酒店回复: Thank you for taking time to leave us some feed back. I see things did not go as they should have and we do apologize for this. We are working hard to elevate the hotel daily.
酒店回复: Thank you for staying with us and for taking a moment to review your experience. I am embarrassed and disappointed to hear your stay did not meet your expectations. Please accept my apology, and rest assured that I have addressed the issue with the housekeeping department and management. We hope you will give us a chance to exceed your expectations the next time your travels bring you back to Mobile.
酒店回复: Thank you so much for taking the time to provide feedback on your visit with us. I am thrilled to see that you enjoyed your stay, and we can't wait to see you again.
1.0分
家庭亲子
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翻译提供方:Google
坏的
1.0分
家庭亲子
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There wasnt any towels or wash cloths in the bathroom, the floor was filthy, the refrigerator had a bag with something wet in it,the fridge was dirty. The room stunk and the door did not not close good. The pool had black stuff around the walls. I did not unpack i left the room and requested a refund but did not receive one.
3.0分
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Review
When I initially tried to check in early, the male clerk wasn't accommodating at all. I waited until the 3:00PM check-in time to attempt to check in. The female clerk who checked me in was much better. She instructed me to inform her if the television wasn't working so that she could come to the room to program it. Sure enough, the television didn't operate with the remote. I looked for a phone to call her to inform her; however, the room didn't have a telephone. I had to walk back to the front desk to inform her. She came to the room shortly thereafter and programmed the television. I could change the channel using the remote; however, I could not increase or decrease the volume using the remote. To do so, I had to get up and walk to the television to adjust the volume. This is antiquated behavior!
The sink held water. It took quite a time for water to drain from the sink. The towels were very thin and rough. The tub needs to be replaced or refurbished at the least. To say that this hotel is basic is a gross understatement. It served its purpose of a safe place to lay my head for a night. The saving grace is that the bed was quite comfortable, and the bed linens were clean.
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酒店回复: Thank you so much for your feed back, we do try to make our guest stay memorable and apologize that it was not what you expected.
就那样吧。虽然没有我想象的那么好,但住一晚还是可以的。美中不足的是冰箱里没有水。
自驾路过时在此休息一下是个不错的选择!
免费停车而且还比较安全,酒店门口常有保安巡逻车及小镇警车停靠
服务和设施不要有什么期待,空调够冷,热水够热
早餐免费管饱
非常方便,员工很友善,入住/退房手续都很顺利。
冰箱是关着的,地上还有一滩水。
在我住宿的两天里,有一个人把车停在我房间前面的车里睡觉,他的车的噪音并没有让我得到我想要的休息。前台收到了有关此事的通知,无论如何,这个人继续睡在我房间前面的车里。他们决不能允许这样的情况继续发生。谢谢。
我从未见过如此肮脏的房间。我早上 139 点到达,这也是我留下来的唯一原因……另外,通过 ******* 退款也是不允许的。
床头柜上确实有看起来像呕吐物的东西(我已经上床了)。地板很恶心。床裙脏得令人作呕。
我真的无法形容这个房间到底有多脏。我有照片可以证明!
房间很干净,员工很友好。免费早餐很不错,有各种选择。我遇到的主要问题是去酒店。地址不正确。谷歌先把我们带到一个繁忙的十字路口,然后是一片空地。但我们终于打电话问了酒店,到达了那里,一切都很好。酒店本身很旧,但正在翻新。
坏的
There wasnt any towels or wash cloths in the bathroom, the floor was filthy, the refrigerator had a bag with something wet in it,the fridge was dirty. The room stunk and the door did not not close good. The pool had black stuff around the walls. I did not unpack i left the room and requested a refund but did not receive one.
Review
When I initially tried to check in early, the male clerk wasn't accommodating at all. I waited until the 3:00PM check-in time to attempt to check in. The female clerk who checked me in was much better. She instructed me to inform her if the television wasn't working so that she could come to the room to program it. Sure enough, the television didn't operate with the remote. I looked for a phone to call her to inform her; however, the room didn't have a telephone. I had to walk back to the front desk to inform her. She came to the room shortly thereafter and programmed the television. I could change the channel using the remote; however, I could not increase or decrease the volume using the remote. To do so, I had to get up and walk to the television to adjust the volume. This is antiquated behavior!
The sink held water. It took quite a time for water to drain from the sink. The towels were very thin and rough. The tub needs to be replaced or refurbished at the least. To say that this hotel is basic is a gross understatement. It served its purpose of a safe place to lay my head for a night. The saving grace is that the bed was quite comfortable, and the bed linens were clean.