酒店回复: Hi Rothman,Thank you for your feedback and for rating us 8/10! We're glad you had a good stay overall. We look forward to welcoming you back and providing you with an even better experience next time. Jeremy Ward #Team6
1.0分
情侣出游
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We were unable to keep our reservation in Pendleton due to the pass closing right before we got there and it was closed for the night due to weather conditions and accidents on the snowy roadway. We had to backtrack to Baker to find a place to stay, which were a few and far between because of the pass closure. We felt that we had gotten lucky to be able to find a room at all. We got the reservation online for a queen bedroom with a microwave and refrigerator and paid extra for those amenities. When we got there, we asked the desk clerk if we could upgrade to a king sized bed. He said yes, and put us in a different room. When we got to the room, we discovered that it was a queen sized bed, so my husband went back to the office and said that we had mistakenly gotten a room with a queen size bed. The same clerk then said that they don’t have any king size beds in the motel. How weird! Anyway, my husband unloaded our bags and when I joined him, I discovered that the room smelled like dirty sweat socks and there was no refrigerator either, for which we received NO refund for the extra we had paid. The room was pretty much a disaster. The sink barely drained and hot water took forever to come out of the faucet. The bathroom door knob was partly broken and the condition of the whole room was rundown, smelly and dreary. We ended up having to pay for two rooms that night and got only one which was LESS than acceptable. We would never go back and DON’T recommend it! Bad experience!
2.0分
商务出差
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They don’t do housekeeping daily like they claim I stay there for two nights they DID NOT CLEAN THE ROOM I pay extra $5 for none working refrigerator I call the front desk and they totally ignore my call
5.0分
其他
Always love how clean and well maintained the rooms are and how friendly the staff is!
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酒店回复: Hi Don,Thank you so much for your wonderful feedback! We’re delighted to hear that you consistently enjoy our clean, well-maintained rooms and the friendliness of our staff. Your kind words truly mean a lot to us. We look forward to welcoming you back again soon!Jeremy Ward #Team6
1.0分
其他
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Pet area was good. Heating was good. Room cleanliness was horrible!!! Floor was filthy and hadn't been mopped in ages. The bedding had multiple hairs and there were spiders in the bed and on the floor. The linens were yellow and looked dirty and smelled dirty. I was afraid of getting bed bugs.
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酒店回复: Hi Robin,We sincerely apologize for the condition of your room and the cleanliness issues you encountered. This is far below the standard we aim to provide, and your feedback will be shared with our housekeeping team for immediate attention. We’re glad you found the pet area and heating satisfactory, but we truly regret the discomfort you experienced and appreciate you bringing this to our attention.Jeremy Ward #Team6
4.0分
家庭亲子
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The hotel is conveniently right off the freeway. The property was clean and the rooms were good size.
The one vending machine in the building didn't work, and that was a real bummer, but we didn't pay to upgrade into a room with a fridge or microwave so I guess it didn't matter.
Note that this motel does not offer breakfast, but the guy behind the counter said that "coffee was free between 6 and 9" in the morning. Bonus! 😁
3.0分
情侣出游
Dest clerk charged extra $5.00 outside ******* for downstairs room even though many were not rented..NOT A GOOD POLICY ANd should me discussed with mgt.
4.0分
家庭亲子
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Nice, standard motel with pleasant check-in staff. Near the freeway and many convenience stores/gas stations. Beds were comfortable. It was evident that this motel had recently been repainted inside and out.
我们需要一个睡觉的地方，这家酒店做到了，价格也很合理。
这是我住过的性价比最低的汽车旅馆。监狱的住宿条件都比这好——我之所以知道，是因为我以前就在监狱工作。这里甚至连一个简单的闹钟都没有。电视遥控器是坏的。连个电视节目指南都没有。狭小的浴室里通风口也不工作，更别提洗发水或护发素了。床上的两个枕头又薄又旧。马桶显然被修过好几次，而且修得非常不专业。房间里苍蝇很多，让我很困扰，但我又想不通它们为什么会在这里，因为房间里既没有微波炉、冰箱，也没有带任何配件的咖啡机。房间闻起来发霉，我花110美元住了一晚，简直就是彻头彻尾的宰客。
没有冰箱
We were unable to keep our reservation in Pendleton due to the pass closing right before we got there and it was closed for the night due to weather conditions and accidents on the snowy roadway. We had to backtrack to Baker to find a place to stay, which were a few and far between because of the pass closure. We felt that we had gotten lucky to be able to find a room at all. We got the reservation online for a queen bedroom with a microwave and refrigerator and paid extra for those amenities. When we got there, we asked the desk clerk if we could upgrade to a king sized bed. He said yes, and put us in a different room. When we got to the room, we discovered that it was a queen sized bed, so my husband went back to the office and said that we had mistakenly gotten a room with a queen size bed. The same clerk then said that they don’t have any king size beds in the motel. How weird! Anyway, my husband unloaded our bags and when I joined him, I discovered that the room smelled like dirty sweat socks and there was no refrigerator either, for which we received NO refund for the extra we had paid. The room was pretty much a disaster. The sink barely drained and hot water took forever to come out of the faucet. The bathroom door knob was partly broken and the condition of the whole room was rundown, smelly and dreary. We ended up having to pay for two rooms that night and got only one which was LESS than acceptable. We would never go back and DON’T recommend it! Bad experience!
They don’t do housekeeping daily like they claim I stay there for two nights they DID NOT CLEAN THE ROOM I pay extra $5 for none working refrigerator I call the front desk and they totally ignore my call
Always love how clean and well maintained the rooms are and how friendly the staff is!
Pet area was good. Heating was good. Room cleanliness was horrible!!! Floor was filthy and hadn't been mopped in ages. The bedding had multiple hairs and there were spiders in the bed and on the floor. The linens were yellow and looked dirty and smelled dirty. I was afraid of getting bed bugs.
The hotel is conveniently right off the freeway. The property was clean and the rooms were good size.
The one vending machine in the building didn't work, and that was a real bummer, but we didn't pay to upgrade into a room with a fridge or microwave so I guess it didn't matter.
Note that this motel does not offer breakfast, but the guy behind the counter said that "coffee was free between 6 and 9" in the morning. Bonus! 😁
Dest clerk charged extra $5.00 outside ******* for downstairs room even though many were not rented..NOT A GOOD POLICY ANd should me discussed with mgt.
Nice, standard motel with pleasant check-in staff. Near the freeway and many convenience stores/gas stations. Beds were comfortable. It was evident that this motel had recently been repainted inside and out.