There was no one at the front desk to check in just a cell # taped to the front desk to call had to wait for someone to get there. Bathroom sink was stopped up and not draining found someone finally at the front desk and asked them to get it fixed. Two nights later sink was still not fixed. Just ridiculous there so many other rooms available that we could have been moved to. Very disappointing.
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. I’m truly sorry to hear about your recent experience with us. What you described is certainly not the level of service we aim to provide, and I understand how frustrating it must have been to deal with the check-in delay and unresolved maintenance issue.Please accept our sincere apologies for the inconvenience caused. Your concerns regarding the front desk availability and the bathroom sink have been noted, and we are addressing them with our team to ensure this does not happen again. You're absolutely right—if a room issue can’t be promptly resolved, a room change should absolutely be offered when possible.We value your feedback, and I hope you’ll consider giving us another chance in the future to provide the quality stay you expected and deserve.
3.0分
家庭亲子
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This is a nice hotel for a very quick visit. Although clean rooms, there is no room service to clean rooms and renew towels do not come unless asked or when you check out.
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酒店回复: Dear Guest Thank you for your feedback! We're glad you found the rooms clean and the hotel suitable for a quick stay. We appreciate your comments about the room service and will use them to improve. If there's anything else we can do to make future visits more comfortable, please let us know
5.0分
家庭亲子
Short walk to the boardwalk, beach, restaurants, and bars. Short drive to anywhere else. Very good for the price and will definitely stay again.
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酒店回复: Thank you for your kind words! We're so glad you enjoyed the convenient location and found great value in your stay. It means a lot to hear you'll be returning back and we look forward to welcoming you back soon!
3.0分
朋友出游
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We booked 1 bedroom with the living room suite. The overall hotel is very nice, clean and comfortable. The room looked renovated and clean except for the couch. The only problem we had was the front desk. The guy named Andy needs some extra training on the customer service. He was rude, unprofessional and unhelpful.
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酒店回复: Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed the overall comfort and cleanliness of your suite and the hotel.However, we're truly sorry to learn about your experience at the front desk. Providing welcoming and professional service is a top priority for us, and we sincerely apologize that we fell short in this instance. Regarding your argument with Andy its the hotel policy that 1 car per 1 room we can allow but not 2, its depends on the availability and if we have extra spots available for the another car parking we can allow but guest has to pay.We also appreciate your feedback about the couch and will look into this further with our housekeeping and maintenance teams.Thank you again for bringing these matters to our attention. We hope to have the opportunity to welcome you back for a much-improved stay.
2.0分
家庭亲子
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Staff was rude and indifferent when present but often not even at the front desk. There were supposed to be free muffins/pastries for breakfast and when we asked for them one morning, we were told there were none, with no apology for the inconvenience. The floors were FILTHY throughout the suite, there were three seemingly inexperienced cleaners seen on the property - they probably never actually cleaned anything and no one ever checked their work, or lack thereof. The upholstery on the sofa felt grimy and the cushions were very hard and uncomfortable. I guess you get what you pay for - this made me realize it’s definitely worth it to spend more for a clean and comfortable hotel. In sum, I do not plan to return to the Vibes and cannot recommend it.
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酒店回复: Thank you for sharing your feedback. We're very sorry to hear that your experience at Vibes did not meet your expectations. What you described is certainly not the level of service or cleanliness we aim to provide, and we truly regret the inconvenience and frustration it caused during your stay.We take your comments seriously, especially regarding the condition of the suite, the housekeeping standards, and your interaction with our staff.A simple apology should never be overlooked, and we will be reinforcing this with our front desk team.We understand your decision not to return, but please know your feedback is helping us improve. If you’d be open to discussing your experience further, we’d welcome the opportunity to speak with you directly.
1.0分
其他
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The noise was unbelievable. They were hosting a firemen's convention and people were yelling and shouting outside the room at 2:00 a.m. Staff would not quiet people down.
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酒店回复: I’m writing to express my disappointment regarding a serious disturbance during my recent stay. The noise level was unbelievable due to a firemen's convention being hosted at the hotel. At around 2:00 a.m., there were people yelling and shouting right outside my room, making it impossible to sleep.I contacted staff, but unfortunately, no action was taken to quiet things down. This lack of response was unacceptable and significantly impacted my experience.I hope you take this feedback seriously and implement better protocols to ensure all guests can expect a restful and respectful environment, regardless of events taking place on the property.
5.0分
家庭亲子
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My daughter and I had a fantastic stay! The staff is very friendly and provided excellent service. The rooms and beddings were immaculately clean! This will definitely be our hotel of choice whenever we visit Wildwood!
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酒店回复: Dear Tamika,Thank you for your wonderful feedback. We’re so happy to hear that you and your daughter had a fantastic stay. It’s great to know our friendly staff and the cleanliness of the rooms made such a positive impression.We’re honored to be your hotel of choice in Wildwood and can’t wait to welcome you back on your next visit!Warm regards,The Vibes HotelTrademark Collection by Wyndham
1.0分
其他
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I don’t like to leave reviews especially negative ones because any business can have a bad day however, this was a little crazy considering the amount of money being charged. So I do not recommend the villa what so ever. Attached are just some pictures of what they got going on and let’s just say it nothing like the pictures online. Also not to mention it sleeps 10 with only one bathroom. It was not clean when we arrived, chips on the floor, and you could tell the floor in the bathroom hadn’t been cleaned probably ever. The plumbing in the house seems like it’s going to give out any minute. When you flush the toilet, the bathroom sink pushed water out from the pipes. The kitchen sink was leaking from the faucet and the bottom. All the doors going to the outside had huge gaps underneath so it never felt fully cool on the inside. None of the rooms have TVs in them which okay we could deal but if and when they do come and service the house some of the staff is not very friendly or helpful. Front staff isn’t very helpful either. We told the girl that our cards had been deactivated because all 3 were and she kept telling us that they weren’t deactivated when we tried all 3 cards and all kept turning red and wouldn’t open the door. We called to get an extra pan cus at this point we at least wanted to cook a nice meal to all share and make the most of it but of course the girl at the front desk was not very helpful and simply stated what is in the unit is all they have.
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酒店回复: Dear Anthony,Thank you for taking the time to share your detailed feedback. We’re truly sorry to hear that your experience at the villa did not meet your expectations. We understand how disappointing this must have been, especially when traveling with a group and expecting a comfortable, well-prepared space.Cleanliness and maintenance are top priorities for us, and we sincerely apologize that the condition of the villa did not reflect those standards during your visit. Your concerns about plumbing, cleanliness, temperature control, and staffing have been noted and shared with our operations and management teams for immediate review.Regarding the layout and amenities, the villa is listed as having one bathroom and limited kitchen supplies, and while this is noted in our booking descriptions, we understand how that may not have aligned with your expectations. We also apologize for the trouble with your room keys and the lack of resolution you experienced at the front desk. That is not the level of service we aim to provide.We appreciate you bringing all of this to our attention—it gives us the opportunity to improve both our property and our guest service. While we regret that this stay didn’t go as planned, we do thank you again for your honesty and for giving us the chance to address these issues.Warm regards,The Vibes HotelTrademark Collection by Wyndham
5.0分
家庭亲子
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Property was great. Great location, great staff. Just wish the rooms were a little bit bigger and some of the outlets didn’t work. Otherwise everything was great and we can’t wait to come back next summer!
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酒店回复: Dear Nicole,Thank you for your kind words. We're happy to hear you enjoyed the property, our location, and the staff. We appreciate your feedback regarding room size and the outlets, and we’ll be sure to share this with our team for review.It’s wonderful to know you’re planning to return—we look forward to welcoming you back next summer.Warm regards,The Vibes HotelTrademark Collection by Wyndham
4.0分
情侣出游
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Hot water went out during our stay but the staff responded immediately to correct the situation and within an hour and a half hot water was restored. Bathroom tile is made of fabric not suitable for sink or shower area. Pool water was very clean. Guests are smoking outside the hotel but near the front entrance and pool area which should be curtailed. Hallways
need to be sweeped and trash on floor picked up. There are not enough electrical outlets in the room for the lights and appliances demonstrated by power strips connected to extension cords. Great location and close to everything!
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酒店回复: Dear Joseph,Thank you for taking the time to share your experience. We're glad to hear our team was able to respond quickly when the hot water issue arose and that it was resolved in a timely manner. We also appreciate your positive remarks about our pool cleanliness and convenient location.We’re grateful for your thoughtful suggestions regarding the bathroom materials, smoking near public areas, hallway cleanliness, and room electrical setup. Your feedback helps us identify where improvements are needed, and we’re actively reviewing these points with our team to enhance the guest experience.We hope to have the opportunity to welcome you again and provide an even better stay next time.Warm regards,The Vibes HotelTrademark Collection by Wyndham
There was no one at the front desk to check in just a cell # taped to the front desk to call had to wait for someone to get there. Bathroom sink was stopped up and not draining found someone finally at the front desk and asked them to get it fixed. Two nights later sink was still not fixed. Just ridiculous there so many other rooms available that we could have been moved to. Very disappointing.
This is a nice hotel for a very quick visit. Although clean rooms, there is no room service to clean rooms and renew towels do not come unless asked or when you check out.
Short walk to the boardwalk, beach, restaurants, and bars. Short drive to anywhere else. Very good for the price and will definitely stay again.
We booked 1 bedroom with the living room suite. The overall hotel is very nice, clean and comfortable. The room looked renovated and clean except for the couch. The only problem we had was the front desk. The guy named Andy needs some extra training on the customer service. He was rude, unprofessional and unhelpful.
Staff was rude and indifferent when present but often not even at the front desk. There were supposed to be free muffins/pastries for breakfast and when we asked for them one morning, we were told there were none, with no apology for the inconvenience. The floors were FILTHY throughout the suite, there were three seemingly inexperienced cleaners seen on the property - they probably never actually cleaned anything and no one ever checked their work, or lack thereof. The upholstery on the sofa felt grimy and the cushions were very hard and uncomfortable. I guess you get what you pay for - this made me realize it’s definitely worth it to spend more for a clean and comfortable hotel. In sum, I do not plan to return to the Vibes and cannot recommend it.
The noise was unbelievable. They were hosting a firemen's convention and people were yelling and shouting outside the room at 2:00 a.m. Staff would not quiet people down.
My daughter and I had a fantastic stay! The staff is very friendly and provided excellent service. The rooms and beddings were immaculately clean! This will definitely be our hotel of choice whenever we visit Wildwood!
I don’t like to leave reviews especially negative ones because any business can have a bad day however, this was a little crazy considering the amount of money being charged. So I do not recommend the villa what so ever. Attached are just some pictures of what they got going on and let’s just say it nothing like the pictures online. Also not to mention it sleeps 10 with only one bathroom. It was not clean when we arrived, chips on the floor, and you could tell the floor in the bathroom hadn’t been cleaned probably ever. The plumbing in the house seems like it’s going to give out any minute. When you flush the toilet, the bathroom sink pushed water out from the pipes. The kitchen sink was leaking from the faucet and the bottom. All the doors going to the outside had huge gaps underneath so it never felt fully cool on the inside. None of the rooms have TVs in them which okay we could deal but if and when they do come and service the house some of the staff is not very friendly or helpful. Front staff isn’t very helpful either. We told the girl that our cards had been deactivated because all 3 were and she kept telling us that they weren’t deactivated when we tried all 3 cards and all kept turning red and wouldn’t open the door. We called to get an extra pan cus at this point we at least wanted to cook a nice meal to all share and make the most of it but of course the girl at the front desk was not very helpful and simply stated what is in the unit is all they have.
Property was great. Great location, great staff. Just wish the rooms were a little bit bigger and some of the outlets didn’t work. Otherwise everything was great and we can’t wait to come back next summer!
Hot water went out during our stay but the staff responded immediately to correct the situation and within an hour and a half hot water was restored. Bathroom tile is made of fabric not suitable for sink or shower area. Pool water was very clean. Guests are smoking outside the hotel but near the front entrance and pool area which should be curtailed. Hallways
need to be sweeped and trash on floor picked up. There are not enough electrical outlets in the room for the lights and appliances demonstrated by power strips connected to extension cords. Great location and close to everything!