酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our hotel security to be good, and we appreciate your recognition of our efforts in this area.We apologize for any inconvenience regarding the balcony situation and the discrepancy in room amenities. Your feedback is valuable to us, and we will take steps to ensure that our room descriptions accurately reflect the amenities offered.Ensuring the comfort and satisfaction of our guests is our top priority, and we regret that we fell short of meeting your expectations in this regard. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.If there is anything else we can do to improve your future stays, please don't hesitate to let us know.Best Regards,Alex Sydney EssilfieDirector of Rooms
酒店回复: Dear Valued Guest,Thank you for your feedback! We're truly glad to hear that you found the location convenient and that we were able to accommodate your early departure to your satisfaction. We’re continually working to meet high standards, and it’s encouraging to know our efforts are appreciated. We hope to welcome you back on your next visit to Lagos!Warm regards,Oluwadunmininu AdebayoGuest Service Agent
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小型大床房带阳台
商务出差
环境：安全卫生
服务：友好
5.0分
朋友出游
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翻译提供方：Google
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Protea by Marriott 酒店及套房将舒适、优雅与温馨的待客之道完美融合。宾客从抵达伊始便会感受到专业的迎宾服务，为您打造难忘的入住体验。酒店拥有现代时尚的室内设计，并融入当地文化元素。客房宽敞明亮，设施齐全，配备所有必需品，床上用品则确保您安享一夜酣眠。餐饮是酒店的一大亮点，提供种类繁多的国际和当地美食。自助早餐以其高品质和丰富的选择脱颖而出。服务是 Protea 的一大优势。各部门员工都细心周到、彬彬有礼，并始终竭尽全力满足宾客的需求。此外，酒店还提供泳池、健身中心、稳定的无线网络以及精心设计的活动空间等一流的设施，进一步提升了宾客的入住体验。Protea 地理位置优越，是追求舒适、优质和个性化服务的商务和休闲旅客的理想之选。感谢您让我们的入住体验物超所值。
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酒店回复: 尊敬的 737preciouse，我谨代表酒店全体团队，感谢您分享您近期在普罗蒂亚库拉莫沃特斯万豪酒店 (Protea Hotel By Marriot Kuramo Waters) 的入住体验。听到积极的反馈总是令人鼓舞，尤其是来自我们最重要的人——宾客的反馈。我们期待很快再次欢迎您的到来。
酒店回复: Dear SheilaThank you for taking the time to share your feedback, and I sincerely apologize for the experience you had during your stay. I understand your frustration, and I deeply regret that we did not meet your expectations.Regarding the delay in your room availability, I am truly sorry for the inconvenience you faced in having to wait for over an hour. We strive to ensure smooth check-ins, and your experience does not reflect the level of service we aim to provide. I also apologize for the mix-up with your reservation, as well as the inconvenience of being moved to an uncleaned room. This is certainly not the standard we set for ourselves, and I have already informed the housekeeping team to ensure this does not happen again.I’m also sorry to hear about the water issues in the shower and the quality of the food you received at our restaurant. We take these matters seriously, and I will personally look into both of these concerns with our maintenance and kitchen teams to ensure they are addressed immediately.We value your feedback and will use it to improve our services. I hope you will reconsider and allow us the opportunity to provide you with a better experience in the future
酒店回复: 尊敬的 Merlin1920， 感谢您花时间告诉我们您在我们酒店的入住体验。提供最高水平的接待是我们的首要任务，我已与我的团队分享了您的反馈。我希望您在旅行回到该地区时再次选择入住我们酒店。此致， ALEX SYDNEY ESSILFIE 客房部经理 Protea Hotel by Marriott, Kuramo Waters, 拉各斯 Dutymanager@proteakuramowaters.com.ng 08112492388
酒店安保不错，但仅限于安保了。说好的大床房有阳台，其实并没有阳台，只能说安全还不错，但是舒适感欠缺较多。
在非洲大陆已经属于恨OK得，不neng和国内比。提早了一天离店，酒店虽然不太乐意，协商也退款了，很不错的。
距离展会近，再维到上，已经是拉各斯得天堂！
环境：安全卫生
服务：友好
Protea by Marriott 酒店及套房将舒适、优雅与温馨的待客之道完美融合。宾客从抵达伊始便会感受到专业的迎宾服务，为您打造难忘的入住体验。酒店拥有现代时尚的室内设计，并融入当地文化元素。客房宽敞明亮，设施齐全，配备所有必需品，床上用品则确保您安享一夜酣眠。餐饮是酒店的一大亮点，提供种类繁多的国际和当地美食。自助早餐以其高品质和丰富的选择脱颖而出。服务是 Protea 的一大优势。各部门员工都细心周到、彬彬有礼，并始终竭尽全力满足宾客的需求。此外，酒店还提供泳池、健身中心、稳定的无线网络以及精心设计的活动空间等一流的设施，进一步提升了宾客的入住体验。Protea 地理位置优越，是追求舒适、优质和个性化服务的商务和休闲旅客的理想之选。感谢您让我们的入住体验物超所值。
这可能是我经历过的最糟糕的酒店体验之一。这家酒店完全没有体现万豪的标准，总经理也非常不亲切。入住期间，我收到的都是借口，而不是解决方案。服务质量极差，令人非常失望。
我选择这家酒店是因为它隶属于万豪集团，而且这是我第一次来尼日利亚。但它是一家非常基础的经济型酒店，而且因为是万豪旗下的品牌，价格有点高。
菜单上没有广告宣传的菜品，或者总是缺货。此外，******* 上的房源信息显示“海景房”，但海景房已不存在，这构成了虚假广告。入住期间，网络也多次出现问题。
首先，我的房间已经空了，我们等了一个多小时才拿到房间，最后才发现不是我们预订的房间，所以我们被换到了另一个没有打扫的房间，我们不得不要求他们打扫。淋浴水很少，我们点的餐厅菜也半熟了。我不推荐这家酒店。
肯定不是万豪标准。永远不会再去那里了。工作人员非常友好，至少尽力提供帮助。早餐有时是点菜，有时不是。无论如何，他们会带来一些你没有订购的东西。每晚的价格、食物、饮料太高了，不值得！
访问尼日利亚的普罗蒂亚酒店曾经是一种乐趣，但由于与万豪酒店的关系，某些方面的质量有所下降，尽管尚未达到阿布贾前喜来登酒店的水平。房间还可以，床符合喜来登的通常标准。游泳池很好，如果你有一个能看到风景的房间，面朝大海的位置也很舒服。到达酒店需要经过一条路况相当差的道路。健身房很小，有几台跑步机、一台健身器材、几辆自行车和一台手动椭圆机。对我来说，Protea 的乐趣在于它美味的自助早餐。遗憾的是，这里不再提供，选择非常差，只有速溶咖啡，没有像样的肉类或奶酪，没有糕点。总的来说，对于 N14,00（30 美元）来说非常令人失望.. 互联网连接还不错..