We got there late, check-in was quick, had great view of the boatyard, breakfast was great had plenty of options. Too bad that the ghostly looking boat yard is not in operation, what a great venue it would be. Not far from historic downtown Port Huron. Would stay here again.
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酒店回复: Thank you for your kind review! We’re glad check-in was smooth and that you enjoyed the view, breakfast, and convenient location near downtown Port Huron. We agree—the boatyard has a lot of character, and it’s wonderful to hear you appreciated the unique scenery. We’re delighted you would stay with us again and look forward to welcoming you back on your next visit.
4.0分
其他
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Staff was amazing!!!! But the property needs some attention. It states that the property is non smoking and yet there were cigarette butts everywhere. I saw staff smoking while sitting on the curb by the entrance. The patio furniture had mold growing on the cushions. In the dining room the table with the upholstered bench is all stained. Great place to stay, great staff but they need to up their game
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酒店回复: Thank you for taking the time to share your feedback. We’re thrilled to hear that you enjoyed the service from our amazing staff!We also appreciate your candid comments regarding areas of the property that need attention, including the non-smoking policy, patio furniture, and dining area. Your observations are very helpful, and we will address these issues to ensure a cleaner and more comfortable experience for all our guests.We hope to have the opportunity to welcome you back and show you the improvements we are making.
5.0分
其他
Wonderful breakfast!
Maybe the best hotel breakfast we’ve ever had! A great selection of hot and cold dishes, and the warm, gooey cinnamon rolls were SO good!
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酒店回复: Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed our breakfast selection, especially the cinnamon rolls. Your kind words mean a lot to our team, and we hope to welcome you back soon for another delicious start to your day!
3.0分
其他
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Nice hotel just need staff training
The hotel is nice and updated. Breakfast was great. Hotel was quiet. Staff could just use some more training as we had issues with check-in and charges to multiple cards that we are still dealing with. This kind of soured the experience.
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酒店回复: Thank you for sharing your detailed feedback. We’re glad you enjoyed the hotel, breakfast, and quiet atmosphere. We sincerely apologize for the issues you experienced with check-in and billing. Your comments regarding staff training have been shared with our management team to ensure improvements are made. We truly appreciate your feedback and hope you’ll give us another opportunity to provide a smoother experience in the future.
5.0分
家庭亲子
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Everything was perfect for our stay. The room was extremely clean and we had an amazing view. Loved watching all of the different kinds of birds. Thankful that we had a refrigerator and a microwave in our room. The staff at the hotel were all so friendly and kind! Will definitely be back!
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酒店回复: Thank you so much for your wonderful review! We're thrilled to hear that everything was perfect during your stay and that you enjoyed the clean room, amazing view, and the birds—it sounds like a peaceful getaway! We're also glad the in-room amenities made your stay more comfortable, and we truly appreciate your kind words about our staff. We can’t wait to welcome you back again soon!
4.0分
其他
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Hotel is clean, breakfast is good… however, my son and I did not get the room we booked because the hotel was overbooked. We wanted two queen beds… and instead were given an “upgraded room” with a king bed and a jacuzzi tub. I can see how that would be an upgrade in certain situations.. but not ours! The room we were given was on the first floor and close to the elevator and elevator mechanical room which was very LOUD. All night. We requested room change for the second night and even though the hotel was fully booked, they accommodated our request. Thankfully!! I highly recommend requesting a room far away from the elevator as the “ding” it makes each time it arrives at your floor is extremely loud and the elevator mechanical room on the first floor is very loud too.
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酒店回复: Thank you for taking the time to share your feedback and for rating us 8 out of 10. We're glad to hear you enjoyed our clean accommodations and breakfast—your kind words mean a lot to our team!We sincerely apologize for the inconvenience caused by the room assignment and the noise near the elevator. We understand how important comfort and a quiet environment are, especially when traveling with family. While we hoped the upgraded room would be a nice gesture, we completely understand that it didn’t meet your specific needs, and we regret that your first night wasn’t restful.We’re happy we were able to move you for your second night and appreciate your patience and understanding while we sorted that out. Thank you also for the helpful tip about the elevator noise.We hope to have the opportunity to welcome you and your son back in the future—this time with everything just right.Warm regards,
1.0分
其他
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We came from across state for a wedding, and was unable to check in for almost an hour past the 3pm check in time. Front desk workers (supposedly the GM?) were not accommodating, didn’t offer anything for us for not being able to check in on time and just said “sorry we were completely booked last night, it’s not our fault”. We don’t understand how that is our fault. Room wasn’t clean either. Wouldn’t recommend staying here
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酒店回复: I'm so sorry about you not being able to check in right at 3. Check in time is anytime after 3pm. I will speak to housekeeping about your room. Again I am so sorry.
3.0分
家庭亲子
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Our room carpet had a terrible odor that did not go away during our stay. The pool and area around pool was very dirty. Area around hotel was a little scary.
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酒店回复: Thank you for sharing your experience. We’re very sorry to hear about the issues with the room odor and the pool area cleanliness. This is certainly not the standard we aim to uphold. We also understand your concerns about the surrounding area and appreciate your honesty. Please know that your feedback has been shared with our housekeeping and maintenance teams so we can address these matters promptly. We hope to have the opportunity to provide you with a better experience in the future.
1.0分
其他
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The toilet, microwave and fridge were very dirty. I spoke with the front desk they offered no room change or upgrade. Cleaned the microwave and toilet myself with the hotels products as they didn’t even offer someone to come clean it. Very frustrating.
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酒店回复: We are truly sorry to hear about the cleanliness issues you encountered and that your concerns were not properly addressed during your stay. This is certainly not the experience we want for our guests. We appreciate you bringing this to our attention, and we will be reviewing this with our team to ensure better service and prompt resolutions in the future. Please feel free to reach out to us directly if you would like to discuss this further — your feedback is very important to us.
5.0分
情侣出游
the floor in the shower in room 104 needs repairing. the floor has peeled up and so i didn't use the shower
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酒店回复: Thank you for bringing this to our attention. We sincerely apologize for the issue with the shower floor in room 104 and understand how it affected your stay. We have notified our maintenance team to address the repair immediately. We appreciate your feedback and hope to have the chance to provide you with a much better experience in the future.
Good Experience !
We got there late, check-in was quick, had great view of the boatyard, breakfast was great had plenty of options. Too bad that the ghostly looking boat yard is not in operation, what a great venue it would be. Not far from historic downtown Port Huron. Would stay here again.
Staff was amazing!!!! But the property needs some attention. It states that the property is non smoking and yet there were cigarette butts everywhere. I saw staff smoking while sitting on the curb by the entrance. The patio furniture had mold growing on the cushions. In the dining room the table with the upholstered bench is all stained. Great place to stay, great staff but they need to up their game
Wonderful breakfast!
Maybe the best hotel breakfast we’ve ever had! A great selection of hot and cold dishes, and the warm, gooey cinnamon rolls were SO good!
Nice hotel just need staff training
The hotel is nice and updated. Breakfast was great. Hotel was quiet. Staff could just use some more training as we had issues with check-in and charges to multiple cards that we are still dealing with. This kind of soured the experience.
Everything was perfect for our stay. The room was extremely clean and we had an amazing view. Loved watching all of the different kinds of birds. Thankful that we had a refrigerator and a microwave in our room. The staff at the hotel were all so friendly and kind! Will definitely be back!
Hotel is clean, breakfast is good… however, my son and I did not get the room we booked because the hotel was overbooked. We wanted two queen beds… and instead were given an “upgraded room” with a king bed and a jacuzzi tub. I can see how that would be an upgrade in certain situations.. but not ours! The room we were given was on the first floor and close to the elevator and elevator mechanical room which was very LOUD. All night. We requested room change for the second night and even though the hotel was fully booked, they accommodated our request. Thankfully!! I highly recommend requesting a room far away from the elevator as the “ding” it makes each time it arrives at your floor is extremely loud and the elevator mechanical room on the first floor is very loud too.
We came from across state for a wedding, and was unable to check in for almost an hour past the 3pm check in time. Front desk workers (supposedly the GM?) were not accommodating, didn’t offer anything for us for not being able to check in on time and just said “sorry we were completely booked last night, it’s not our fault”. We don’t understand how that is our fault. Room wasn’t clean either. Wouldn’t recommend staying here
Our room carpet had a terrible odor that did not go away during our stay. The pool and area around pool was very dirty. Area around hotel was a little scary.
The toilet, microwave and fridge were very dirty. I spoke with the front desk they offered no room change or upgrade. Cleaned the microwave and toilet myself with the hotels products as they didn’t even offer someone to come clean it. Very frustrating.
the floor in the shower in room 104 needs repairing. the floor has peeled up and so i didn't use the shower