酒店回复: A 10/10 review is so sweet—and it's sweeter than a brown butter donut with salted caramel drizzle (which, by the way, is my absolute weakness 😍🍩). THANK YOU for your kind words!

酒店回复: On behalf of the entire hotel team, we are very sorry that your stay was a little underwhelming and appreciate you taking the time to share your feedback about our newly remodeled bathrooms. We have passed along the note regarding the placement of the soap dispenser to our maintenance team to see if it can be relocated further from the shower head.Please consider us the next time you are visiting Chicago's Gold Coast area as our goal is to enhance our facilities to provide a better experience for all our guests. We hope to have the opportunity to welcome you back soon, where you can experience the improvements firsthand.

酒店回复: Thank you for taking the time to share your experience with us. Providing the highest level of hospitality is our number one priority and we understand failing to meet your expectations in the HVAC category is no exception. Though it does not help you now, we are happy to say that our Engineering team was able to fix the problem. We'd love for you to give us another chance when your travels bring you back to the area. Please reach out to me directly so I can personally assist with your accommodations.Cynthia, Guest Experience Manager

酒店回复: We love everything about your review! And thank you for the kind words on Rafael. He's one of a kind.

酒店回复: You are making us blush! How about a repeat? Come back and see us!

酒店回复: Thank you, thank you, thank you. We cannot wait to welcome you back.

酒店回复: You are so kind! Summer is almost here, and we think you should come back to explore all the amazing things this location is close to!