Easy to check in and out. Staff very friendly. Ubers knew where to come get you and if you wanted to walk to Little Caesar’s arena your able to
4.0分
情侣出游
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Executive corner suite 600 per night no complimentary breakfast, had to pre scrub the tub (hair follicles) wife needed a fruit platter non in the whole building smh there marketing of the room leaves it un clear on whats included free with the room. Otherwise ok experience.
5.0分
其他
Very nice and clean hotel.
Very Nice hotel just inside walking distance from the stadium. I would stay here again for sure.
5.0分
朋友出游
Staff was great, professional, polite and communicative.. the room was very comfortable and spacious. The food was good. It was a great stay
1.0分
其他
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go over the reservation when I check in to make sure it’s correct. Teach the reception desk staff to be more courteous and not treat the customers like criminals. and like they’re not important.
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酒店回复: Dear Robert,Thank you for taking the time to share your feedback regarding your recent stay at MGM Grand Detroit. We are truly sorry to hear about the discourteous service you experienced while reviewing your reservation with our staff. We understand how upsetting it must have felt to be treated in a way that made you feel unimportant or as though your concerns were not taken seriously. This is not the level of service we strive to provide, and we sincerely apologize for any disrespect. Please accept our heartfelt apologies for the negative impact this had on the start of your stay. Your feedback is very important to us, and we are reviewing our staff training and service standards to ensure these concerns are addressed and improvements are made. We genuinely hope to have the opportunity to welcome you back and provide a much more positive experience on your next visit. Thank you again for your patronage and for bringing this to our attention.
4.0分
朋友出游
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5 lights didnt work on our room, neither did 2 outlets, ac wouldnt really do anything. MGM is always my go to when staying downtown but feel like the rooms need actual attention n updates
很喜欢，设施齐全
酒店员工非常友善。那天是我们结婚六周年纪念日，我们因为之前住的爱彼迎太糟糕了，所以不得不重新预订了这家酒店。结果我们住进了一个非常漂亮的房间。
房间很棒，景观也好。冲了个凉水澡，感觉很棒。酒店赢了！
直接拒绝！
我们被告知房间准备好后会收到短信。但从来没收到过，不过我们晚上出去玩回来时房间确实准备好了。床上贴着个小牌子，告诉我们他们在我们到达前铺了干净的床单。谁会这么做？地毯看起来好像一个月没吸尘了。东西一直粘在我的脚底。然后我开始往上爬了一大堆。真恶心！我们到的时候，有一部电梯在运行，通往停车场。最后不得不走楼梯。第二天早上，所有电梯都停运了。我们去TAPS吃午饭。我们坐下后，没有人擦吧台。他们把菜单拍在我们面前，就再也没有回来。10分钟后，我们旁边的那对夫妇，他们比我们早到，却没有人服务，我们就离开了。那里有三个调酒师，他们都不忙。我们不会再去了。
Easy to check in and out. Staff very friendly. Ubers knew where to come get you and if you wanted to walk to Little Caesar’s arena your able to
Executive corner suite 600 per night no complimentary breakfast, had to pre scrub the tub (hair follicles) wife needed a fruit platter non in the whole building smh there marketing of the room leaves it un clear on whats included free with the room. Otherwise ok experience.
Very nice and clean hotel.
Very Nice hotel just inside walking distance from the stadium. I would stay here again for sure.
Staff was great, professional, polite and communicative.. the room was very comfortable and spacious. The food was good. It was a great stay
go over the reservation when I check in to make sure it’s correct. Teach the reception desk staff to be more courteous and not treat the customers like criminals. and like they’re not important.
5 lights didnt work on our room, neither did 2 outlets, ac wouldnt really do anything. MGM is always my go to when staying downtown but feel like the rooms need actual attention n updates