酒店回复: Thank you for sharing your feedback. We apologize for the discomfort caused by the room temperature upon arrival. While our rooms are individually climate controlled and the air conditioning is not kept running when unoccupied, it should cool more efficiently once in use. We understand how uncomfortable this must have been, especially in a larger room, and we are reviewing this with our team to ensure better preparation during warm weather conditions. We appreciate your comments regarding cleanliness and quietness and will use your feedback to improve the overall guest experience.
酒店回复: Thank you for taking the time to share your experience. We sincerely apologize for the inconveniences you encountered during your stay. The issues you mentioned regarding the room key, pool area condition, and availability of towels do not reflect the level of service we strive to provide. We are also concerned to hear about your interaction with our morning team, as courteous service is a priority for us. Your feedback has been shared with the appropriate departments to ensure these matters are addressed and improvements are made. We appreciate you bringing this to our attention.
酒店回复: Thank you for sharing your detailed feedback. We sincerely apologize for the challenges you experienced during your stay. Your comfort and safety are very important to us, and it is disappointing to learn that we fell short in several areas.We understand how difficult it must have been to manage the stairs after recent surgery and with an injury in your family. While room types and locations are based on availability at the time of check-in, we regret that we were unable to better accommodate your needs on this occasion. We are also sorry for the discomfort caused by the room temperature. Our rooms have individual climate control and the air conditioning is not left running when unoccupied, but it should cool more efficiently once turned on. We are addressing this with our maintenance team.In addition, we take safety concerns very seriously and will review the shower area in the room you occupied to ensure proper safety features are in place. We will also be reinforcing procedures to ensure maintenance issues such as smoke detector alerts are handled promptly.We are glad to hear you found our staff helpful, and we appreciate you acknowledging their efforts in assisting you. Your feedback is valuable and will be used to improve the guest experience. Thank you again for bringing these concerns to our attention.
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我们自驾游期间在这里住了一晚。汽车旅馆很干净，泳池也很干净。非常适合住一晚。周边环境不太好。它就在主干道上。不过附近有个加油站和一家 Jack in the Box 便利店。
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酒店回复: Dear Thorsten,Thank you so much for choosing to stay with us during your road trip and for taking the time to leave such a positive review!We're glad to hear you found the motel and pool clean and suitable for a one-night stay. Cleanliness and comfort are priorities for us, and it’s great to know we met your expectations.We understand your note about the surroundings. While our location offers convenience with nearby services like the gas station and Jack in the Box, we also recognize it may not suit everyone's preferences. We appreciate your honest feedback.We hope to welcome you again in the future — safe travels!Kind regards,-FRONT DESK Lieber Thorsten,vielen Dank für Ihre nette Bewertung! Es freut uns sehr, dass Sie mit der Sauberkeit unseres Motels und des Pools zufrieden waren. Wir wünschen Ihnen weiterhin eine gute Reise und würden uns freuen, Sie wieder begrüßen zu dürfen!Herzliche Grüße,-FRONT DESK
酒店周边有购物和餐饮，停车免费，早餐也还可以的，美式早餐，房间的床品感觉很舒服，酒店有冰水和冰块🧊供应，还有一个室外泳池。
我们到的时候很晚了，只是路过暂住一晚。
前台那位女士非常不友好，好像更想回去看电视。
房间很干净，住一晚也够了。
早餐是典型的美式风格，但还是有一些选择。
房间订错了，不过还可以接受吧。。性价比好，价格不贵的了。有早餐，品种不多，但是也是可以接受的。本来也就是路过住一晚。卫生设施都还可以。。
抵达时房间太热了。虽然我们不希望他们在抵达前把空房间降温到过高，但如果抵达时温度低于95华氏度（约37摄氏度）就好了。直到半夜才终于凉快下来。
在这种情况下，宽敞舒适的房间反而对我们不利。
房间还算干净安静，但迎宾的热情让人难以忍受。
气味难闻，早班工作人员服务态度不好
晚班前台工作人员忘记激活房卡，所以我不得不从酒店对面的房间跑一趟前台。晚上我们去泳池的时候，泳池里弥漫着一股浓重的垃圾味。泳池毛巾不见了，我不得不再跑一趟前台。当我忘记/申请另一张房卡时，早班前台的女士态度很差。
去别的地方吧！！！
这家酒店地段非常糟糕，我担心我的车一整晚都出问题。他们没有电梯，而且我下午6点入住的时候，一楼的房间似乎已经没有了。我两个月前做了手术，儿子腿筋受伤了，爬楼梯非常困难。外面温度超过100华氏度（约37摄氏度），我们一进房间，就发现房间里非常热，温度肯定也超过100华氏度（约37摄氏度）。我们立刻把空调开到最大，然后离开了房间。大约3个小时后，我们回来时，房间温度只降到了大概90华氏度（约32摄氏度）。床非常硬。我女儿洗澡时滑倒了。没有浴缸垫、扶手，也没有淋浴杆。一周后，她的肩膀上仍然有瘀伤。因为太热，她睡得很糟糕。我不得不把脚放在空调上面才能感受到冷风。凌晨两点左右，大厅里的烟雾探测器开始鸣叫，一直持续到早上八点左右。我打电话给前台，但没人接。我们本来打算住两晚，但后来决定换个地方。房间本身很普通，而且基本干净。入住人员很友好，我们离开时接待的那位女士也非常乐于助人。我的住宿费本来是不能退款的，但酒店员工很好心地退还了我们第二晚不住的95%的房费。我们不会再来了。
我们自驾游期间在这里住了一晚。汽车旅馆很干净，泳池也很干净。非常适合住一晚。周边环境不太好。它就在主干道上。不过附近有个加油站和一家 Jack in the Box 便利店。
预订这家酒店是个大错误
我预订了这家酒店，作为从北加州开车去拉斯维加斯的中途停留。我独自一人带着两只小狗。我办理了入住手续，为我的狗狗额外支付了50美元，然后被告知除了105华氏度（约49摄氏度）的沥青停车场外，没有其他地方可以方便它们。我去泳池区想找个空地让它们小便，结果泳池里人山人海，吵吵闹闹，有些人甚至不是酒店的客人。我带狗狗去的那片空地脏得令人作呕。回到房间后，我感觉非常不干净，非常不安全，甚至坐在椅子上都不舒服。酒店周围的环境很糟糕。没有地方可以买到食物，四处走动似乎也不安全。我离开这家酒店，在另一个街区找到了另一家酒店。预订这家酒店基本上就是浪费钱。我不会推荐任何人入住这家酒店。
住宿质量堪忧，简直是骗人的。
今晚睡得还行。噪音有点大，而且味道难闻。空气中弥漫着一股难闻的气味，像热垃圾一样。另外，他们有一个相当大的游泳池，但规则非常严格。这让客人早上不敢使用。退房时间是上午11点，我本来想在早上7点半去游泳池游个泳，但前台女孩却坐在那里，面无表情地看着手机，没有提供任何安排。我不会再住这里了，这只是我们圣地亚哥家庭长假的短暂休息，影响了一些乐趣。我们今天要去海滩，不用担心！
条件和服务有待改进
我们到达时，前台已经下班了，我们只能透过窗户迎接。提供的卫生间马桶出了问题，堵塞了，退房前无法使用。