酒店回复: Thank you for sharing your feedback. We apologize for the discomfort caused by the room temperature upon arrival. While our rooms are individually climate controlled and the air conditioning is not kept running when unoccupied, it should cool more efficiently once in use. We understand how uncomfortable this must have been, especially in a larger room, and we are reviewing this with our team to ensure better preparation during warm weather conditions. We appreciate your comments regarding cleanliness and quietness and will use your feedback to improve the overall guest experience.
酒店回复: Thank you for taking the time to share your experience. We sincerely apologize for the inconveniences you encountered during your stay. The issues you mentioned regarding the room key, pool area condition, and availability of towels do not reflect the level of service we strive to provide. We are also concerned to hear about your interaction with our morning team, as courteous service is a priority for us. Your feedback has been shared with the appropriate departments to ensure these matters are addressed and improvements are made. We appreciate you bringing this to our attention.
酒店回复: Thank you for sharing your detailed feedback. We sincerely apologize for the challenges you experienced during your stay. Your comfort and safety are very important to us, and it is disappointing to learn that we fell short in several areas.We understand how difficult it must have been to manage the stairs after recent surgery and with an injury in your family. While room types and locations are based on availability at the time of check-in, we regret that we were unable to better accommodate your needs on this occasion. We are also sorry for the discomfort caused by the room temperature. Our rooms have individual climate control and the air conditioning is not left running when unoccupied, but it should cool more efficiently once turned on. We are addressing this with our maintenance team.In addition, we take safety concerns very seriously and will review the shower area in the room you occupied to ensure proper safety features are in place. We will also be reinforcing procedures to ensure maintenance issues such as smoke detector alerts are handled promptly.We are glad to hear you found our staff helpful, and we appreciate you acknowledging their efforts in assisting you. Your feedback is valuable and will be used to improve the guest experience. Thank you again for bringing these concerns to our attention.
酒店周边有购物和餐饮，停车免费，早餐也还可以的，美式早餐，房间的床品感觉很舒服，酒店有冰水和冰块🧊供应，还有一个室外泳池。
我们到的时候很晚了，只是路过暂住一晚。
前台那位女士非常不友好，好像更想回去看电视。
房间很干净，住一晚也够了。
早餐是典型的美式风格，但还是有一些选择。
房间订错了，不过还可以接受吧。。性价比好，价格不贵的了。有早餐，品种不多，但是也是可以接受的。本来也就是路过住一晚。卫生设施都还可以。。
前台接待人员专业且乐于助人，询问附近设施时非常热情。我们一进房间就闻到一股清新的气息，房间看起来也很干净。我们住的是两张大床的房间，毛巾数量足够四个人使用。泳池区域也很干净，不过泳池里的过滤器如果能再完善一些就更好了，因为里面有一些死虫子，孩子们不太愿意和它们待在一起。如果以后有机会再来这个地区，我肯定还会选择这家酒店。
我们大约上午11点到达酒店，发现门锁着。前台接待员去开门，但她并没有给我们开门，而且她没有笑，看起来很不耐烦。房间里有一股味道，可能是烟味或宠物味。在我们退房的那天早上，客房服务人员开门叫醒了我们。难道他们没有房间入住记录或者其他方法来知道客人是否退房吗？我也不知道这家酒店允许携带宠物。选择这家酒店是我的错，或者是我没注意，因为我们遇到了一个非常吵闹的邻居，它早上6点就到了，然后就一直不停地吠叫。
不太好。
113号房间的景色不好。其他房间都能看到不错的泳池景色。
宠物区只有两棵棕榈树和一块6x6英尺的泥地。
凌晨5点噪音很大，而且这间房正对着配电室，配电室一直发出尖锐的噪音。两个灯的USB充电器都不能用。
不过，房间很干净也很舒适。
酒店规定大堂会锁门，但我房间的出口却在大堂里。我不得不赶在出口开之前离开，却被告知要么等着，要么绕道后门。我和家人一起，带着六个行李箱。酒店员工态度恶劣，很不友好，拒绝理解我的处境。
抵达时房间太热了。虽然我们不希望他们在抵达前把空房间降温到过高，但如果抵达时温度低于95华氏度（约37摄氏度）就好了。直到半夜才终于凉快下来。
在这种情况下，宽敞舒适的房间反而对我们不利。
房间还算干净安静，但迎宾的热情让人难以忍受。
气味难闻，早班工作人员服务态度不好
晚班前台工作人员忘记激活房卡，所以我不得不从酒店对面的房间跑一趟前台。晚上我们去泳池的时候，泳池里弥漫着一股浓重的垃圾味。泳池毛巾不见了，我不得不再跑一趟前台。当我忘记/申请另一张房卡时，早班前台的女士态度很差。
去别的地方吧！！！
这家酒店地段非常糟糕，我担心我的车一整晚都出问题。他们没有电梯，而且我下午6点入住的时候，一楼的房间似乎已经没有了。我两个月前做了手术，儿子腿筋受伤了，爬楼梯非常困难。外面温度超过100华氏度（约37摄氏度），我们一进房间，就发现房间里非常热，温度肯定也超过100华氏度（约37摄氏度）。我们立刻把空调开到最大，然后离开了房间。大约3个小时后，我们回来时，房间温度只降到了大概90华氏度（约32摄氏度）。床非常硬。我女儿洗澡时滑倒了。没有浴缸垫、扶手，也没有淋浴杆。一周后，她的肩膀上仍然有瘀伤。因为太热，她睡得很糟糕。我不得不把脚放在空调上面才能感受到冷风。凌晨两点左右，大厅里的烟雾探测器开始鸣叫，一直持续到早上八点左右。我打电话给前台，但没人接。我们本来打算住两晚，但后来决定换个地方。房间本身很普通，而且基本干净。入住人员很友好，我们离开时接待的那位女士也非常乐于助人。我的住宿费本来是不能退款的，但酒店员工很好心地退还了我们第二晚不住的95%的房费。我们不会再来了。