酒店回复: Thank you for sharing your experience. We're glad to hear you found the hotel comfortable and enjoyed most aspects of your stay. We appreciate your feedback regarding the coffee creamer, we understand how important that morning cup can be, and we’re sorry we didn’t have a suitable option available during your visit.Your comments have been shared with our breakfast team as we continue to improve our offerings and better accommodate all guest preferences. We hope to welcome you back soon for an even better stay.
酒店回复: Thank you for taking the time to share your experience. We’re glad to hear you enjoyed the room and that our front desk team was able to assist with the ice. We apologize for the breakfast service on Saturday, it’s clear we fell short, and we appreciate your patience. We're glad to hear Sunday was an improvement and will be sharing your comments with our team to ensure better consistency moving forward.We hope to welcome you back for an even better stay next time.
5.0分
家庭亲子
原文
翻译提供方：Google
酒店真干净。早餐很棒。很安静。泳池和热水浴缸很棒。前台的Pablo很棒！他为我们安排好了一切。谢谢
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酒店回复: Thank you for the wonderful feedback! We're so glad you enjoyed the cleanliness, breakfast, and relaxing pool area. We're especially happy to hear Pablo made such a positive impact, he’ll be thrilled to know he helped make your stay even better. We appreciate your kind words and hope to welcome you back soon!
1.0分
商务出差
原文
翻译提供方：Google
房间里的地毯上有污渍，马桶上的毛发也有，垃圾桶里也有垃圾。这表明房间并不干净。
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酒店回复: Thank you for your feedback. We sincerely apologize for the condition of your room upon arrival, that’s far below our standards. Cleanliness is a top priority, and your comments have been shared with our housekeeping team to ensure this is promptly addressed and not repeated.We appreciate you bringing this to our attention and regret that we missed the mark during your stay.
2.0分
其他
原文
翻译提供方：Google
醒来发现被虫子咬了。真糟糕。以后再也不会来这里了。
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酒店回复: We’re very sorry to hear about your experience. Guest comfort and cleanliness are top priorities, and we take reports like this seriously. Your feedback has been shared with our team for immediate inspection and follow up.We regret that your stay left you with this impression and appreciate you bringing it to our attention.
3.0分
家庭亲子
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I called days ahead to inquire about the pool bc the last time that we stayed there was an issue. I was assured that the pool would be open and everything would be ok.. upon checking in i was notified that the pool was closed but can go next door .. it’s 30 degrees and snowing . I’m not risking my children health to walk in the cold and snow to use an amenities that your facility assured would be available.. no type of accommodations were offered.. and the fire alarm continuously went off so they had all the doors open so it was freezing inside the hotel.. I had the heat on 90 and bc there was so much cold air coming in you couldn’t tell.. this was our 2mf terrible experience here .. I gave it a 2nd chance hoping that it would be different but def was a waste of $200.
4.0分
其他
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Sophia at the front desk is such a welcoming and pleasant person. Every business establishment that has direct contact with the public needs people like Sophia as the first point of contact!
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酒店回复: Thank you so much for your kind words! We’re delighted to hear that Sofia made such a positive impression, she truly exemplifies the welcoming spirit we strive for. Your recognition means a lot, and we’ll be sure to share your compliments with her and the team.
1.0分
其他
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Overall ok but update your issues
Check in was late due to room not being fully cleaned by check in time. Pool was not working. The following morning prior to check out, pool was still not working, but front desk said it was ok to use. The water was a nasty dark green with a gross scummy foam covering the top of water. Front desk wouldn’t do anything about adjusting price or discount.
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酒店回复: Thank you for your feedback. We sincerely apologize for the delay at check-in and the condition of the pool during your stay. That experience does not reflect the standards we aim to uphold, and we understand your frustration.We’ve shared your comments with our management and maintenance teams to ensure these concerns are addressed and not repeated. While we regret that we were unable to adjust the rate during your stay, your experience has been noted as part of our ongoing efforts to improve.
4.0分
家庭亲子
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Overall this was a good property. The only downside was that when we requested additional items such as towels and wash clothes, we were told to check when housekeeping came. We never got any additional items just the normal set of four. No one explained about housekeeping on what services they provided and when.
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酒店回复: Thank you for your thoughtful feedback. We’re glad to hear you enjoyed the property overall, but we apologize for the lack of clarity and follow-through regarding housekeeping services. Your experience does not reflect the level of service we aim to provide.We’ll be reviewing this with our team to ensure better communication and responsiveness moving forward. We appreciate you bringing it to our attention and hope to have the opportunity to serve you better in the future.
房间很大，也很卫生，还能做饭
适合家庭度假的不错的酒店
总的来说，这家酒店很棒，很舒适。早餐唯一的奶精是Coffeemate的奶精，而且加了糖！所以，咖啡不可能只加奶精（不加糖）。是谁决定的？度假时，早晨喝咖啡是件很棒的事，结果我没能喝到（是的，我们问过了，但没有合适的替代品）。除此之外，早餐还不错。
房间很棒，除了冰箱里的制冰机坏了。前台给了我们足够的冰块，足够我们度过周末。周六早上的早餐有点不尽如人意，食物和咖啡都卖光了。食物都是冷的。只有一个人尽力照顾好一切。周日的情况好多了。
酒店真干净。早餐很棒。很安静。泳池和热水浴缸很棒。前台的Pablo很棒！他为我们安排好了一切。谢谢
房间里的地毯上有污渍，马桶上的毛发也有，垃圾桶里也有垃圾。这表明房间并不干净。
醒来发现被虫子咬了。真糟糕。以后再也不会来这里了。
I called days ahead to inquire about the pool bc the last time that we stayed there was an issue. I was assured that the pool would be open and everything would be ok.. upon checking in i was notified that the pool was closed but can go next door .. it’s 30 degrees and snowing . I’m not risking my children health to walk in the cold and snow to use an amenities that your facility assured would be available.. no type of accommodations were offered.. and the fire alarm continuously went off so they had all the doors open so it was freezing inside the hotel.. I had the heat on 90 and bc there was so much cold air coming in you couldn’t tell.. this was our 2mf terrible experience here .. I gave it a 2nd chance hoping that it would be different but def was a waste of $200.
Sophia at the front desk is such a welcoming and pleasant person. Every business establishment that has direct contact with the public needs people like Sophia as the first point of contact!
Overall ok but update your issues
Check in was late due to room not being fully cleaned by check in time. Pool was not working. The following morning prior to check out, pool was still not working, but front desk said it was ok to use. The water was a nasty dark green with a gross scummy foam covering the top of water. Front desk wouldn’t do anything about adjusting price or discount.
Overall this was a good property. The only downside was that when we requested additional items such as towels and wash clothes, we were told to check when housekeeping came. We never got any additional items just the normal set of four. No one explained about housekeeping on what services they provided and when.