Reeks of cigarette smoke. People obviously smoked in rooms the whole time we were there. If you have kids or are sensitive to cigarette smoke don’t stay here.
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酒店回复: Thank you for taking the time to share your feedback. I’m truly sorry to hear about the strong smell of cigarette smoke during your stay — especially as we strive to maintain a smoke-free environment for the comfort and safety of all our guests.We take concerns like yours very seriously. Our team is investigating this issue and will be taking steps to ensure our non-smoking policy is more strictly enforced moving forward. Your experience does not reflect the standards we aim to uphold, and I sincerely apologize for the inconvenience this caused, especially if it impacted your family’s comfort.We appreciate your honesty, and we hope you’ll consider giving us another chance in the future to provide the clean, welcoming stay you expected and deserved.Warm regards,
5.0分
其他
Parking was easy and secure, rooms were very clean. The staff were very kind and polite.
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酒店回复: Thank you for your kind words!We’re glad to hear that you found the parking convenient and secure, and that you enjoyed the cleanliness of our rooms. Our team works hard to provide a welcoming and comfortable environment, so it's great to know their efforts made a positive impression. We hope to welcome you back again soon!
1.0分
家庭亲子
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Room had mold on walls, smelled very musty, leftover food in refrigerator from previous guest open bottle of Gatorade on floor under side of bed, large are of tub had crack and plaster, floors weren’t vacuumed. Will never book at this hotel again. We Che led out and booked a different hotel for the night
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酒店回复: Dear Cleoria,Thank you for your feedback. We are sorry to hear about the condition of your room and regret that your stay fell so far below expectations. Cleanliness and guest comfort are top priorities for us, and what you described is unacceptable. We sincerely apologize for the inconvenience and disappointment this caused. Please know that all of your comments have been shared with our team. We're also reviewing our room inspection procedures to ensure this does not happen again. While we understand your decision, it is our hope to welcome you back again soon for a much better experience.
3.0分
家庭亲子
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Lobby had a weird smell kind of butter scotch maybe for Fall but it was overwhelming upon entry to the hotel. Room had muddy carpet, damp bath towels and empty shower gel. Shower was good, tv good, refrigerator froze all our drinks but fine. Price was okay on a game weekend. Hotel was filled with a construction crew and they were fine but everywhere. All corners of the hotel had exits and smokers..
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酒店回复: Thank you for taking the time to share your recent experience with us. We genuinely appreciate your feedback, as it helps us improveWe're very sorry to hear that your stay did not meet expectations in several areas. We apologize for the overwhelming scent in the lobby — while we occasionally use seasonal fragrances to create a welcoming atmosphere, it’s clear that this particular scent may have been too strong, and we’ll reevaluate its use.Please accept our apologies for the condition of your room. this is not reflective of the standards we strive to maintain, and we will be addressing these issues directly with our housekeeping and maintenance teams.We’re glad to hear that the shower, TV, and pricing met your needs, even during a busy game weekend. However, we’re sorry the refrigerator caused inconvenience by freezing your drinks — we’ll inspect and adjust settings to prevent this from happening to future guests.As for the presence of the construction crew and the noticeable smoking near exits, we understand how this could impact your comfort. While we do accommodate workers and maintain designated smoking areas, we’ll be taking steps to better manage these areas and ensure a more welcoming environment for all guests.Thank you again for your valuable feedback. We hope you’ll consider giving us another opportunity to
2.0分
其他
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Our room and bathroom were shabby and not clean. There was trash from a previous guest on the floor near each bed. We stayed for 2 nights and there was no housekeeping service after the first night. We had to request clean towels. There was no extra toilet paper in the bathroom and we had to request that as well after we ran out. The shower stopped working while I was taking a shower. A loud noise came from the pipe and the water shut off. There is a reason this hotel was about half the price of others in the area.
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酒店回复: Dear Angella,Providing clean and comfortable accommodations is important to our team, so to hear about your experience is upsetting. We are very sorry for our shortfalls in cleanliness and maintenance, and we will use your feedback to make improvements for the benefit of our future guests. Thank you for your time.
1.0分
情侣出游
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Upon arrival we walked into a very small room there was a hole punched in the ceiling, the bathroom counter was sloped so things rolled off the counter, the toilet seat would not stay up, a gap between the casing on the bathroom door 3/4 of an inch, the blow dryer was supposed to be attached to the wall when I took it off the whole thing fell down no screws, the free breakfast was a joke, the house keeping never cleaned our room, had to ask for towels every day, the tv didn’t work well battery’s weak, staff was not friendly, pillows were the size of throw pillows had to buy two new ones to sleep on, we had shut our door when we left came back at night our door and the one next to ours was both open we had nothing missing in our room.
All in all a terrible stay especially for what we paid.
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酒店回复: Dear Chad,Thank you for sharing your experience. Rest assured, our team is looking into the issues you experienced with your room so we can improve where possible, and we hope to welcome you back to Morgantown in the future.
3.0分
其他
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Friendly staff but filthy
Our room was shabby (toilet rusted, leaky faucets, cabinet door off hinges) and very dirty (trash left on floors, hair in tub, grime on baseboards, floor and surfaces). What redeemed it at all was the friendly front desk staff, the location, and other guests were quiet.
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酒店回复: Thank you for sharing your feedback! We are so sorry to hear you experienced some issues during your stay. We will be discussing these concerns with our team so they can get handled right away. We look forward to welcoming you back!
5.0分
其他
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Not a good stay
My wife and I have stayed here at least twice before.
This was NOT a good stay...1.the tv would not turn on.
I reported it but there was no action. 2/the toilet water ran consistently. I reported it and no action was taken. 3/ I turned on the heater for a few minutes to heat the room and a electrical smell came out of the vents and set off the smoke alarm. 4/ the reservation desk could not give me a receipt because the printer was not working.
I hope this will not be the case at Sonesta, if we return
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酒店回复: Thank you for your feedback. we are truly sorry to hear your experience and issues you encountered during your stay. We'll be addressing these concerns with our team right away. We appreciate you sharing this with us.
2.0分
家庭亲子
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This property need some updates The elevators feel like it's going to stop on you it takes forever to open and the air unit in the room comes on and cuts off, the parkinlot is tight the staff is semi friendly. But please know when you stay their you will be paying 2 payments at the price of the hotels as a hold depoist. The will not tell you at all, when i complain they hung up on me and will not address any issues you may have , they are very very unprofessional the staff.
3.0分
商务出差
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Fine for the Price
It's fine. It's a significantly cheaper rate then the typical hotel I stay at but there are downgrades associate with it. There's usually a maintenance task needed in the room whether the drains are slow and need to be snaked or the toilet seat won't stay up.
That being sad, staff is friendly and I've stayed here multiple times.
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酒店回复: Thank you for your feedback and choosing to stay with us. were glad to hear our team makes your visits enjoyable. we will continue working on addressing maintenance issues so your stays are even better!
Reeks of cigarette smoke. People obviously smoked in rooms the whole time we were there. If you have kids or are sensitive to cigarette smoke don’t stay here.
Parking was easy and secure, rooms were very clean. The staff were very kind and polite.
Room had mold on walls, smelled very musty, leftover food in refrigerator from previous guest open bottle of Gatorade on floor under side of bed, large are of tub had crack and plaster, floors weren’t vacuumed. Will never book at this hotel again. We Che led out and booked a different hotel for the night
Lobby had a weird smell kind of butter scotch maybe for Fall but it was overwhelming upon entry to the hotel. Room had muddy carpet, damp bath towels and empty shower gel. Shower was good, tv good, refrigerator froze all our drinks but fine. Price was okay on a game weekend. Hotel was filled with a construction crew and they were fine but everywhere. All corners of the hotel had exits and smokers..
Our room and bathroom were shabby and not clean. There was trash from a previous guest on the floor near each bed. We stayed for 2 nights and there was no housekeeping service after the first night. We had to request clean towels. There was no extra toilet paper in the bathroom and we had to request that as well after we ran out. The shower stopped working while I was taking a shower. A loud noise came from the pipe and the water shut off. There is a reason this hotel was about half the price of others in the area.
Upon arrival we walked into a very small room there was a hole punched in the ceiling, the bathroom counter was sloped so things rolled off the counter, the toilet seat would not stay up, a gap between the casing on the bathroom door 3/4 of an inch, the blow dryer was supposed to be attached to the wall when I took it off the whole thing fell down no screws, the free breakfast was a joke, the house keeping never cleaned our room, had to ask for towels every day, the tv didn’t work well battery’s weak, staff was not friendly, pillows were the size of throw pillows had to buy two new ones to sleep on, we had shut our door when we left came back at night our door and the one next to ours was both open we had nothing missing in our room.
All in all a terrible stay especially for what we paid.
Friendly staff but filthy
Our room was shabby (toilet rusted, leaky faucets, cabinet door off hinges) and very dirty (trash left on floors, hair in tub, grime on baseboards, floor and surfaces). What redeemed it at all was the friendly front desk staff, the location, and other guests were quiet.
Not a good stay
My wife and I have stayed here at least twice before.
This was NOT a good stay...1.the tv would not turn on.
I reported it but there was no action. 2/the toilet water ran consistently. I reported it and no action was taken. 3/ I turned on the heater for a few minutes to heat the room and a electrical smell came out of the vents and set off the smoke alarm. 4/ the reservation desk could not give me a receipt because the printer was not working.
I hope this will not be the case at Sonesta, if we return
This property need some updates The elevators feel like it's going to stop on you it takes forever to open and the air unit in the room comes on and cuts off, the parkinlot is tight the staff is semi friendly. But please know when you stay their you will be paying 2 payments at the price of the hotels as a hold depoist. The will not tell you at all, when i complain they hung up on me and will not address any issues you may have , they are very very unprofessional the staff.
Fine for the Price
It's fine. It's a significantly cheaper rate then the typical hotel I stay at but there are downgrades associate with it. There's usually a maintenance task needed in the room whether the drains are slow and need to be snaked or the toilet seat won't stay up.
That being sad, staff is friendly and I've stayed here multiple times.