The rooms was disgusting floors are nasty towels was dirty bedding was looked dirty , around the fridge was dirty. It was like they didn't clean or mop ever
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酒店回复: Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for the condition of your room and the lack of cleanliness you experienced, including the floors, towels, bedding, and area around the fridge. This falls far below our standards, and we deeply regret the discomfort it caused during your stay. Your comments have been shared with our housekeeping and management teams for immediate attention and corrective action. We appreciate you bringing this to our attention and are committed to improving for future guests.
1.0分
家庭亲子
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Nothing. It is okay for a cheap stay. But the management will do one thing. Then will lie to make themselves look good.
It's sad how they are. Their nationality does not have any respect for women. The males feel that they are above any woman. Will attempt to talk down to you. That is something I don't like and can't accept..
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酒店回复: Dear Guest,Thank you for sharing your feedback. We regret that your experience did not meet your expectations. The conditions and service that you describe are not typical. However, we will review these comments with our team to further research the matter.
1.0分
其他
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This is nothing like it shows in the pictures on the internet and I cancel right away but they still charged me for one night even know I didn't stay there at all
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酒店回复: Dear Guest,Thank you for sharing your experience with us. We are truly sorry to hear about the disappointment you encountered and the inconvenience regarding the charges. We understand the importance of expectations aligning with reality, and we regret that your visit did not meet this standard. Your feedback is valuable and will be carefully reviewed with our management team to ensure improvements are made. Please know that our goal is always to provide an honest and positive experience for every guest, and we hope to have the opportunity to restore your confidence in the future.
5.0分
家庭亲子
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Our stay was good but the area around the motel was very sketchy looking. The next door motel was very loud. You could smell pot every time you walked outside. There was a man who 2 different times while in the pool with my 13 year old son, walked to the dumpster area and took a pee.
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback. While we’re pleased to know your overall stay was good, we sincerely regret that the surrounding environment detracted from your experience. We understand how important a safe and comfortable atmosphere is, especially when traveling with family, and we are truly sorry for the inappropriate behavior you witnessed near the premises. Please know that your concerns have been taken seriously and will be communicated to the appropriate parties to help improve the overall guest environment. We value your patronage and hope to have the opportunity to provide a more seamless and enjoyable stay in the future.
4.0分
其他
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The only unexpected surprise was that at check-in I was told that there was a $50 CASH DEPOSIT. I didn't question it, however, luckily enough I happen to have $40 cash & that was accepted. I did not see & perhaps didn't see that when making the reservations. Nonetheless, the only thing I could think of, what would have happened if I didn't have any cash. Anyhow, all else whent okay.
Thank-You.
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酒店回复: Hi Carlos,Thank you for sharing your experience. We're glad to hear that everything else with your stay went smoothly, and we appreciate your understanding regarding the unexpected cash deposit at check-in. We sincerely apologize for any confusion or inconvenience this may have caused. Your feedback is valuable, and we will review how this information is communicated during the booking process to ensure better clarity for future guests. We hope to have the pleasure of welcoming you again under even more seamless circumstances.
5.0分
其他
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The location isn’t as close to Fair Park as it might seem at first glance, but let’s be real—if we knocked every hotel for a slightly misleading map pin, no one would get a good rating! Getting there can be a little tricky depending on which direction you’re coming from (typical big-city access road quirks), and Google Maps initially routed me through a residential area. That said, once I followed the provided directions, I found the entrance easily. Management was cool and professional. They only gave me a nudge when I lingered too long at checkout—totally on me. Overall, a fair stay with good service.
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酒店回复: Hi John,Thank you for your thoughtful and balanced review! We appreciate your understanding regarding the location and mapping quirks—big-city navigation can definitely be a challenge at times. We're glad to hear that, once you followed the provided directions, access was straightforward and that our management team left a positive impression with their professionalism. It's great to know your overall experience was fair and the service met your expectations. We hope to welcome you back for an even smoother stay next time!
3.0分
家庭亲子
Bed sheets where dirty and the floor looked like it hasnt been mopped in weeks
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酒店回复: Hi Jose,Thank you for sharing your feedback. We regret that your stay was not up to your expectations. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further.
2.0分
其他
Stayed there for 2 nights and everything was terrible all the way around
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酒店回复: Dear Guest,Our goal is to provide an exceptional experience, and we recognize that we fell short of your expectations during your recent visit, resulting in a rating of 4. We are keen to understand the specific challenges you faced, and your candid feedback, whether positive or negative, is essential for our ongoing enhancement. We appreciate the opportunity to learn from this experience and are committed to better serving you in the future.
1.0分
其他
I got to my room and the bed sheets were stained. The towels in the restrooms were stained. Rooms around us were being used for guys and their escorts.
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酒店回复: Hi Breanna,The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further.
1.0分
其他
It was an awful day with a terrible room. The curtains were torn and dirty.
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酒店回复: Dear Guest,Appreciate your response. Your feedback is very important for us to acknowledge and adjust these issues. I regret that these issues occurred during your stay with us. We have addressed your concerns, and improvements are underway.
The rooms was disgusting floors are nasty towels was dirty bedding was looked dirty , around the fridge was dirty. It was like they didn't clean or mop ever
Nothing. It is okay for a cheap stay. But the management will do one thing. Then will lie to make themselves look good.
It's sad how they are. Their nationality does not have any respect for women. The males feel that they are above any woman. Will attempt to talk down to you. That is something I don't like and can't accept..
This is nothing like it shows in the pictures on the internet and I cancel right away but they still charged me for one night even know I didn't stay there at all
Our stay was good but the area around the motel was very sketchy looking. The next door motel was very loud. You could smell pot every time you walked outside. There was a man who 2 different times while in the pool with my 13 year old son, walked to the dumpster area and took a pee.
The only unexpected surprise was that at check-in I was told that there was a $50 CASH DEPOSIT. I didn't question it, however, luckily enough I happen to have $40 cash & that was accepted. I did not see & perhaps didn't see that when making the reservations. Nonetheless, the only thing I could think of, what would have happened if I didn't have any cash. Anyhow, all else whent okay.
Thank-You.
The location isn’t as close to Fair Park as it might seem at first glance, but let’s be real—if we knocked every hotel for a slightly misleading map pin, no one would get a good rating! Getting there can be a little tricky depending on which direction you’re coming from (typical big-city access road quirks), and Google Maps initially routed me through a residential area. That said, once I followed the provided directions, I found the entrance easily. Management was cool and professional. They only gave me a nudge when I lingered too long at checkout—totally on me. Overall, a fair stay with good service.
Bed sheets where dirty and the floor looked like it hasnt been mopped in weeks
Stayed there for 2 nights and everything was terrible all the way around
I got to my room and the bed sheets were stained. The towels in the restrooms were stained. Rooms around us were being used for guys and their escorts.
It was an awful day with a terrible room. The curtains were torn and dirty.