酒店回复: Dear Peigen1970, Thank you for taking the time to share such a thoughtful and detailed review — we’re thrilled to hear that your experience in our Two Double Beds Sea View Room with Cabana was so positive. From our beachside location along the Palm West Beach promenade to our warm service and welcoming team, it’s wonderful to know that so many elements of your stay came together just right. We’re glad you enjoyed the variety at breakfast and found great value in our buffet dinner. Your mention of the dining options and even the ice cream flavors adds such helpful detail for fellow travelers — thank you for that! It was a pleasure having you with us at Hilton Dubai Palm Jumeirah, and we can’t wait to welcome you back again soon. Warm regards, Hotel Management
酒店回复: Dear Anonymous User,Thank you for taking the time to share your detailed feedback. We’re very sorry to hear that your stay did not meet your expectations, from the room allocation and housekeeping delays to the food quality and overall comfort. Your comments regarding the sea view room, in-room amenities, and Chinese dining experience have been shared with our Front Office, Housekeeping, and F&B teams so we can address these issues directly and improve for future guests.We truly value your honesty and would appreciate the opportunity to discuss your experience in more detail. Please feel free to reach out to us directly with your reservation information so we can investigate further and ensure your next visit better reflects the high standards we aim to deliver.Warm regards,Hotel Management
酒店回复: Dear Valued Guest,Thank you for your wonderful review — we’re thrilled to hear you had a perfect stay with us at Hilton Dubai Palm Jumeirah!It’s fantastic to know that you enjoyed the cleanliness of our pool and private beach, the variety of entertainment and dining options, and the convenience of our location. We’re especially glad that your Family Connecting Room with Balconies met your expectations for comfort and quality — it's a favorite for those traveling with loved ones.Your kind comments about our service and overall environment truly motivate our team. We can’t wait to welcome you back for another relaxing and memorable stay!Warm regards,Hotel Management
酒店非常新,干净整洁,服务非常热情,行李送到房间。酒店位置不错。棕榈岛步行道走走非常惬意。早餐非常丰盛。自助晚餐当场定115一位也是物美价廉。可以在2个餐厅中选一个。冰淇淋味道可以
房间面海,环境很美,设施非常齐全,很适合度假。大厅高大上,美中不足的是房间的卫生。 洗发水上残留着上一位客人的头发丝,打扫房间时的电视柜没有擦,上面全是水果的糖渍。迎宾水果不太新鲜,部分坏了。谢谢酒店赠送的椰果礼盒,非常满意。用完的洗衣袋和擦鞋布没有及时补充。 还有,房间没有梳子,几天没梳头。 对比去年的万豪,还是有差距的。
我们来迪拜度假很多次了,但从未在棕榈岛住过。我读过很多负面评论,主要是关于海滩的,尤其是在夏季。然而,我只能说这个酒店非常好。酒店位于棕榈岛的底部,这一点本身就很棒。关于酒店本身,我甚至找不出任何缺点。早餐和晚餐都很棒(我们订的是半食宿),泳池也很棒,穿过棕榈树林荫大道就能到达酒店的私人海滩。尽管我们是在八月去的,正值夏季,酒店竟然满房了,这让我很惊讶,竟然有这么多人选择在淡季来迪拜旅游,当时气温高达43摄氏度,水温也有33摄氏度。海滩仍然是主要的缺点,但这甚至不是酒店的缺点,而是位置决定的。这不是开放海域,对面是建筑工地,水是死水,所以才会有这些缺点。但我们很容易就能花35迪拉姆到达风筝海滩(Kite Beach),那里是开放海域,有海浪,而且车程只需10-15分钟。这就是酒店位置的优点,这里不像码头区那样人潮拥挤,也没有昼夜不停的音乐声,但却有很多非常美味的餐厅,晚上有很多地方可以去,可以散步。客房服务和酒店的清洁度——一切都无可挑剔。我会向朋友推荐这家酒店。不过,我还是得吐槽一下:泳池酒吧的鸡尾酒非常不好喝,最好还是喝纯饮或啤酒。
太棒了,无可挑剔!服务完美无瑕,景色激动人心,房间宽敞舒适,餐厅美味可口,氛围温馨宜人,员工也都非常友善。
连续定了两晚海景房,结果给我们分配的是边上的房间。
要重点说下餐食,我定的包含早餐和晚餐,有一说一,这是我住过酒店中餐食最难吃的一家。种类少,味道也不好。晚餐竟然没有喝的,要喝就额外掏钱。
房间出电梯就一股子味道,说不上来什么味道,房间隔音不好,隔壁打呼噜声连续两天都能听到。被子也是一股捂吧味。
第二天打扫卫生竟然连牙刷也不给,要了半天,半小时后才送过来。
总之,花了这么贵的价格,体验感非常不好。
我们在这里住得很开心,一切都很好!
很棒的体验,我和家人都很喜欢。
房间不错,但是酒店并没有华人服务,不会英语将特别费劲吧酒店员工也很好,但是很多相关权益告知不全面,推荐入住
酒店服务好,娱乐设施齐全,泳池沙滩干净,下次还会住,地理位置也方便,卫生环境优等,餐厅很多选择,价格合理
一家不错、现代化的五星级酒店