酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your 4/10 experience at the Red Roof Inn & Suites Newnan. I am sorry that our location did not meet your expectation due to all negative factors your described. It is in our confidence to use or abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Very truly yours,ShemarRed Roof Management RediResponse Specialist
酒店回复: I do apologize for the issues you experienced. I will share this with our staff and make the necessary changes. Thank you for your feedback.
1.0分
其他
原文
翻译提供方：Google
我预订了两张大床，到达时工作人员说他们没有，他们给了我另一个房间，里面有烟味和新油漆的味道
展开
酒店回复: Dear Benedicta,Thank you for taking a moment to write a review following your recent visit at the Red Roof Inn & Suites Newnan. You indicated that the room you reserved was not available upon arrival and the room that you were placed in had some unpleasant odor. Please allow me to extend my deepest apologies for the inconveniences cased. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.I do hope that you will return to our hotel, or any of our other brand locations in the future. Best regards,LintonRediresponse Specialist
2.0分
情侣出游
原文
翻译提供方：Google
浴室很恶心，图片和实际房间完全不同。房间里没有卫生纸，冰箱漏水严重。
展开
酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your 4/10 experience at the Red Roof Inn & Suites Newnan. I am sorry that our location did not meet your expectations due to all negative factors your described. It is in our confidence to use or abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns.Very truly yours,ShemarRed Roof Management RediResponse Specialist
3.0分
其他
原文
翻译提供方：Google
好的
1.0分
其他
展开
Staff was friendly, but the room I was given was absolutely filthy (room 111). I requested a change, was moved to 315, the room was dirty, the bathroom had no toiletries, there was damage on the walls, outlets were hanging out. I can't honestly recommend this place to anyone.
展开
酒店回复: Dear Hotel Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Newnan. We are happy to hear that oyu found our staff friendly during your stay. However, please accept our sincere apologies for the state of the room, situation you described and the possible lack of toiletries. I will share this feedback with staff right away to have that looked into and addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your comments with us. We would love to have another chance to provide you with a better experience the next time you're in town.Very truly yours,PrincessRed Roof ManagementRediResponse Specialist
1.0分
家庭亲子
展开
The hotel was very nasty
The room I was in didnt have top for the tank. The refrigerator wasnt getting cold the microwave was dirty. I was on the 3rd for it was so hot and smelly going to the room. I do not recommend this hotel and I will never come back.
展开
酒店回复: Dear Valued Guest,Thank you for your recent review of your stay at the Red Roof Inn & Suites Newnan. I am truly sorry to hear about the unpleasant experience you had at our hotel. It is disheartening to learn that your room was not up to standard, with issues regarding the toilet, refrigerator, and microwave. I also apologize for the discomfort you experienced on the third floor due to the heat and odor. Your feedback is valuable to us at Red Roof and we will address these issues immediately to improve our guests' experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,MatthewRed Roof Management RediResponse Specialist
1.0分
其他
They let the transaction online go through and didn't have any rooms available. Then I ask for a refund and they declined. Worst service ever...
接待员对我非常不好，酒店闻起来有难闻的泥土和可乐的味道。
这个地方太糟糕了。这个地方没什么好的。缺乏服务和对客人的态度很糟糕。由于供应不足，我不得不从沃尔玛购买毛巾、毯子和枕头。他们不会为每个房间提供超过 2 件物品。电梯边垃圾堆积如山，狗到处撒尿，没人打扫。房间很脏，第二天灯具就从墙上掉下来了。当我向前台服务员展示时，另一位客人抱怨浴室灯具脱落。我想大多数客人都是住的。整个地方都弥漫着****的味道。完全浪费钱，我再也不会去了！
酒店很脏，房间很脏，床单不干净，浴巾不干净，没有肥皂，房间里没有桌子，地板很脏，没有打扫，走廊里有成堆的垃圾，这个地方非常不可接受，我想要退款。该地方不适合住宿，应报告。 ****** 你们必须做得更好。我确实有照片。我可以将它们发送到哪里。
晚上10点30分左右到达。前台没有人。没有人接电话。 29 分钟后，前台人员出现。晚上11点在房间。由于空调不工作，不得不换房间
我预订了两张大床，到达时工作人员说他们没有，他们给了我另一个房间，里面有烟味和新油漆的味道
浴室很恶心，图片和实际房间完全不同。房间里没有卫生纸，冰箱漏水严重。
好的
Staff was friendly, but the room I was given was absolutely filthy (room 111). I requested a change, was moved to 315, the room was dirty, the bathroom had no toiletries, there was damage on the walls, outlets were hanging out. I can't honestly recommend this place to anyone.
The hotel was very nasty
The room I was in didnt have top for the tank. The refrigerator wasnt getting cold the microwave was dirty. I was on the 3rd for it was so hot and smelly going to the room. I do not recommend this hotel and I will never come back.
They let the transaction online go through and didn't have any rooms available. Then I ask for a refund and they declined. Worst service ever...