It was a good area for a last.minute stay. Only issue is night clerk said he couldnt give me a printed receipt becuaee we reserved online.
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酒店回复: Dear Gerardo,Thank you for your feedback. We’re glad our location was convenient for your stay. We apologize for the issue with the receipt and will review this with our front desk team to improve the guest experience.Best Regards,Management Team
3.0分
商务出差
Dirty, very dirty. The room was not made, cleaned, well at all. Walls filthy, like they never have been wiped down. Grounds very messy and dirty.
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酒店回复: Dear Berry,Thank you for sharing your feedback. We sincerely apologize for the unacceptable condition of your room and the hotel grounds. This does not meet our standards, and we regret that your stay was affected by these cleanliness issues. Your comments have been shared with our housekeeping and maintenance teams for immediate attention and corrective action. We appreciate you bringing this to our attention and hope to provide a much-improved experience in the future.Best Regards,Management Team
3.0分
其他
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It was a quick stay. Everything in the room, except the bed was very worn/run down. The light switches were dirty, the mini shampoo bottle was partially used and there was mold in the bathroom. One of the lights didn’t work.
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酒店回复: Dear Nancy,Thank you for taking the time to provide your feedback. While we’re glad your stay was quick and convenient, we sincerely apologize for the condition of your room. A partially used toiletry item, mold in the bathroom, non-working lights, and cleanliness concerns—especially with high-touch areas like light switches—are all unacceptable and far below our standards. We’ve shared your comments with our housekeeping and maintenance teams to ensure these issues are addressed promptly and thoroughly. Your experience is not the impression we want to leave, and we truly appreciate you bringing these matters to our attention.Best Regards,Management Team
2.0分
家庭亲子
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Pool was out of order and at check in was not told about it. Door didnt close completely so the light shined in. There was little flying bugs in the sink and tub every day. Front desk person was not easily reached at early morning hours
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酒店回复: Dear Shawnelle,Thank you for your feedback. We're very sorry to hear about the issues you experienced during your stay. Not being informed about the pool closure, the door not sealing properly, the presence of bugs, and difficulty reaching staff are all concerns we take seriously. Your comments have been shared with our team so we can address these matters promptly and improve the guest experience. We appreciate you bringing this to our attention.Sincerely,Management Team
2.0分
其他
NOT RECOMMENDING
The room was discussing beds no cleaning the sheets,2 towels,front door handles don’t work bathroom door handles don’t close
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酒店回复: Dear Laura,We sincerely regret that your experience did not meet expectations. Cleanliness and maintenance are our top priorities, and we apologize for any oversights. We have addressed your concerns with our team to ensure improvements in housekeeping and facility upkeep. Your feedback is invaluable in helping us enhance our services. We appreciate your stay and hope to provide you with a much better experience in the future.Sincerely,Management Team
2.0分
其他
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Very Disappointed
This was not the best stay at all. The restroom was horrible, the towel racks were broken, no ice bucket, the caulking around the tub was nasty, and the light switch was very ancient. The breakfast was ridiculous…yogurt, waffle, bread for toast, and cereal(I didn’t see any milk for the cereal or butter for the waffles).
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酒店回复: Dear Rashidah,We're truly sorry your stay didn’t meet expectations. We regret the issues you encountered, from the restroom condition to breakfast options. Your feedback is invaluable, and we’re addressing these concerns to improve our guest experience. Cleanliness and comfort are our priorities, and we apologize for falling short. We appreciate your honesty and hope to have the opportunity to provide you with a much better stay in the future.Sincerely,Management Team
5.0分
其他
Very clean, right off interstate. Quite. Excellent stayfor the money.
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酒店回复: Dear Katherine,Thank you for the wonderful review! We're glad you enjoyed a clean, quiet, and convenient stay right off the interstate. It’s great to know you found it to be an excellent value. We hope to welcome you back again soon!Best Regards,Management Team
1.0分
其他
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We never stayed at this hotel because they cancelled our reservation after calling the hotel directly the night before. We were physically unable to get there on time due to intense traffic leaving Florida after the evacuation notice. We were told by the front desk “no worries”. After we learned our reservation was cancelled after paying in advance there were no rooms available in the area. Shameful …
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酒店回复: Dear Lawrence,Thank you for sharing your experience, and we sincerely apologize for the situation regarding your reservation. It is unacceptable that your booking was canceled without adequate communication, especially given the circumstances you faced with traffic and the evacuation notice. We understand how stressful this situation must have been for you, and we regret any inconvenience it caused during an already challenging time. Our goal is to provide a safe and accommodating experience for our guests, and we fell short in this instance.Sincerely,Management Team
2.0分
其他
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Not good. Wet dirty floor in the room from mopping which turned my white socks black when I entered the room and before I knew. Floor under sink also needed attention. Also there was a live worm crawling under the sink. They did put me in another room. Also, the swimming pool was being restored and was empty. Asked to talk to the manager but was told that he would be in around 1:00 PM
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酒店回复: Dear Guest,We apologize for the inconvenience you experienced due to the cleanliness issues. This does not reflect our usual standards, and we take your feedback seriously. Our housekeeping team will be informed, and we will take immediate steps to fix the situation and make sure thorough cleaning procedures are followed. We would be grateful if you allow us to make amends and improve your experience during your next stay.Sincerely,Management Team
USB充电器坏了。所谓的“早餐”只有麦片或吐司。咖啡没有盖子。橙汁几乎全是水。房间的墙纸都剥落了。浴帘太短了……弄得一团糟。这是我30年来住过的最糟糕的酒店。
It was a good area for a last.minute stay. Only issue is night clerk said he couldnt give me a printed receipt becuaee we reserved online.
Dirty, very dirty. The room was not made, cleaned, well at all. Walls filthy, like they never have been wiped down. Grounds very messy and dirty.
It was a quick stay. Everything in the room, except the bed was very worn/run down. The light switches were dirty, the mini shampoo bottle was partially used and there was mold in the bathroom. One of the lights didn’t work.
Pool was out of order and at check in was not told about it. Door didnt close completely so the light shined in. There was little flying bugs in the sink and tub every day. Front desk person was not easily reached at early morning hours
NOT RECOMMENDING
The room was discussing beds no cleaning the sheets,2 towels,front door handles don’t work bathroom door handles don’t close
Very Disappointed
This was not the best stay at all. The restroom was horrible, the towel racks were broken, no ice bucket, the caulking around the tub was nasty, and the light switch was very ancient. The breakfast was ridiculous…yogurt, waffle, bread for toast, and cereal(I didn’t see any milk for the cereal or butter for the waffles).
Very clean, right off interstate. Quite. Excellent stayfor the money.
We never stayed at this hotel because they cancelled our reservation after calling the hotel directly the night before. We were physically unable to get there on time due to intense traffic leaving Florida after the evacuation notice. We were told by the front desk “no worries”. After we learned our reservation was cancelled after paying in advance there were no rooms available in the area. Shameful …
Not good. Wet dirty floor in the room from mopping which turned my white socks black when I entered the room and before I knew. Floor under sink also needed attention. Also there was a live worm crawling under the sink. They did put me in another room. Also, the swimming pool was being restored and was empty. Asked to talk to the manager but was told that he would be in around 1:00 PM