酒店回复: Bonjour,Merci d’avoir pris le temps de partager votre avis. Nous sommes sincèrement désolés d’apprendre que votre séjour n’a pas été à la hauteur de vos attentes.Le manque de service de chambre, l’état de l’immeuble et des tapis sont des points que nous prenons très au sérieux. Votre retour nous aide à identifier les domaines à améliorer, et nous allons le transmettre immédiatement à notre équipe de direction pour action.Nous espérons avoir l’occasion de regagner votre confiance lors d’un prochain séjour.Hello,Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet expectations.We regret that there was no room service available and that the condition of the building and carpets caused disappointment. These concerns are important to us, and we will be sharing them with our management team to ensure they are addressed.We hope to have the opportunity to welcome you again in the future and provide a much-improved experience.
3.0分
其他
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The front door to the building is hanging open, so it does not feel very secure or safe. When I walked by the lobby at midnight and again early in the morning, there was nobody there to view visitors.
The room was okay. The bathroom floor was very sticky - I put towels down so I didn't have to walk on it.
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酒店回复: Thank you for your feedback. We apologize for the inconveniences you may have experienced during your stay and we hope to have you back soon!
2.0分
其他
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towels were stained and looked like they have never been replaced... no turn down service for multiple night stay. Toilet lid would not stay up as it hit the countertop that is pulled away from the wall. Soiled towels were left in the hallway for multiple days.
Would NOT recommend a stay here.
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酒店回复: Thank you for taking the time to share your feedback. we are very sorry to hear about the issues you experienced during your stay. thats certainly not the experience we want for our guests. we will be addressing these concerns with our team to ensure theyre corrected moving forward. we appreciate you bringing this to our attention and hope that you will consider giving us another chance in the future!
5.0分
商务出差
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Greeted by very friendly staff. Check in was quick and room was very clean and quiet. Shower had hot water and good pressure…a plus!Breakfast was sufficient. Overall, highly recommend for a short stay.
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酒店回复: Thank you for sharing your positive feedback! Were glad to hear that our team made you feel welcome and that you enjoyed your clean and quite room, hot shower and good breakfast! we hope to see you again soon!
1.0分
其他
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The room was basically next to the lobby - door to room barely shut (light shining in) - bottom of tub had a hole that they tried to fix - foot almost fell through it - water came out of the bathroom faucet in a trickle - frig making noises all night - pillows and mattress horrible - I have photos - would like a refund - would never stay here again.
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酒店回复: Thank you for sharing your feedback! We sincerely apologize for the condition and inconveniences you experienced. This is certainly not the standard we strive to provide our guests. Please know that your comments have been shared with our team for immediate attention.
1.0分
家庭亲子
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The first room we were given, had mold on the ceiling in the bathroom from a leak. Then we were given another room where the ceiling was actually leaking from the upstairs room and the water in the shower was warm at best.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the rooms and the maintenance issues you encountered. This is not the standard we strive to provide. your comments have been shared with our maintenance and housekeeping teams to ensure these problems are addressed immediately.
4.0分
其他
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Staff was courteous, room was clean. Only issue was 2 barking dogs in the next room one morning - the couple left their animals alone(!). I finally called the front desk and it was handled within a few minutes.
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酒店回复: Thank you for sharing your feedback! We are glad to hear you enjoyed your clean room and that our staff took of the situation quickly. We appreciate your understanding and we hope to welcome you back soon!
1.0分
其他
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Staff was rude, the room was filthy and not cleaned during our stay. The bathroom was dirty and the bathtub was unsafe falling through the floor. The hotel was not worth the money. The front door to the hotel was broken.
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酒店回复: Thanks for your feedback! We are sorry to hear you had some issues with your room. These comments have been shared with our team to make improvements!
5.0分
其他
Staff was extremely helpful and always willing to help. We’re are from a far distance and they went out of their way to help us
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酒店回复: Thank you so much for your perfect rating! We are thrilled to hear our staff made your stay enjoyable and we are always ready to help! We look forward into welcoming you back again!
3.0分
朋友出游
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The whole hotel had an odd smell, kinda musty and there was a full trash can on our floor that was not taken out the 2 days we stayed there. There was mold in the shower and our room had an unsettling smell as well. The staff was very nice and helpful when our room key did no work multiple times throughout our stay. Honestly would not stay here again.
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酒店回复: Thank you for your feedback. Were are truly sorry to hear you had some issues with your room. Youre comments have been shared with our team to make improvements.
没有客房服务
老建筑
地毯破损
再也不来了
The front door to the building is hanging open, so it does not feel very secure or safe. When I walked by the lobby at midnight and again early in the morning, there was nobody there to view visitors.
The room was okay. The bathroom floor was very sticky - I put towels down so I didn't have to walk on it.
towels were stained and looked like they have never been replaced... no turn down service for multiple night stay. Toilet lid would not stay up as it hit the countertop that is pulled away from the wall. Soiled towels were left in the hallway for multiple days.
Would NOT recommend a stay here.
Greeted by very friendly staff. Check in was quick and room was very clean and quiet. Shower had hot water and good pressure…a plus!Breakfast was sufficient. Overall, highly recommend for a short stay.
The room was basically next to the lobby - door to room barely shut (light shining in) - bottom of tub had a hole that they tried to fix - foot almost fell through it - water came out of the bathroom faucet in a trickle - frig making noises all night - pillows and mattress horrible - I have photos - would like a refund - would never stay here again.
The first room we were given, had mold on the ceiling in the bathroom from a leak. Then we were given another room where the ceiling was actually leaking from the upstairs room and the water in the shower was warm at best.
Staff was courteous, room was clean. Only issue was 2 barking dogs in the next room one morning - the couple left their animals alone(!). I finally called the front desk and it was handled within a few minutes.
Staff was rude, the room was filthy and not cleaned during our stay. The bathroom was dirty and the bathtub was unsafe falling through the floor. The hotel was not worth the money. The front door to the hotel was broken.
Staff was extremely helpful and always willing to help. We’re are from a far distance and they went out of their way to help us
The whole hotel had an odd smell, kinda musty and there was a full trash can on our floor that was not taken out the 2 days we stayed there. There was mold in the shower and our room had an unsettling smell as well. The staff was very nice and helpful when our room key did no work multiple times throughout our stay. Honestly would not stay here again.