so much for taking the time to share your review and the wonderful photos of your favorite spots and details at Vincci The Mint!We are happy to hear that you enjoyed the complimentary upgrade to a room with views of Gran Vía. It is delightful to know that having a balcony instead of a window allowed you to enjoy the privileged panoramic view of this iconic part of Madrid.Your kind words and attention to detail mean a lot to us. We hope to welcome you back soon for another memorable stay!Kind regards,Cristina SánchezGuest Experience Manager
住了几天，总体很满意
1️⃣ 大堂门口有接水和糖果
2️⃣ 早餐自助餐蛮丰盛的，味道也不错
3️⃣房间很干净也很安静，喜欢这里薄荷色的配色，并且这里薄荷香水也很好闻
之前住过几次，印象都挺好的，这次被安排在一个角落X10的房间，房间结构很奇怪，还有镜子侧对着床，房间味道也有点发霉，比较失望，酒店还比之前贵了。
早餐整体还是不错的，一如既往的丰富和好吃，可以自己点餐。
马德里天气是真的好！
我们非常喜欢这家酒店，它坐落在格兰大道(Gran Vía)的绝佳位置。如果你想购物，这里绝对完美，而且地处市中心。酒店员工非常友善，特别是礼宾员巴勃罗(Pablo)，他非常细心和友好，值得称赞！早餐是点餐式的。唯一美中不足的是房间有点小，但我们在酒店度过了愉快的时光。绝对推荐！
设施：比较老旧
卫生：刷牙杯以为是一次性的，可能是循环用的估计也没人用，里面不是很干净。其他还行的。
环境：一层有免费的柠檬水和糖果，早餐也在一层，是自助点餐的那种，不过我没买，看着种类不多。
这是我第一次来马德里。我们和我妈妈一起旅行，为她庆祝生日，这个选择真是再好不过了。酒店位置超级便利，步行即可到达皇宫和许多其他旅游景点。早餐食物种类丰富又美味，酒店和房间里（薄荷味）的味道也很好闻，最棒的是工作人员超级友善，随时乐意提供帮助。他们甚至帮我做了特别的装饰，并在我妈妈生日当天送了她一份礼物。我肯定还会再来的，非常感谢所有的工作人员。
酒店的早餐真的非常不错，是点餐的，可选种类很多，而且味道很好。
设施方面比较一般，房间洗澡只有热水没有凉水，另外房间打扫也不送水，还得自己要，有的地方没整理。
从酒店大堂到服务，一切都很好。房间更是无可挑剔，透过阳台能看到的马德里风景也令人满意。服务很棒，让人想再次光顾。
圣诞期间在马德里玩，精挑细选了这家酒店，总体来说，地理位置很棒，就在格兰大道，去著名景点都很近，离地铁站也近，周围饭店，家乐福 Dia超市都有。选的内窗，是天井的那种房型，很安静，随机分的房型窗户非常窄，而且不能保持打开，只要一松手就关了。观察了一下，有些房间是这种窄窗户，有些不是，可以完全打开。虽然是顶楼，采光依然很差，加上整个房间几面墙以深绿色为主，特别压抑，挂的画也走暗黑风，要不是交了钱，真想跑路，还好只住三天。我个人比较偏向明亮通风的房间和装修，这种深色墙面加采光差很不舒服，加上天井通风也不咋地，入住后睡得不是很舒服。圣诞节当天送了西班牙特色的糖果巧克力挂在门上，每天电梯一出来的小柜子上有水和软糖。一进酒店的浅绿色酒柜很漂亮，就是房间墙面深绿色太压抑了。
地理位置非常方便，出门就是公交地铁步行5分钟，最繁华的地段。隔壁就是Loewe还在装修。酒店安排的房间风景极好，有个小露台，可以在露台上欣赏街景。房间干净且安全，有保险箱。不足就是酒店房间略小，临街最热闹的市中心会有点点吵。但一个人住就刚好，不知道俩个人会不会有点挤。早餐很丰盛，是点餐式，含早的房间随便点，非常好吃😋。最好的是早餐持续到中午两点，起晚了可以吃个早午餐。不用很赶。会再次入住。
这家酒店就在格兰大道上，虽然这条街很热闹，但我们在房间里一点噪音都听不到。工作人员的服务态度简直太棒了！他们都非常友好！我们还会再来的！！!