酒店回复: Thank you for sharing your experience. We're glad to hear you found the hotel comfortable and enjoyed most aspects of your stay. We appreciate your feedback regarding the coffee creamer, we understand how important that morning cup can be, and we’re sorry we didn’t have a suitable option available during your visit.Your comments have been shared with our breakfast team as we continue to improve our offerings and better accommodate all guest preferences. We hope to welcome you back soon for an even better stay.
酒店回复: Thank you for taking the time to share your experience. We’re glad to hear you enjoyed the room and that our front desk team was able to assist with the ice. We apologize for the breakfast service on Saturday, it’s clear we fell short, and we appreciate your patience. We're glad to hear Sunday was an improvement and will be sharing your comments with our team to ensure better consistency moving forward.We hope to welcome you back for an even better stay next time.
5.0分
家庭亲子
原文
翻译提供方：Google
酒店真干净。早餐很棒。很安静。泳池和热水浴缸很棒。前台的Pablo很棒！他为我们安排好了一切。谢谢
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酒店回复: Thank you for the wonderful feedback! We're so glad you enjoyed the cleanliness, breakfast, and relaxing pool area. We're especially happy to hear Pablo made such a positive impact, he’ll be thrilled to know he helped make your stay even better. We appreciate your kind words and hope to welcome you back soon!
1.0分
商务出差
原文
翻译提供方：Google
房间里的地毯上有污渍，马桶上的毛发也有，垃圾桶里也有垃圾。这表明房间并不干净。
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酒店回复: Thank you for your feedback. We sincerely apologize for the condition of your room upon arrival, that’s far below our standards. Cleanliness is a top priority, and your comments have been shared with our housekeeping team to ensure this is promptly addressed and not repeated.We appreciate you bringing this to our attention and regret that we missed the mark during your stay.
2.0分
其他
原文
翻译提供方：Google
醒来发现被虫子咬了。真糟糕。以后再也不会来这里了。
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酒店回复: We’re very sorry to hear about your experience. Guest comfort and cleanliness are top priorities, and we take reports like this seriously. Your feedback has been shared with our team for immediate inspection and follow up.We regret that your stay left you with this impression and appreciate you bringing it to our attention.
1.0分
其他
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Overall ok but update your issues
Check in was late due to room not being fully cleaned by check in time. Pool was not working. The following morning prior to check out, pool was still not working, but front desk said it was ok to use. The water was a nasty dark green with a gross scummy foam covering the top of water. Front desk wouldn’t do anything about adjusting price or discount.
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酒店回复: Thank you for your feedback. We sincerely apologize for the delay at check-in and the condition of the pool during your stay. That experience does not reflect the standards we aim to uphold, and we understand your frustration.We’ve shared your comments with our management and maintenance teams to ensure these concerns are addressed and not repeated. While we regret that we were unable to adjust the rate during your stay, your experience has been noted as part of our ongoing efforts to improve.
4.0分
家庭亲子
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Overall this was a good property. The only downside was that when we requested additional items such as towels and wash clothes, we were told to check when housekeeping came. We never got any additional items just the normal set of four. No one explained about housekeeping on what services they provided and when.
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酒店回复: Thank you for your thoughtful feedback. We’re glad to hear you enjoyed the property overall, but we apologize for the lack of clarity and follow-through regarding housekeeping services. Your experience does not reflect the level of service we aim to provide.We’ll be reviewing this with our team to ensure better communication and responsiveness moving forward. We appreciate you bringing it to our attention and hope to have the opportunity to serve you better in the future.
4.0分
家庭亲子
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Nice, clean, and comfortable room. Staff was helpful and friendly. My only complaints are the pool was very cloudy looking and the people in the room above us were extremely loud when leaving their room around 5:30am. Overall a nice hotel.
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酒店回复: Thank you for your kind words and for taking the time to share your experience. We're glad you enjoyed the comfort and cleanliness of your room, and that our team made a positive impression. We do apologize for the early morning noise and the condition of the pool — both matters will be addressed with our maintenance and guest services teams to ensure a better experience moving forward.We appreciate your feedback and hope to welcome you back for an even smoother stay in the future.
2.0分
其他
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Air conditioning wasn’t working when we arrived at 10pm. The front desk was able to move us to two rooms (5 people) which resolved the temperature problem but the condition of one of them was not great, fire safety door latch didn’t close properly. It’s renovated, but still reminds you of an aging hotel. Breakfast was lacking, no sausage or potatoes were available at 8am, needs better staffing to keep the common area clean (elevator, hallways smelled of strong cooking smells). Pablo at the front desk was friendly and responsive to our temperature issue when we called. Beds were comfortable and we slept well after the move but it was disappointing to be separated. I never leave reviews but the management should work on their property to make it comparable to similarly priced hotels.
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酒店回复: Thank you for sharing such a detailed and thoughtful review. While we're glad to hear you found our beds comfortable and appreciated Pablo’s responsiveness and service, we’re truly sorry that parts of your stay fell short of expectations.We apologize for the inconvenience with the air conditioning and for needing to split your group between two rooms. Your comments regarding room condition, breakfast availability, and cleanliness in common areas are being shared with our teams for immediate attention. Feedback like yours is essential as we continue working to improve the overall guest experience.We hope to have the opportunity to welcome you back and provide a stay that reflects the standards we strive for.
房间很大，也很卫生，还能做饭
适合家庭度假的不错的酒店
总的来说，这家酒店很棒，很舒适。早餐唯一的奶精是Coffeemate的奶精，而且加了糖！所以，咖啡不可能只加奶精（不加糖）。是谁决定的？度假时，早晨喝咖啡是件很棒的事，结果我没能喝到（是的，我们问过了，但没有合适的替代品）。除此之外，早餐还不错。
房间很棒，除了冰箱里的制冰机坏了。前台给了我们足够的冰块，足够我们度过周末。周六早上的早餐有点不尽如人意，食物和咖啡都卖光了。食物都是冷的。只有一个人尽力照顾好一切。周日的情况好多了。
酒店真干净。早餐很棒。很安静。泳池和热水浴缸很棒。前台的Pablo很棒！他为我们安排好了一切。谢谢
房间里的地毯上有污渍，马桶上的毛发也有，垃圾桶里也有垃圾。这表明房间并不干净。
醒来发现被虫子咬了。真糟糕。以后再也不会来这里了。
Overall ok but update your issues
Check in was late due to room not being fully cleaned by check in time. Pool was not working. The following morning prior to check out, pool was still not working, but front desk said it was ok to use. The water was a nasty dark green with a gross scummy foam covering the top of water. Front desk wouldn’t do anything about adjusting price or discount.
Overall this was a good property. The only downside was that when we requested additional items such as towels and wash clothes, we were told to check when housekeeping came. We never got any additional items just the normal set of four. No one explained about housekeeping on what services they provided and when.
Nice, clean, and comfortable room. Staff was helpful and friendly. My only complaints are the pool was very cloudy looking and the people in the room above us were extremely loud when leaving their room around 5:30am. Overall a nice hotel.
Air conditioning wasn’t working when we arrived at 10pm. The front desk was able to move us to two rooms (5 people) which resolved the temperature problem but the condition of one of them was not great, fire safety door latch didn’t close properly. It’s renovated, but still reminds you of an aging hotel. Breakfast was lacking, no sausage or potatoes were available at 8am, needs better staffing to keep the common area clean (elevator, hallways smelled of strong cooking smells). Pablo at the front desk was friendly and responsive to our temperature issue when we called. Beds were comfortable and we slept well after the move but it was disappointing to be separated. I never leave reviews but the management should work on their property to make it comparable to similarly priced hotels.