酒店回复: Mr./Ms. ゲスト Thank you so much for taking the time to share such a wonderful and comprehensive review of your recent stay with us. We are absolutely delighted to hear that you had such a pleasant and recommendable experience. We are pleased to know that our convenient location, just a short walk from Kyoto Station and easily accessible via the underground passage from the Karasuma Exit, was beneficial for your sightseeing. It is great to hear you found us easy to locate on the main road, making your exploration of Kyoto so much smoother. We appreciate your kind words regarding our facilities. It is wonderful that you found our rooms to be more spacious than you expected, with ample space for your luggage, and enjoyed the wet/dry separated bathroom and large bathtub. We are also glad you found our complimentary amenities, including the skincare products, to your liking. Your comments on our laundry facilities, vending machines, and complimentary drinks on the 3rd floor are also much appreciated. Maintaining a high standard of cleanliness is a top priority for us, so we are especially thrilled to hear you found our hotel "very, very clean." It is also fantastic that you found the surrounding area convenient, with easy access to shopping malls and numerous convenience stores. We are incredibly proud of our team, and it truly warms our hearts to hear that our service staff, especially our Chinese-speaking colleague at the front desk, made you feel welcome and at ease by conversing in Chinese. Providing warm and helpful service is what we strive for, and your kind words are a wonderful encouragement to all of us. Regarding your feedback about the room with "no view" actually meaning "no window," we sincerely apologize for any misunderstanding. We understand your preference for natural light and the ability to open a window, and we always strive to describe our room features as accurately as possible. We appreciate you bringing this point to our attention to help us clarify for future guests. For your next visit, please do not hesitate to contact us directly or note your preference when booking, and we would be delighted to assist you in selecting a room with a window, subject to availability. It is truly the greatest compliment that you would choose to stay with us again on your next trip to Kyoto. We eagerly look forward to welcoming you back and ensuring another wonderful experience. Rihga Gran Kyoto Service Manager Thank you once again for your valuable feedback.

酒店回复: Mr./Ms. 匿名ユーザー Thank you so much for taking the time to share such a wonderful and detailed review of your recent stay with us. We are absolutely delighted to hear that you had such a positive experience. We are especially pleased that you found your room to be immaculately clean and tidy upon arrival. It brings us great joy to know that the spotless bathroom and pristine, fresh white linens and towels provided you with such a reassuring sense of comfort and peace of mind. It is also fantastic to hear that you appreciated our thoughtful facilities, including the convenient wet/dry separation in the bathroom, our comprehensive amenities like the laundry machines, vending machines, public bath, and especially our complimentary self-service beverages. We strive to provide everything our guests might need. Your comments about our location being 'quiet yet central' truly resonate with our aim. We are so glad you enjoyed the tranquility of your evenings despite being so conveniently close to Kyoto Station and the bustling commercial areas. Furthermore, it is wonderful to hear that our front desk team was able to assist you promptly and efficiently with your inquiries. Providing quick and effective solutions is something we continuously strive for. Knowing that you had such an exceptional experience and plan to choose us again on your next visit to Kyoto is the highest compliment we could receive. We truly look forward to welcoming you back very soon. Rihga Gran Kyoto Service Manager

酒店回复: Mr./Ms. ゲスト Thank you very much for taking the time to provide such a comprehensive and thoughtful review of your recent stay with us. We are delighted to hear that you had such a positive experience overall. We are absolutely thrilled that you found our location to be exceptionally convenient, being just 500 meters from Kyoto Station. It is wonderful to know that our proximity to Don Quijote and Isetan department stores made your shopping needs easily met and truly enhanced your visit. We are also pleased that you enjoyed our various facilities, including the smoking room, communal bath, bar, and restaurant. Your positive comments about our pre-check-in service, especially the complimentary drinks at the soft drink bar before 5:30 PM and the option to take them to your room, are particularly encouraging and affirm our efforts to provide added value and comfort. We are glad you found the vending machines, ice machines on every floor, and laundry facilities on select floors to be useful during your stay. Regarding breakfast, we appreciate your feedback on the variety and are happy that you found the quality to be high, enjoying our three-tiered bento box style offering with its four small dishes per layer. We understand that our Japanese and Western-focused menu may not suit all tastes, and we thank you for highlighting this for future guests. We take note of your comments regarding the room size and appreciate you acknowledging that our rooms, though compact, are well-equipped with all necessary amenities. Your detailed feedback regarding the room cleaning service is very important to us. We sincerely apologize that the daily cleaning was not consistently up to our usual standards and that some details were overlooked. Please be assured that we will use your insights to conduct further training for our housekeeping team, aiming to improve their attention to detail and overall quality of service. Finally, we are especially grateful for your observations regarding our front desk staff. It is incredibly reassuring to hear that your personal experience was one of warmth and enthusiasm, and that you did not encounter any of the issues mentioned in some past reviews, particularly concerning discrimination. We are constantly striving to provide excellent service to all our guests, regardless of their background, and your positive comments truly motivate us. We appreciate your thoughtful reflection on the timing of past reviews and your understanding. It was a pleasure to host you, and we sincerely hope to welcome you back to our hotel on your next visit to Kyoto. Rihga Gran Kyoto Service Manager

酒店回复: Mr./Ms. ゲスト Thank you very much for taking the time to share your valuable feedback regarding your recent stay with us. We are truly delighted to hear that you found our location convenient. We always strive to provide easy access for our guests, and it is wonderful to know we met your expectations in this regard. We also sincerely appreciate you bringing to our attention your observations about some of our facilities, specifically the hairdryer and the size of the toilet bowl. Please be assured that we take all feedback seriously, even what you consider minor points, as they are crucial for our continuous improvement. We will certainly look into these matters and explore ways to upgrade our amenities to enhance our guests' experience. Your comments are invaluable in helping us identify areas where we can improve. It is very encouraging to know that, despite these small issues, your overall experience with us was positive. Thank you once again for your constructive comments. We sincerely hope to have the pleasure of welcoming you back to our hotel in the near future. Rihga Gran Kyoto Service Manager

酒店回复: Mr./Ms. 匿名ユーザー Thank you very much for your wonderful review. We are absolutely delighted to hear that you had such an enjoyable and comfortable stay with us. It brings us great joy to know that you found our location incredibly convenient, being just a two-minute walk from Kyoto Station Hachijo East Exit through the Avanti mall. We are pleased that the proximity to department stores like Aeon and Isetan, as well as bicycle rental services, made your dining, shopping, and sightseeing experiences so effortless and enjoyable. We are also thrilled that you appreciated the quality of our amenities, including the comfortable bedding and the excellent bath products, such as the Pola brand in our communal bath. It is wonderful that you took advantage of the complimentary self-serve drinks available in our lobby. We also note your valuable feedback regarding the room configurations, specifically the windows in our 2-person rooms and the layout of our 3-person rooms. Please be assured that we are always striving to ensure the utmost comfort for all our guests. Thank you once again for choosing our hotel. We sincerely look forward to welcoming you back for another, perfect stay in the near future. Rihga Gran Kyoto Service Manager