While the check-in and check-out staff were friendly and efficient, the property and room were in need of attention. The outside property was poorly maintained and poorly lit. Inside, surfaces were not clean (e.g., crumbs on the floor, fingerprints on surfaces, stains on curtains). I managed to remove the one living creature I found inside. I stay at budget properties all the time and hoped this one would be as "simple but clean" as the others had been. I hope improvements can be made for future travelers.
3.0分
其他
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The room was in need of a renovation. Pink toilet, sink, tub and shower. Very 80s. My wife killed a roach in the bathroom. Not cool. We told the lady at the desk. She said she would look into it. The Executive inn is less then executive. Not recommended.
1.0分
家庭亲子
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Roofing shingles of, property and outside of building looked like the property should be condemned…filthy room, nothing in their pictures/promo/advertisement was true…tiny room with paint coming off walls and floor trim…bathroom floor so dirty looked like it hadn’t been mopped in a month. I canceled the room in person at the front desk at 4:00 pm and they charged me (or ******* did) at 6:00 pm. Not fair.
4.0分
其他
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Everything was OK. Except they gave me a room with no TV. Someone had punched a hole in the TV and the TV didn’t work. When I told them they just moved me to another room.
1.0分
商务出差
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Booking got messed up, we arrived at 4am said we couldn’t check in until 2pm! So had to book for the 6th even though it was already the 7th, very rude guy at the front desk, originally only paid $45.00 for one night online, had to pay $92.00 more to check in early! Immediately after entering the room, we were attacked by COCKROACHES & BEDBUGS! I am highly allergic, as soon as I get bit I swell up and have to go get steroid shots at the ER! And yea I had to go, not even 6hours later cause it was unbearable! We refused to stay there and he refused to give us a refund or the manager’s name or number! Still haven’t heard anything back from them! But my medical statement and the videos I took of the hotel room don’t lie! DONT STAY HERE, SAVE YOURSELF!
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酒店回复: Dear Brittany,We sincerely apologize for the issues you experienced, including the booking confusion and room condition. Your feedback will help us improve guest safety, cleanliness, and communication.Sincerely,EvaExecutive Inn Ridgeway I-77
2.0分
商务出差
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Reserved a king room but was told that they didn't have any. We had to settle for 2 queens. Then they charged us more for the room then what was on the reservation. Went to the room to inspect and it was dirty with mud foot prints in the room and a funny smell. Went to the second room and appeared cleaner so we decided to stay. There were dirty towels hanging on back of bathroom door but the room was clean enough for us to spend the one night.
2025 年 3 月 29 日那天早上上班的那位女士非常粗鲁。我打电话问她是否可以提前 2 小时入住，因为我要去城里参加我曾祖母的葬礼。我洗漱了一下，换了衣服。她说戒指都预订了，这是个谎言，他们有超过 17 个房间空着。而且这个地方从来没有预订完。我只在房间里睡觉，然后就回华盛顿，总共呆了大约 8 个小时，休息一下还可以，但我不会住超过 1 晚，因为我觉得不安全，维修工住在我隔壁的房间里，他整晚都在进进出出，发出很大的噪音。
我们没有在那里睡觉，因为那里确实不干净。你甚至无法看到前窗外的景色。
我们希望得到赔偿。
我们和您同一天晚上预订了舒适套房。
一切都很好，内衣需要多清洗一下
好的
While the check-in and check-out staff were friendly and efficient, the property and room were in need of attention. The outside property was poorly maintained and poorly lit. Inside, surfaces were not clean (e.g., crumbs on the floor, fingerprints on surfaces, stains on curtains). I managed to remove the one living creature I found inside. I stay at budget properties all the time and hoped this one would be as "simple but clean" as the others had been. I hope improvements can be made for future travelers.
The room was in need of a renovation. Pink toilet, sink, tub and shower. Very 80s. My wife killed a roach in the bathroom. Not cool. We told the lady at the desk. She said she would look into it. The Executive inn is less then executive. Not recommended.
Roofing shingles of, property and outside of building looked like the property should be condemned…filthy room, nothing in their pictures/promo/advertisement was true…tiny room with paint coming off walls and floor trim…bathroom floor so dirty looked like it hadn’t been mopped in a month. I canceled the room in person at the front desk at 4:00 pm and they charged me (or ******* did) at 6:00 pm. Not fair.
Everything was OK. Except they gave me a room with no TV. Someone had punched a hole in the TV and the TV didn’t work. When I told them they just moved me to another room.
Booking got messed up, we arrived at 4am said we couldn’t check in until 2pm! So had to book for the 6th even though it was already the 7th, very rude guy at the front desk, originally only paid $45.00 for one night online, had to pay $92.00 more to check in early! Immediately after entering the room, we were attacked by COCKROACHES & BEDBUGS! I am highly allergic, as soon as I get bit I swell up and have to go get steroid shots at the ER! And yea I had to go, not even 6hours later cause it was unbearable! We refused to stay there and he refused to give us a refund or the manager’s name or number! Still haven’t heard anything back from them! But my medical statement and the videos I took of the hotel room don’t lie! DONT STAY HERE, SAVE YOURSELF!
Reserved a king room but was told that they didn't have any. We had to settle for 2 queens. Then they charged us more for the room then what was on the reservation. Went to the room to inspect and it was dirty with mud foot prints in the room and a funny smell. Went to the second room and appeared cleaner so we decided to stay. There were dirty towels hanging on back of bathroom door but the room was clean enough for us to spend the one night.