酒店回复: Dear Kevin, Thank you for taking the time to tell us about your experience at the RED ROOF INN MARION IN. I am sorry that your experience was less than ideal due to the uncleanliness and the other issues mentioned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Know that your voice is of tremendous importance to us at Red Roof and we value your comments which will help us to continuously improve our services and make our guest experiences better. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and all the best in your future travels. Very truly yours, Kerry-Lee Red Roof ManagementRediResponse Specialist
1.0分
家庭亲子
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翻译提供方：Google
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1.0分
其他
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Don't Stay Here!
The room reeked of cigarettes, and also smelled real bad. The parking in the back felt unsafe. The room has piles of dust in the corners, on the lamps, etc. We checked out early because we could not sleep in such a smelly, dusty environment.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Marion, IN. It is truly regrettable to hear that the state of the room and the smell you mentioned fell short of your expectations during your stay. We apologize for the inconvenience this may have caused you.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,DevineRed Roof ManagementRediResponse Specialist
4.0分
其他
There is a gentleman who is trying very hard at the gront desk but is very difficult to understand. I can apptecatewho is very
酒店回复: Thanks
3.0分
其他
Stains on bed spread dirt on floor slippery bathtubs but ok other than that.. staff could be better more friendly like didn't wanna do the job ..
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to share your feedback about your experience at the Red Roof Inn Marion, IN. I am very sorry to hear about the issues you encountered during your stay. Cleanliness is a top priority, and I am concerned to learn about the condition of the bathtubs. I also regret that the interaction you had with our staff was not ideal. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Your feedback is crucial to Red Roof, and we genuinely appreciate your comments as we work to improve our customer experience. We sincerely hope you'll give us the opportunity to provide a better experience on your next visit.Sincerely,JMRed Roof Management RediResponse Specialist
3.0分
商务出差
I was a bit taken aback when told I could not have a first floor room due to the price paid!
酒店回复: thanks
3.0分
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There was a gallon of old milk and opened Coke and the fridge was full of water. There was a cigarette hole burn in my blanket. The blankets were made of plastic.
1.0分
家庭亲子
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The manager charged my card at 2pm check in is at 4pm. I got there and wanted to see the room before i checked in didn't like the cleanest of the property so i informed him i will not be staying and as i walked out he locked the door behind me. Me being from NY i got suspicious and decided to lock my card. To late he was 2 hours ahead of me. Informed the bank so now im careless for the next 3 days. Horrible
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酒店回复: Dear Pamela, Thank you for taking the time to tell us about your experience at the Red Roof Inn Marion, IN. I am saddened to read that your experience at the property did not meet your expectations. Feedback from our guests is always welcomed at Red Roof as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans permits.Sincerely,VeroniqueRed Roof Management RediResponse Specialist
3.0分
家庭亲子
Loved the price and the service was good. However the room was quite dirty below the knees. It was quiet. Would stay there again.
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酒店回复: Dear Edward, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Marion, IN. My sincere apologies as well for the cleanliness that's not up to your standards. We're glad you loved the price and appreciated the good service. We're happy you found the hotel quiet and would consider staying with us again.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you for choosing Red Roof. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.Sincerely, AnnRed Roof Management RediResponse Specialist
2.0分
商务出差
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Room was much cleaner than expected based on the exterior of the building. Cheap and clean, but not comfortable. Very dated, thin walls, the saddest pillows ive every laid my head on. It was conveniently located to the place i needed to be and therecwas a sufficient amount of food & gas stations around. The lobby stays locked 24/7, ring the doorbell for assistance, and is also the home of the only vending machine. Don't get thirsty at night.
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酒店回复: Dear Tracy,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Marion, IN. We sincerely appreciate your comments and while we're glad that you found our location clean and convenient for your stay. We sincerely apologize for the upkeep of the location you detailed. Your comments are invaluable as we continuously seek to improve our guest experience.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you for choosing Red Roof and for sharing your feedback with us. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,ErikaRed Roof Management RediResponse Specialist
浴室装饰松动。可能长霉。入口门内侧下部看起来像长霉。房间底部装饰的内角看起来不干净。浴室/淋浴区没有通风扇。
粗鲁的
Don't Stay Here!
The room reeked of cigarettes, and also smelled real bad. The parking in the back felt unsafe. The room has piles of dust in the corners, on the lamps, etc. We checked out early because we could not sleep in such a smelly, dusty environment.
There is a gentleman who is trying very hard at the gront desk but is very difficult to understand. I can apptecatewho is very
Stains on bed spread dirt on floor slippery bathtubs but ok other than that.. staff could be better more friendly like didn't wanna do the job ..
I was a bit taken aback when told I could not have a first floor room due to the price paid!
There was a gallon of old milk and opened Coke and the fridge was full of water. There was a cigarette hole burn in my blanket. The blankets were made of plastic.
The manager charged my card at 2pm check in is at 4pm. I got there and wanted to see the room before i checked in didn't like the cleanest of the property so i informed him i will not be staying and as i walked out he locked the door behind me. Me being from NY i got suspicious and decided to lock my card. To late he was 2 hours ahead of me. Informed the bank so now im careless for the next 3 days. Horrible
Loved the price and the service was good. However the room was quite dirty below the knees. It was quiet. Would stay there again.
Room was much cleaner than expected based on the exterior of the building. Cheap and clean, but not comfortable. Very dated, thin walls, the saddest pillows ive every laid my head on. It was conveniently located to the place i needed to be and therecwas a sufficient amount of food & gas stations around. The lobby stays locked 24/7, ring the doorbell for assistance, and is also the home of the only vending machine. Don't get thirsty at night.